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RE: Cathy O'Connor of paypal?

From: Gordon Potter <gordon.l.potter@gmail.com>
Date: Sat, 6 May 2017 23:14:50 -0400
Message-ID: <CABzN24NyKznVLTL8t1n_eRtRNhD06CmXfPOX+bb8r32y=xWErw@mail.gmail.com>
To: Karen Lewellen <klewellen@shellworld.net>
Cc: WAI Interest Group <w3c-wai-ig@w3.org>, Nigel Peck <np.lists@sharphosting.uk>, "SALES, TERRY LYNN" <TERRYLYNN.SALES@cbp.dhs.gov>
Thank you Karen I think I requested that a few threads ago.

On May 5, 2017 10:30 PM, "Karen Lewellen" <klewellen@shellworld.net> wrote:

> Understood, I will say no more.
>
>
> On Sat, 6 May 2017, SALES, TERRY LYNN wrote:
>
> This has become juvenile, and folks are requesting to be unsubscribed. We
>> need not continue with personal attacks, but move forward with how each of
>> us can help each other in increasing accessibility. So disappointed in this
>> thread.
>>
>> ________________________________
>> From: Karen Lewellen
>> Sent: Friday, May 05, 2017 9:23:57 PM
>> To: Nigel Peck
>> Cc: w3c-wai-ig@w3.org
>> Subject: Re: Cathy O'Connor of paypal?
>>
>> I am sorry Nigel,
>> My effort is not  to engage in which hunting. Instead My desire remains to
>> share with those  on this list engaged in insuring companies understand
>>  the importance of  wacg 2.0 that a major company Paypal is ignoring such
>> practices with a seeming figurehead engaged for the accessibility  role.
>> I have not found Patrick's post.
>> Still, as Rachel noted the goal is to discover how paypal  makes its
>> products and services  accessible.  Ms. O'Connor is the living
>> personification of Paypal's accessibility commitment.
>> Personally if she had posted here, I would feel very differently about
>> both
>> paypal, and herself.
>> Karen
>>
>>
>> On Fri, 5 May 2017, Nigel Peck wrote:
>>
>>
>>> This is starting to sound more like a witch hunt than an attempt to get
>>> changes made at PayPal. Her choice of how to spend her time away from
>>> work is
>>> not in any way relevant to this discussion. Please stop this, and as
>>> Patrick
>>> has already suggested, bring this topic to a close on this list.
>>>
>>> On 05/05/2017 19:29, Karen Lewellen wrote:
>>>
>>>>  Please tell me that is a joke?
>>>>  Perhaps this illustrates how seriously she takes her commitment to  her
>>>>  job description at Paypal?
>>>>  Indeed not only do those not mix well,  they do not belong in the
>>>>  same...context?
>>>>  Does Ms. O'Connor have a supervisor?  surely someone staffed her in
>>>> this
>>>>  position?
>>>>  I prefer to think paypal  is not intentionally  treating this issue
>>>> with
>>>>  such   an interesting mixed  dictionary.
>>>>  Karen
>>>>
>>>>
>>>>  On Fri, 5 May 2017, Gordon Potter wrote:
>>>>
>>>>  She touts herself as a part-time Zumba instructor right next to being a
>>>>>  usability / accessibility engineer for PayPal.  What up with that??
>>>>>  Those
>>>>>  don't match very well.
>>>>>
>>>>>  On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen
>>>>>  <klewellen@shellworld.net>
>>>>>  wrote:
>>>>>
>>>>>  Who said anything  about voice over?
>>>>>>  In the Ubuntu shell environment, using the only browser paypal allows
>>>>>>  me
>>>>>>  to use now, elinks,  <all others present an image verification test>
>>>>>>  the
>>>>>>  button says harmless.  the spacebar takes me to the next page.
>>>>>>  While  it is fine the bugs have been filed, I am deeply concerned how
>>>>>>  that
>>>>>>  happened in the first place?
>>>>>>  what is Paypal's *direct* process for customers experiencing
>>>>>>  disabilities
>>>>>>  to inform Ms.O'Connor of issues before they become so critical?
>>>>>>  Her Linkedin profile describes her job as insuring paypal goods and
>>>>>>  services are usable by people with all  abilities...and she does this
>>>>>>  how
>>>>>>  without talking to them?
>>>>>>  Karen
>>>>>>  <who has a laundry list of such issues from a w3c standpoint, and
>>>>>>  notjust
>>>>>>  of  her own.>
>>>>>>
>>>>>>
>>>>>>
>>>>>>  On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>>>>>>
>>>>>>  Apologies. Yes, Bugs have been filed with respective teams.
>>>>>>
>>>>>>>  Voiceover speaks it as Button. So for now, could you try activating
>>>>>>>  PayNow
>>>>>>>  button with spacebar instead of enter key?
>>>>>>>  Sample invoice:
>>>>>>>  https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-
>>>>>>> K4T7-JJTT-8SU2
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  On Tue, May 2, 2017 at 9:57 AM, Nigel Peck
>>>>>>>  <np.lists@sharphosting.uk>
>>>>>>>  wrote:
>>>>>>>
>>>>>>>
>>>>>>>  The Tweet I was referring to is one earlier in the thread you
>>>>>>>>  suggested
>>>>>>>>  Karen and I get involved in (which I just did). Specifically this
>>>>>>>>  one
>>>>>>>>  where
>>>>>>>>  Bill said:
>>>>>>>>
>>>>>>>>  "Yep. There are people that have been engaged on this a few days
>>>>>>>>  back.
>>>>>>>>  Thanks."
>>>>>>>>
>>>>>>>>  https://twitter.com/billwscott/status/858072965232996352
>>>>>>>>
>>>>>>>>  Thanks,
>>>>>>>>  Nigel
>>>>>>>>
>>>>>>>>  On 01/05/2017 20:37, Thierry Koblentz wrote:
>>>>>>>>
>>>>>>>>  I think Nigel is talking about this tweet from her:
>>>>>>>>
>>>>>>>>>  https://twitter.com/cagocon/status/858325552142221312
>>>>>>>>>  I think best would be to reply to her and CC (mention) Bill
>>>>>>>>>  Scott as I
>>>>>>>>>  did.
>>>>>>>>>
>>>>>>>>>  --
>>>>>>>>>  Thierry Koblentz
>>>>>>>>>  Sent with Airmail
>>>>>>>>>
>>>>>>>>>  On May 1, 2017 at 18:31:59, Karen Lewellen
>>>>>>>>>  (klewellen@shellworld.net
>>>>>>>>>  <mailto:klewellen@shellworld.net>) wrote:
>>>>>>>>>
>>>>>>>>>  I am not a member of twitter...although I read your answers
>>>>>>>>>  there.
>>>>>>>>>
>>>>>>>>>  I like you hope that is a bot, because not being able to read
>>>>>>>>>>  a
>>>>>>>>>>  discussion,
>>>>>>>>>>  does not hold water.
>>>>>>>>>>  I did not notice Ms O'Connor taking part in that thread
>>>>>>>>>>  either.
>>>>>>>>>>  I feel sure this is not the conversation Nigel spoke of where
>>>>>>>>>>  someone
>>>>>>>>>>  indicated action?
>>>>>>>>>>  Kare
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  On Mon, 1 May 2017, Thierry Koblentz wrote:
>>>>>>>>>>
>>>>>>>>>>  Karen, Nigel,
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>  Did you hear anything from PayPal regarding this Karen?
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>  I think you should get involved in this thread:
>>>>>>>>>>>  https://twitter.com/AskPayPal/status/858805209736257536
>>>>>>>>>>>
>>>>>>>>>>>  --  > Thierry Koblentz
>>>>>>>>>>>  Sent with Airmail
>>>>>>>>>>>
>>>>>>>>>>>  On May 1, 2017 at 11:06:27, Nigel Peck
>>>>>>>>>>>  (np.lists@sharphosting.uk
>>>>>>>>>>>
>>>>>>>>>>>  <mailto:np.lists@sharphosting.uk>) wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>  Did you hear anything from PayPal regarding this Karen? One
>>>>>>>>>>>  of the
>>>>>>>>>>>  responses on Twitter appears to suggest that they're doing
>>>>>>>>>>>  something
>>>>>>>>>>>  about it, would be good to know if that's the case.
>>>>>>>>>>>
>>>>>>>>>>>  Nigel
>>>>>>>>>>>
>>>>>>>>>>>  On 26/04/2017 21:19, Karen Lewellen wrote:
>>>>>>>>>>>
>>>>>>>>>>>  Oh most certainly, I have spoken to several customer
>>>>>>>>>>>>  support
>>>>>>>>>>>>  representatives and supervisors.
>>>>>>>>>>>>  The amazing thing is how many tell me that
>>>>>>>>>>>>  1, they have no one to report accessibility related
>>>>>>>>>>>>  issues, have
>>>>>>>>>>>>  never
>>>>>>>>>>>>  heard of ms O'Connor, and that Paypal has no dedicated
>>>>>>>>>>>>  staff who are
>>>>>>>>>>>>  responsible for access.
>>>>>>>>>>>>  and
>>>>>>>>>>>>  2, customer service no longer has direct contact with
>>>>>>>>>>>>  technical
>>>>>>>>>>>>
>>>>>>>>>>>>  support
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  either, there is an e-mail process but this has no assurance
>>>>>>>>>>>  that the
>>>>>>>>>>>
>>>>>>>>>>>>  issue is actually addressed.
>>>>>>>>>>>>  These changes sliding further and further away from
>>>>>>>>>>>>  inclusion have
>>>>>>>>>>>>  been happening in stages for a couple of years now at
>>>>>>>>>>>>  least.
>>>>>>>>>>>>  I feel sure there is an entire file full of customer
>>>>>>>>>>>>  service contacts
>>>>>>>>>>>>  on my Canadian account, more than one on the American
>>>>>>>>>>>>  side, with a
>>>>>>>>>>>>  laundry list of wacg 2.0 related problems
>>>>>>>>>>>>  Did your kindly listening in sources say otherwise then
>>>>>>>>>>>>  what I am
>>>>>>>>>>>>  presenting here?
>>>>>>>>>>>>  Kare
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>  On Thu, 27 Apr 2017, lists@srinivasu.org
>>>>>>>>>>>>  <mailto:lists@srinivasu.org
>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>  wrote:
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>  Did you reach out to customer support? Being a former
>>>>>>>>>>>>  PayPal
>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  employee,
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>  my experience is that Customer Support always work with
>>>>>>>>>>>  right team
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>>  and
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>  ensures your concern is addressed in best possible way.
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>>  BCC: some colleagues from PayPal.
>>>>>>>>>>>>>
>>>>>>>>>>>>>  Regards,
>>>>>>>>>>>>>  Srinivasu Chakravarthula
>>>>>>>>>>>>>  +91-9900810881
>>>>>>>>>>>>>  Sent on my phone. Excuse typos, if any.
>>>>>>>>>>>>>
>>>>>>>>>>>>>  On 27-Apr-2017, at 03:46, Karen Lewellen
>>>>>>>>>>>>>  <klewellen@shellworld.net
>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  <mailto:klewellen@shellworld.net>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>  wrote:
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>>>>  I am not on twitter, I am a paypal customer. Wonder
>>>>>>>>>>>>>>  why she has no
>>>>>>>>>>>>>>  contact via the place where she makes sure paypal
>>>>>>>>>>>>>>  goods and
>>>>>>>>>>>>>>  services are usable by people of all abilities?
>>>>>>>>>>>>>>  Smiles. Perhaps I can find someone active to ask some
>>>>>>>>>>>>>>  pointed
>>>>>>>>>>>>>>  questions of her via social media.
>>>>>>>>>>>>>>  Thanks,
>>>>>>>>>>>>>>  Karen
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  On Wed, 26 Apr 2017, Nigel Peck wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  She has a Twitter account at:
>>>>>>>>>>>>>>>  https://twitter.com/cagocon
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  And is presenting at FluentConf in June (according
>>>>>>>>>>>>>>>  to her Tweets)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  so
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>  she seems very much real. Perhaps try contacting her through
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>>>>  Twitter?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>  On 25/04/2017 12:52, Karen Lewellen wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  Hi everyone,
>>>>>>>>>>>>>>>>  A while back when I first started sharing new
>>>>>>>>>>>>>>>>  access issues with
>>>>>>>>>>>>>>>>  paypal,
>>>>>>>>>>>>>>>>  someone suggested I discover the person
>>>>>>>>>>>>>>>>  responsible for
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  accessibility
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>  there.
>>>>>>>>>>>
>>>>>>>>>>>>  I have a name, a linked-in profile, even a job
>>>>>>>>>>>>>>>>  description.
>>>>>>>>>>>>>>>>  However none
>>>>>>>>>>>>>>>>  of the at least 25 Paypal supervisors with whom i
>>>>>>>>>>>>>>>>  have had
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  discussions
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>  over the past several months, know her, or can reach her
>>>>>>>>>>>>  if a
>>>>>>>>>>>>
>>>>>>>>>>>>>  customer is
>>>>>>>>>>>>>>>>  meeting with an accessibility issue.
>>>>>>>>>>>>>>>>  My latest? The previously functional from the
>>>>>>>>>>>>>>>>  keyboard button on
>>>>>>>>>>>>>>>>  invoice
>>>>>>>>>>>>>>>>  forms labeled pay now, is coded as harmless. Doing
>>>>>>>>>>>>>>>>  nothing when
>>>>>>>>>>>>>>>>  using an
>>>>>>>>>>>>>>>>  enter key in elinks. a browser that is more java
>>>>>>>>>>>>>>>>  script friendly
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  then
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>  others like links or certainly lynx, all of which are
>>>>>>>>>>>  distributed
>>>>>>>>>>>
>>>>>>>>>>>>  in Linux
>>>>>>>>>>>>>>>>  packages like Ubuntu.
>>>>>>>>>>>>>>>>  I will place her information below.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  https://www.linkedin.com/in/cathy-o-connor-407a56
>>>>>>>>>>>>>>>>  Cathy O'Connor
>>>>>>>>>>>>>>>>  Program Manager, Accessibility at PayPal
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  Program Manager, Accessibility
>>>>>>>>>>>>>>>>  PayPal
>>>>>>>>>>>>>>>>  November 2014 ~V Present )|PayPal
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  Keeping PayPal products and services accessible to
>>>>>>>>>>>>>>>>  people of all
>>>>>>>>>>>>>>>>  abilities.
>>>>>>>>>>>>>>>>  Make sure product managers, designers and
>>>>>>>>>>>>>>>>  developers understand
>>>>>>>>>>>>>>>>  why accessibility is important by using
>>>>>>>>>>>>>>>>  simulations and assistive
>>>>>>>>>>>>>>>>  technology to gain first-hand experience of how
>>>>>>>>>>>>>>>>  people use
>>>>>>>>>>>>>>>>  computers differently in our accessibility
>>>>>>>>>>>>>>>>  showcase.
>>>>>>>>>>>>>>>>  Provide consulting, training and tools to make it
>>>>>>>>>>>>>>>>  as easy as
>>>>>>>>>>>>>>>>  possible for teams to design, develop and deliver
>>>>>>>>>>>>>>>>  products that
>>>>>>>>>>>>>>>>  can be used by as many people as possible.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  Given her job description, why is there no way to
>>>>>>>>>>>>>>>>  report the
>>>>>>>>>>>>>>>>  issues she
>>>>>>>>>>>>>>>>  is paid to address? Granted the simulations
>>>>>>>>>>>>>>>>  sentence concerns me,
>>>>>>>>>>>>>>>>  reading
>>>>>>>>>>>>>>>>  a bit like pretending to experience a disability.
>>>>>>>>>>>>>>>>  I find it
>>>>>>>>>>>>>>>>  difficult to
>>>>>>>>>>>>>>>>  understand how someone could secure this job
>>>>>>>>>>>>>>>>  knowing noting of...
>>>>>>>>>>>>>>>>  www.w3c.org/wai<http://www.w3c.org/wai> <
>>>>>>>>>>>>>>>> http://www.w3c.org/wai>
>>>>>>>>>>>>>>>>  Anyone know if she is a real person?
>>>>>>>>>>>>>>>>  Thanks,
>>>>>>>>>>>>>>>>  Karen
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>>
>>
>>
>
Received on Sunday, 7 May 2017 03:15:26 UTC

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