New Use Case for W3C WSC

I'd like to submit a new use case, shown below, that several of our members
would like included. It looks for recommendations on how to educate
customers who have fallen for a phishing email, and improve the type of
response customers generally get today when they try to access a phishing
site that has been taken down. I hope this is not too late for
consideration.

Use Case

Frank regularly reads his email in the morning. This morning he receives an
email that claims it is from his bank asking him to verify a recent
transaction by clicking on the link embedded in the email. The link does not
display the usual URL that he types to get to his bank's website, but it
does have his bank's name in it. He clicks on the link and is directed to a
phishing site. The phishing site has been shut down as a known fraudulent
site, so when Frank clicks on the link he receives the generic Error 404:
File Not Found page. Frank is not sure what has occurred.

Destination site 

prior interaction, known organization

Navigation 

none

Intended interaction 

verification

Actual interaction 

Was a phishing site that has been shut down

Note

 

Frank is likely to fall for a similar phishing email. Is there some way to
educate Frank this time, so that he is less likely to fail for the phishing
email again?