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Question? is Cathy O'Connor of paypal?

From: Karen Lewellen <klewellen@shellworld.net>
Date: Tue, 2 May 2017 16:07:54 -0400 (EDT)
To: Maraikayar Prem Nawaz <mpnkhan@gmail.com>
cc: Nigel Peck <np.lists@sharphosting.uk>, Thierry Koblentz <thierry.koblentz@gmail.com>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1705021559430.17484@server2.shellworld.net>
Just wondering,
If you have documented the problem in the apple operating system,   and I 
informed several representatives that I am using Ubintu shells in Linux, with the 
e-links browser, then.
Why did i get a call this afternoon asking what edition of Jaws I am 
using?
Naturally I told this person that
a, all software speech stimulates the dizzy centres of my brain.
2, jaws would do me physical harm.
3. the button being labeled as harmless is a coding problem, and
4. wacg 2.0 is very clear about items functioning from the 
keyboard...which has  nothing to do with my choice of tools.
Any wonder  why I am  concerned about Paypal's accessibility practices?
I believe  a job description stating Paypal's products and services will 
work for people of all abilities...means me too.
Karen


On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:

> Apologies. Yes, Bugs have been filed with respective teams.
> Voiceover speaks it as Button. So for now, could you try activating PayNow
> button with spacebar instead of enter key?
> Sample invoice:
> https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>
>
>
> On Tue, May 2, 2017 at 9:57 AM, Nigel Peck <np.lists@sharphosting.uk> wrote:
>
>>
>> The Tweet I was referring to is one earlier in the thread you suggested
>> Karen and I get involved in (which I just did). Specifically this one where
>> Bill said:
>>
>> "Yep. There are people that have been engaged on this a few days back.
>> Thanks."
>>
>> https://twitter.com/billwscott/status/858072965232996352
>>
>> Thanks,
>> Nigel
>>
>> On 01/05/2017 20:37, Thierry Koblentz wrote:
>>
>>> I think Nigel is talking about this tweet from her:
>>> https://twitter.com/cagocon/status/858325552142221312
>>> I think best would be to reply to her and CC (mention) Bill Scott as I
>>> did.
>>>
>>> --
>>> Thierry Koblentz
>>> Sent with Airmail
>>>
>>> On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net
>>> <mailto:klewellen@shellworld.net>) wrote:
>>>
>>> I am not a member of twitter...although I read your answers there.
>>>> I like you hope that is a bot, because not being able to read a
>>>> discussion,
>>>> does not hold water.
>>>> I did not notice Ms O'Connor taking part in that thread either.
>>>> I feel sure this is not the conversation Nigel spoke of where someone
>>>> indicated action?
>>>> Kare
>>>>
>>>>
>>>> On Mon, 1 May 2017, Thierry Koblentz wrote:
>>>>
>>>>> Karen, Nigel,
>>>>>
>>>>>> Did you hear anything from PayPal regarding this Karen?
>>>>>
>>>>> I think you should get involved in this thread:
>>>>> https://twitter.com/AskPayPal/status/858805209736257536
>>>>>
>>>>> --  > Thierry Koblentz
>>>>> Sent with Airmail
>>>>>
>>>>> On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk
>>>> <mailto:np.lists@sharphosting.uk>) wrote:
>>>>>
>>>>>
>>>>> Did you hear anything from PayPal regarding this Karen? One of the
>>>>> responses on Twitter appears to suggest that they're doing something
>>>>> about it, would be good to know if that's the case.
>>>>>
>>>>> Nigel
>>>>>
>>>>> On 26/04/2017 21:19, Karen Lewellen wrote:
>>>>>> Oh most certainly, I have spoken to several customer support
>>>>>> representatives and supervisors.
>>>>>> The amazing thing is how many tell me that
>>>>>> 1, they have no one to report accessibility related issues, have never
>>>>>> heard of ms O'Connor, and that Paypal has no dedicated staff who are
>>>>>> responsible for access.
>>>>>> and
>>>>>> 2, customer service no longer has direct contact with technical
>>>> support
>>>>>> either, there is an e-mail process but this has no assurance that the
>>>>>> issue is actually addressed.
>>>>>> These changes sliding further and further away from inclusion have
>>>>>> been happening in stages for a couple of years now at least.
>>>>>> I feel sure there is an entire file full of customer service contacts
>>>>>> on my Canadian account, more than one on the American side, with a
>>>>>> laundry list of wacg 2.0 related problems
>>>>>> Did your kindly listening in sources say otherwise then what I am
>>>>>> presenting here?
>>>>>> Kare
>>>>>>
>>>>>>
>>>>>> On Thu, 27 Apr 2017, lists@srinivasu.org <mailto:lists@srinivasu.org>
>>>> wrote:
>>>>>>
>>>>>>> Did you reach out to customer support? Being a former PayPal
>>>> employee,
>>>>>>> my experience is that Customer Support always work with right team
>>>> and
>>>>>>> ensures your concern is addressed in best possible way.
>>>>>>>
>>>>>>> BCC: some colleagues from PayPal.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Srinivasu Chakravarthula
>>>>>>> +91-9900810881
>>>>>>> Sent on my phone. Excuse typos, if any.
>>>>>>>
>>>>>>>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net
>>>> <mailto:klewellen@shellworld.net>>
>>>>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> I am not on twitter, I am a paypal customer. Wonder why she has no
>>>>>>>> contact via the place where she makes sure paypal goods and
>>>>>>>> services are usable by people of all abilities?
>>>>>>>> Smiles. Perhaps I can find someone active to ask some pointed
>>>>>>>> questions of her via social media.
>>>>>>>> Thanks,
>>>>>>>> Karen
>>>>>>>>
>>>>>>>>
>>>>>>>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> She has a Twitter account at:
>>>>>>>>> https://twitter.com/cagocon
>>>>>>>>>
>>>>>>>>> And is presenting at FluentConf in June (according to her Tweets)
>>>> so
>>>>>>>>> she seems very much real. Perhaps try contacting her through
>>>> Twitter?
>>>>>>>>>
>>>>>>>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>>>>>>>>> Hi everyone,
>>>>>>>>>> A while back when I first started sharing new access issues with
>>>>>>>>>> paypal,
>>>>>>>>>> someone suggested I discover the person responsible for
>>>> accessibility
>>>>>>>>>> there.
>>>>>>>>>> I have a name, a linked-in profile, even a job description.
>>>>>>>>>> However none
>>>>>>>>>> of the at least 25 Paypal supervisors with whom i have had
>>>>> discussions
>>>>>>>>>> over the past several months, know her, or can reach her if a
>>>>>>>>>> customer is
>>>>>>>>>> meeting with an accessibility issue.
>>>>>>>>>> My latest? The previously functional from the keyboard button on
>>>>>>>>>> invoice
>>>>>>>>>> forms labeled pay now, is coded as harmless. Doing nothing when
>>>>>>>>>> using an
>>>>>>>>>> enter key in elinks. a browser that is more java script friendly
>>>> then
>>>>>>>>>> others like links or certainly lynx, all of which are distributed
>>>>>>>>>> in Linux
>>>>>>>>>> packages like Ubuntu.
>>>>>>>>>> I will place her information below.
>>>>>>>>>>
>>>>>>>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>>>>>>>>> Cathy O'Connor
>>>>>>>>>> Program Manager, Accessibility at PayPal
>>>>>>>>>>
>>>>>>>>>> Program Manager, Accessibility
>>>>>>>>>> PayPal
>>>>>>>>>> November 2014 ~V Present )|PayPal
>>>>>>>>>>
>>>>>>>>>> Keeping PayPal products and services accessible to people of all
>>>>>>>>>> abilities.
>>>>>>>>>> Make sure product managers, designers and developers understand
>>>>>>>>>> why accessibility is important by using simulations and assistive
>>>>>>>>>> technology to gain first-hand experience of how people use
>>>>>>>>>> computers differently in our accessibility showcase.
>>>>>>>>>> Provide consulting, training and tools to make it as easy as
>>>>>>>>>> possible for teams to design, develop and deliver products that
>>>>>>>>>> can be used by as many people as possible.
>>>>>>>>>>
>>>>>>>>>> Given her job description, why is there no way to report the
>>>>>>>>>> issues she
>>>>>>>>>> is paid to address? Granted the simulations sentence concerns me,
>>>>>>>>>> reading
>>>>>>>>>> a bit like pretending to experience a disability. I find it
>>>>>>>>>> difficult to
>>>>>>>>>> understand how someone could secure this job knowing noting of...
>>>>>>>>>> www.w3c.org/wai <http://www.w3c.org/wai>
>>>>>>>>>> Anyone know if she is a real person?
>>>>>>>>>> Thanks,
>>>>>>>>>> Karen
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>
Received on Tuesday, 2 May 2017 20:08:24 UTC

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