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Re: Screen Reader Survey for User Research Class

From: Karen Lewellen <klewellen@shellworld.net>
Date: Tue, 17 May 2016 17:57:06 -0400 (EDT)
To: Anh Hua <anhhua@uw.edu>
cc: accessys@smart.net, w3c-wai-ig@w3.org
Message-ID: <Pine.LNX.4.64.1605171738040.14076@server2.shellworld.net>
Hi,
Please understand I respect your effort, and am providing feedback to 
educate.
There are hundreds of millions of people on this planet who use adaptive 
tools.  even the various answers on this list  illustrates that asking a 
few  may not translate into a result you can generalize very well.
For example there is a long running thread on Google's accessibility list 
about just how many problems google forms presents for some, using screen 
readers, in the fashion  that their life situation mandates.
Speaking only for myself, which is all anyone can do frankly, I find more 
inclusive surveys constructed with survey Monkey, but I imagine a person 
must  pay attention to how they construct the form.  I dare say this  is 
true of any on line tool.  the items are in the cabinet to create a fine 
recipe, but one must balance factors to make the finished product edible.
I respect you are a student, and as a result doing research on many 
levels, 
say combining  your on line survey with a series of phone interviews or a 
focus group  may not be possible.
Still there are a grand deal of factors governing how a person uses an 
adaptive technology tool and why they use it, the contributing factors are 
individual and layered.  I am personally curious just who your audience is 
for this survey, and what information you are seeking to obtain for what 
purpose?
If you are studying  universal or inclusive design, then may I ask why you 
are  asking, at least as far as I could tell from your survey more about 
the screen  reader,  and not the many combinations of environments where 
the  program is used?

In my own case the survey could not be taken at all.  I noted part of what 
many on the google accessibility list point out, google forms has a lot of 
issues for some, which may be why google tends to add a disclaimer these 
days.
  Karen


On Tue, 17 May 2016, Anh Hua wrote:

> I'm terribly sorry to hear that it wasn't accessible for you. I'm a student
> and am just starting to learn about accessibility, therefore I don't
> entirely have the hang of it yet. I consulted a few people who use screen
> readers to see which survey tool was accessible to use before starting the
> project. At the end I went with Google Form because it allowed anyone to
> access, as opposed to Catalyst, a survey tool my school provide.
> However it seems like it is not accessible for everyone.
>
> So I have a few questions regarding the feedback:
>
>   1. Can you tell me what was inaccessible about it so I can make sure it
>   doesn't happen again?
>   2. What survey tools do you usually use that are accessible?
>   3. For the problems you encountered, have that happened with Google Form
>   before?
>
> Thank you!
>
> *ANH HUA*
> College of Engineering
> University of Washington | Class of 2017
> Human Centered Design and Engineering
> anhhua@uw.edu
>
> On Tue, May 17, 2016 at 9:54 AM, <accessys@smart.net> wrote:
>
>>
>> agree with all you have said and I probably would have said similar if I
>> wasn't so dang PO'd after my first attempt. then got busy with work.
>>
>> let me just add
>>
>> Amen!!
>>
>>
>> Bob
>>
>> On Tue, 17 May 2016, Karen Lewellen wrote:
>>
>> Date: Tue, 17 May 2016 11:51:02 -0400 (EDT)
>>> From: Karen Lewellen <klewellen@shellworld.net>
>>> To: accessys@smart.net
>>> Cc: Anh Hua <anhhua@uw.edu>, w3c-wai-ig@w3.org
>>> Subject: Re: Screen Reader Survey for User Research Class
>>> Resent-Date: Tue, 17 May 2016 15:51:34 +0000
>>> Resent-From: w3c-wai-ig@w3.org
>>>
>>>
>>> ...Actually rather a few issues here.
>>> If this survey is to have choices, it is not constructed towards that
>>> end. instead at least for me, the entire survey is one long text entry
>>> field. Was that intended?
>>> Further, your questions suggest that the tool, somehow changes the object
>>> on which that tool is used, rather than individual choices and goals
>>> influencing how a tool is used. Some screen readers do just that read,
>>> think of our monitor, some allow a person to interact, some work better in
>>> different computer environments.
>>> Additionally many populations besides those experiencing vision issues
>>> can and often do make use of screen readers.
>>> I have read more than once that  the human brain processes faster with
>>> verbal input, so  that can translate to a person with another reading
>>> uniqueness benefiting as well.
>>> lastly since screen readers can be used in combination with other
>>> technology, you may be missing some applications of your research.
>>> Speaking only for myself the stereotypes associated with adaptive
>>> technology do a great deal of damage.  Your questions seem rooted in more
>>> stereotypes as I read it, suggesting that only one population should enjoy
>>> inclusive web experiences.  that has me wondering what your survey will
>>> contribute to the inclusiveness field?
>>> Karen
>>>
>>>
>>> On Tue, 17 May 2016, accessys@smart.net wrote:
>>>
>>>
>>>> survey doesn't work with all screen readers
>>>>
>>>> nothing like a survey about screen readers that won't work with
>>>> them......
>>>>
>>>> Bob
>>>>
>>>>
>>>> On Mon, 16 May 2016, Anh Hua wrote:
>>>>
>>>>  Date: Mon, 16 May 2016 19:56:50 -0700
>>>>>  From: Anh Hua <anhhua@uw.edu>
>>>>>  To: w3c-wai-ig@w3.org
>>>>>  Subject: Screen Reader Survey for User Research Class
>>>>>  Resent-Date: Tue, 17 May 2016 02:57:24 +0000
>>>>>  Resent-From: w3c-wai-ig@w3.org
>>>>>
>>>>>  Hi everyone,
>>>>>
>>>>>  My name is Anh Hua. I am a student at the University of Washington
>>>>>  studying
>>>>>  Human Centered Design and Engineering. This quarter I'm taking a class
>>>>> in
>>>>>  user research. I'm really interested in accessibility, therefore I am
>>>>>  learning about web accessibility and screen reader usage. I would
>>>>> really
>>>>>  appreciate it if you can help me with this survey. The survey is only 5
>>>>>  minute long, and it would help solidify my findings from previous
>>>>> projects
>>>>>  as well as provide insights for my final reports.
>>>>>
>>>>>  The link to the survey is listed below:
>>>>>
>>>>>  Link to Survey <http://goo.gl/forms/M7fUC8HKpg>
>>>>>
>>>>>  Thank you all! I would also really appreciate it if you have friends or
>>>>>  acquaintances who use screen readers and would have great insights to
>>>>> add.
>>>>>
>>>>>  Best wishes,
>>>>>
>>>>>  *ANH HUA*
>>>>>  College of Engineering
>>>>>  University of Washington | Class of 2017
>>>>>  Human Centered Design and Engineering
>>>>>  anhhua@uw.edu
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>
>>
>
Received on Tuesday, 17 May 2016 21:57:36 UTC

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