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RE: Cathy O'Connor of paypal?

From: Karen Lewellen <klewellen@shellworld.net>
Date: Fri, 5 May 2017 22:23:11 -0400 (EDT)
To: "SALES, TERRY LYNN" <TERRYLYNN.SALES@cbp.dhs.gov>
cc: Nigel Peck <np.lists@sharphosting.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1705052222530.16038@server2.shellworld.net>
Understood, I will say no more.


On Sat, 6 May 2017, SALES, TERRY LYNN wrote:

> This has become juvenile, and folks are requesting to be unsubscribed. We need not continue with personal attacks, but move forward with how each of us can help each other in increasing accessibility. So disappointed in this thread.
>
> ________________________________
> From: Karen Lewellen
> Sent: Friday, May 05, 2017 9:23:57 PM
> To: Nigel Peck
> Cc: w3c-wai-ig@w3.org
> Subject: Re: Cathy O'Connor of paypal?
>
> I am sorry Nigel,
> My effort is not  to engage in which hunting. Instead My desire remains to
> share with those  on this list engaged in insuring companies understand
>  the importance of  wacg 2.0 that a major company Paypal is ignoring such
> practices with a seeming figurehead engaged for the accessibility  role.
> I have not found Patrick's post.
> Still, as Rachel noted the goal is to discover how paypal  makes its
> products and services  accessible.  Ms. O'Connor is the living
> personification of Paypal's accessibility commitment.
> Personally if she had posted here, I would feel very differently about both
> paypal, and herself.
> Karen
>
>
> On Fri, 5 May 2017, Nigel Peck wrote:
>
>>
>> This is starting to sound more like a witch hunt than an attempt to get
>> changes made at PayPal. Her choice of how to spend her time away from work is
>> not in any way relevant to this discussion. Please stop this, and as Patrick
>> has already suggested, bring this topic to a close on this list.
>>
>> On 05/05/2017 19:29, Karen Lewellen wrote:
>>>  Please tell me that is a joke?
>>>  Perhaps this illustrates how seriously she takes her commitment to  her
>>>  job description at Paypal?
>>>  Indeed not only do those not mix well,  they do not belong in the
>>>  same...context?
>>>  Does Ms. O'Connor have a supervisor?  surely someone staffed her in this
>>>  position?
>>>  I prefer to think paypal  is not intentionally  treating this issue with
>>>  such   an interesting mixed  dictionary.
>>>  Karen
>>>
>>>
>>>  On Fri, 5 May 2017, Gordon Potter wrote:
>>>
>>>>  She touts herself as a part-time Zumba instructor right next to being a
>>>>  usability / accessibility engineer for PayPal.  What up with that??
>>>>  Those
>>>>  don't match very well.
>>>>
>>>>  On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen
>>>>  <klewellen@shellworld.net>
>>>>  wrote:
>>>>
>>>>>  Who said anything  about voice over?
>>>>>  In the Ubuntu shell environment, using the only browser paypal allows
>>>>>  me
>>>>>  to use now, elinks,  <all others present an image verification test>
>>>>>  the
>>>>>  button says harmless.  the spacebar takes me to the next page.
>>>>>  While  it is fine the bugs have been filed, I am deeply concerned how
>>>>>  that
>>>>>  happened in the first place?
>>>>>  what is Paypal's *direct* process for customers experiencing
>>>>>  disabilities
>>>>>  to inform Ms.O'Connor of issues before they become so critical?
>>>>>  Her Linkedin profile describes her job as insuring paypal goods and
>>>>>  services are usable by people with all  abilities...and she does this
>>>>>  how
>>>>>  without talking to them?
>>>>>  Karen
>>>>>  <who has a laundry list of such issues from a w3c standpoint, and
>>>>>  notjust
>>>>>  of  her own.>
>>>>>
>>>>>
>>>>>
>>>>>  On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>>>>>
>>>>>  Apologies. Yes, Bugs have been filed with respective teams.
>>>>>>  Voiceover speaks it as Button. So for now, could you try activating
>>>>>>  PayNow
>>>>>>  button with spacebar instead of enter key?
>>>>>>  Sample invoice:
>>>>>>  https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>  On Tue, May 2, 2017 at 9:57 AM, Nigel Peck
>>>>>>  <np.lists@sharphosting.uk>
>>>>>>  wrote:
>>>>>>
>>>>>>
>>>>>>>  The Tweet I was referring to is one earlier in the thread you
>>>>>>>  suggested
>>>>>>>  Karen and I get involved in (which I just did). Specifically this
>>>>>>>  one
>>>>>>>  where
>>>>>>>  Bill said:
>>>>>>>
>>>>>>>  "Yep. There are people that have been engaged on this a few days
>>>>>>>  back.
>>>>>>>  Thanks."
>>>>>>>
>>>>>>>  https://twitter.com/billwscott/status/858072965232996352
>>>>>>>
>>>>>>>  Thanks,
>>>>>>>  Nigel
>>>>>>>
>>>>>>>  On 01/05/2017 20:37, Thierry Koblentz wrote:
>>>>>>>
>>>>>>>  I think Nigel is talking about this tweet from her:
>>>>>>>>  https://twitter.com/cagocon/status/858325552142221312
>>>>>>>>  I think best would be to reply to her and CC (mention) Bill
>>>>>>>>  Scott as I
>>>>>>>>  did.
>>>>>>>>
>>>>>>>>  --
>>>>>>>>  Thierry Koblentz
>>>>>>>>  Sent with Airmail
>>>>>>>>
>>>>>>>>  On May 1, 2017 at 18:31:59, Karen Lewellen
>>>>>>>>  (klewellen@shellworld.net
>>>>>>>>  <mailto:klewellen@shellworld.net>) wrote:
>>>>>>>>
>>>>>>>>  I am not a member of twitter...although I read your answers
>>>>>>>>  there.
>>>>>>>>
>>>>>>>>>  I like you hope that is a bot, because not being able to read
>>>>>>>>>  a
>>>>>>>>>  discussion,
>>>>>>>>>  does not hold water.
>>>>>>>>>  I did not notice Ms O'Connor taking part in that thread
>>>>>>>>>  either.
>>>>>>>>>  I feel sure this is not the conversation Nigel spoke of where
>>>>>>>>>  someone
>>>>>>>>>  indicated action?
>>>>>>>>>  Kare
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  On Mon, 1 May 2017, Thierry Koblentz wrote:
>>>>>>>>>
>>>>>>>>>  Karen, Nigel,
>>>>>>>>>>
>>>>>>>>>>  Did you hear anything from PayPal regarding this Karen?
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  I think you should get involved in this thread:
>>>>>>>>>>  https://twitter.com/AskPayPal/status/858805209736257536
>>>>>>>>>>
>>>>>>>>>>  --  > Thierry Koblentz
>>>>>>>>>>  Sent with Airmail
>>>>>>>>>>
>>>>>>>>>>  On May 1, 2017 at 11:06:27, Nigel Peck
>>>>>>>>>>  (np.lists@sharphosting.uk
>>>>>>>>>>
>>>>>>>>>  <mailto:np.lists@sharphosting.uk>) wrote:
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  Did you hear anything from PayPal regarding this Karen? One
>>>>>>>>>>  of the
>>>>>>>>>>  responses on Twitter appears to suggest that they're doing
>>>>>>>>>>  something
>>>>>>>>>>  about it, would be good to know if that's the case.
>>>>>>>>>>
>>>>>>>>>>  Nigel
>>>>>>>>>>
>>>>>>>>>>  On 26/04/2017 21:19, Karen Lewellen wrote:
>>>>>>>>>>
>>>>>>>>>>>  Oh most certainly, I have spoken to several customer
>>>>>>>>>>>  support
>>>>>>>>>>>  representatives and supervisors.
>>>>>>>>>>>  The amazing thing is how many tell me that
>>>>>>>>>>>  1, they have no one to report accessibility related
>>>>>>>>>>>  issues, have
>>>>>>>>>>>  never
>>>>>>>>>>>  heard of ms O'Connor, and that Paypal has no dedicated
>>>>>>>>>>>  staff who are
>>>>>>>>>>>  responsible for access.
>>>>>>>>>>>  and
>>>>>>>>>>>  2, customer service no longer has direct contact with
>>>>>>>>>>>  technical
>>>>>>>>>>>
>>>>>>>>>>  support
>>>>>>>>>
>>>>>>>>>>  either, there is an e-mail process but this has no assurance
>>>>>>>>>>  that the
>>>>>>>>>>>  issue is actually addressed.
>>>>>>>>>>>  These changes sliding further and further away from
>>>>>>>>>>>  inclusion have
>>>>>>>>>>>  been happening in stages for a couple of years now at
>>>>>>>>>>>  least.
>>>>>>>>>>>  I feel sure there is an entire file full of customer
>>>>>>>>>>>  service contacts
>>>>>>>>>>>  on my Canadian account, more than one on the American
>>>>>>>>>>>  side, with a
>>>>>>>>>>>  laundry list of wacg 2.0 related problems
>>>>>>>>>>>  Did your kindly listening in sources say otherwise then
>>>>>>>>>>>  what I am
>>>>>>>>>>>  presenting here?
>>>>>>>>>>>  Kare
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>  On Thu, 27 Apr 2017, lists@srinivasu.org
>>>>>>>>>>>  <mailto:lists@srinivasu.org
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>  wrote:
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>  Did you reach out to customer support? Being a former
>>>>>>>>>>>  PayPal
>>>>>>>>>>>>
>>>>>>>>>>>  employee,
>>>>>>>>>
>>>>>>>>>>  my experience is that Customer Support always work with
>>>>>>>>>>  right team
>>>>>>>>>>>>
>>>>>>>>>>>  and
>>>>>>>>>
>>>>>>>>>>  ensures your concern is addressed in best possible way.
>>>>>>>>>>>>
>>>>>>>>>>>>  BCC: some colleagues from PayPal.
>>>>>>>>>>>>
>>>>>>>>>>>>  Regards,
>>>>>>>>>>>>  Srinivasu Chakravarthula
>>>>>>>>>>>>  +91-9900810881
>>>>>>>>>>>>  Sent on my phone. Excuse typos, if any.
>>>>>>>>>>>>
>>>>>>>>>>>>  On 27-Apr-2017, at 03:46, Karen Lewellen
>>>>>>>>>>>>  <klewellen@shellworld.net
>>>>>>>>>>>>>
>>>>>>>>>>>>  <mailto:klewellen@shellworld.net>>
>>>>>>>>>
>>>>>>>>>  wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>  I am not on twitter, I am a paypal customer. Wonder
>>>>>>>>>>>>>  why she has no
>>>>>>>>>>>>>  contact via the place where she makes sure paypal
>>>>>>>>>>>>>  goods and
>>>>>>>>>>>>>  services are usable by people of all abilities?
>>>>>>>>>>>>>  Smiles. Perhaps I can find someone active to ask some
>>>>>>>>>>>>>  pointed
>>>>>>>>>>>>>  questions of her via social media.
>>>>>>>>>>>>>  Thanks,
>>>>>>>>>>>>>  Karen
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  On Wed, 26 Apr 2017, Nigel Peck wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  She has a Twitter account at:
>>>>>>>>>>>>>>  https://twitter.com/cagocon
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  And is presenting at FluentConf in June (according
>>>>>>>>>>>>>>  to her Tweets)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>  so
>>>>>>>>>
>>>>>>>>>>  she seems very much real. Perhaps try contacting her through
>>>>>>>>>>>>>>
>>>>>>>>>>>>>  Twitter?
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>>>>  On 25/04/2017 12:52, Karen Lewellen wrote:
>>>>>>>>>>>>>>>  Hi everyone,
>>>>>>>>>>>>>>>  A while back when I first started sharing new
>>>>>>>>>>>>>>>  access issues with
>>>>>>>>>>>>>>>  paypal,
>>>>>>>>>>>>>>>  someone suggested I discover the person
>>>>>>>>>>>>>>>  responsible for
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  accessibility
>>>>>>>>>
>>>>>>>>>>  there.
>>>>>>>>>>>>>>>  I have a name, a linked-in profile, even a job
>>>>>>>>>>>>>>>  description.
>>>>>>>>>>>>>>>  However none
>>>>>>>>>>>>>>>  of the at least 25 Paypal supervisors with whom i
>>>>>>>>>>>>>>>  have had
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  discussions
>>>>>>>>>>
>>>>>>>>>>>  over the past several months, know her, or can reach her
>>>>>>>>>>>  if a
>>>>>>>>>>>>>>>  customer is
>>>>>>>>>>>>>>>  meeting with an accessibility issue.
>>>>>>>>>>>>>>>  My latest? The previously functional from the
>>>>>>>>>>>>>>>  keyboard button on
>>>>>>>>>>>>>>>  invoice
>>>>>>>>>>>>>>>  forms labeled pay now, is coded as harmless. Doing
>>>>>>>>>>>>>>>  nothing when
>>>>>>>>>>>>>>>  using an
>>>>>>>>>>>>>>>  enter key in elinks. a browser that is more java
>>>>>>>>>>>>>>>  script friendly
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  then
>>>>>>>>>
>>>>>>>>>>  others like links or certainly lynx, all of which are
>>>>>>>>>>  distributed
>>>>>>>>>>>>>>>  in Linux
>>>>>>>>>>>>>>>  packages like Ubuntu.
>>>>>>>>>>>>>>>  I will place her information below.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  https://www.linkedin.com/in/cathy-o-connor-407a56
>>>>>>>>>>>>>>>  Cathy O'Connor
>>>>>>>>>>>>>>>  Program Manager, Accessibility at PayPal
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  Program Manager, Accessibility
>>>>>>>>>>>>>>>  PayPal
>>>>>>>>>>>>>>>  November 2014 ~V Present )|PayPal
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  Keeping PayPal products and services accessible to
>>>>>>>>>>>>>>>  people of all
>>>>>>>>>>>>>>>  abilities.
>>>>>>>>>>>>>>>  Make sure product managers, designers and
>>>>>>>>>>>>>>>  developers understand
>>>>>>>>>>>>>>>  why accessibility is important by using
>>>>>>>>>>>>>>>  simulations and assistive
>>>>>>>>>>>>>>>  technology to gain first-hand experience of how
>>>>>>>>>>>>>>>  people use
>>>>>>>>>>>>>>>  computers differently in our accessibility
>>>>>>>>>>>>>>>  showcase.
>>>>>>>>>>>>>>>  Provide consulting, training and tools to make it
>>>>>>>>>>>>>>>  as easy as
>>>>>>>>>>>>>>>  possible for teams to design, develop and deliver
>>>>>>>>>>>>>>>  products that
>>>>>>>>>>>>>>>  can be used by as many people as possible.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>  Given her job description, why is there no way to
>>>>>>>>>>>>>>>  report the
>>>>>>>>>>>>>>>  issues she
>>>>>>>>>>>>>>>  is paid to address? Granted the simulations
>>>>>>>>>>>>>>>  sentence concerns me,
>>>>>>>>>>>>>>>  reading
>>>>>>>>>>>>>>>  a bit like pretending to experience a disability.
>>>>>>>>>>>>>>>  I find it
>>>>>>>>>>>>>>>  difficult to
>>>>>>>>>>>>>>>  understand how someone could secure this job
>>>>>>>>>>>>>>>  knowing noting of...
>>>>>>>>>>>>>>>  www.w3c.org/wai<http://www.w3c.org/wai> <http://www.w3c.org/wai>
>>>>>>>>>>>>>>>  Anyone know if she is a real person?
>>>>>>>>>>>>>>>  Thanks,
>>>>>>>>>>>>>>>  Karen
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>>
>
>
Received on Saturday, 6 May 2017 02:23:40 UTC

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