RE: Civic Services Schema. GovernmentService issue

Hi Dan, thanks for your reply.

Currently, the page http://www.tramitesparaguay.gov.py/ contains a catalog of all the trámites (in the sense of services) that the government provides to the citizens. For example, if one would like to get its ID card (cédula de identidad in Spanish), one could see the list of all the possible cases in this page http://www.tramitesparaguay.gov.py/category/tramites/categorias/ciudadanos/documentos-personales/cedulas-de-identidad/. This is what I would call a CivicService, that then will be annotated using Schema.org (note that if I manage to do this, all the services of the country will be annotated).

If you select one, for instance, if a foreigner that moved his/her residence to Paraguay would want to get his/her ID card, the page http://www.tramitesparaguay.gov.py/cedula-de-identidad-extranjero-con-radicacion-primera-vez/ gives more information about this service. Then, the trámite, or procedure to be followed, or the requested paperwork, is to fill in a request where the person will need to attach some documents, in order to get the service from the government, in this example, the ID card.

Note that for us the difference between services and trámite (procedure, request, paperwork, I'm still not sure about the proper translation for this) is that:
A service is something that is provided by a public institution to an individual, citizen or organization, given that the public institution has the legal ability to do so.
A trámite (put translation here :) ) is the procedure (gestión in Spanish) that the individual, citizen or organization has to follow, given that there is a legal request (some law) for documentation or information (or fee) in order to access a service.

I hope I made some sense. In the request part (the trámite) what is important is to know how can the request be done (call, email, online form, paper form) and the documentation that is required (see the above example for ID card for foreigners), and we want to capture this.

Of course I could always define my own ontology by just extending the CivicServices and GovernmentOrganization, but my guess is that by having a concrete use case, the one of the whole Government of Paraguay, could be beneficial for the community and for Schema.org examples.

Best regards.

Juan Pane

-----Original Message-----
From: Dan Brickley [mailto:danbri@google.com] 
Sent: lunedì 11 novembre 2013 22:13
To: Pane Fernandez, Juan Ignacio
Cc: public-vocabs@w3.org
Subject: Re: Civic Services Schema. GovernmentService issue

Hi

On 29 October 2013 20:48, Pane Fernandez, Juan Ignacio <Juan.PaneFernandez@unitn.it> wrote:
> Hi all:
>
> My name is Juan Pane and I currently have the taks of defining the 
> metadata that will be used by the government of Paraguay to model its 
> Institutions (I plan to use GovernmentOrganization schema for that), 
> its services (I plan to use GovernmentServices for that too) and also 
> the administrative procedures or processes (paperwork or trámite in 
> Spanish) that are needed in order to access a given Service.
>
> My current problem is that the there is no way in the current proposal 
> to add information about the administrative process(es) that are 
> required in order to access the services.
>
> In my humble opinion, I believe this can be added to the civic 
> services part, a class for defining the administrative processes, 
> probably as a sub class of process, and a property to 
> GovernmentService that will be used to list the administrative 
> processes (documentation needed, payment if any,
> ...) that one would have fulfill in order to access the government service.
>
> If needed, I can collaborate with a first draft for that part. Note 
> that there is no class “Process” or something similar defined anywhere 
> in Schema.org yet.

Thanks for getting in touch. This sounds interesting but since so many different things can be thought of as "processes", it would be good to start here with a concrete example.

Can you suggest some example pages (in Spanish is fine, but English might help too :) that illustrate the kind of structured data you'd like to capture?

We'll proceed with publishing the basic Civic Services vocabulary soon, but it is always great to have practical ideas for further extensions :)

Dan

Received on Monday, 11 November 2013 21:33:48 UTC