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what direction do you prefer for "help and support"

From: lisa.seeman <lisa.seeman@zoho.com>
Date: Wed, 24 May 2017 12:55:34 +0300
To: "public-cognitive-a11y-tf" <public-cognitive-a11y-tf@w3.org>
Message-Id: <15c39e0354d.ef5b80598280.4911134947676903272@zoho.com>
We needed to redo help and support (https://github.com/w3c/wcag21/issues/32) as we can no longer rely on techneques to let people know when they are comply.
do you prefer (as a direction to work in):


option 1:


Help and support: comprehension support for long documents, complex numerical information, and directions is available via charts, tables, or summaries; emphasis of key words; instructions for non-standard controls; or information about a user's position in multi-step forms.


Add definition of complex numerical information: numerical information other than simple numbers and decimals (not this need work  - just a stating poin)

We also need to work on the definition of  long documents (currently 300 words, but would need to be main content section of 300 word with more back up)


Option 2 
Help and support: comprehension support is available via:
Charts, tables, or graphics to summarize [complex numerical information];
Summaries of [long documents];
Emphasis of key words in [long documents];
Instructions for [non-standard controls];
Information about a user's position in multi-step forms;
Alternative terms for relative and cardinal directions;
Non-numerical versions of numerical values.



Option 3




For long documents, numerical information, relative and cardinal directions, multi page forms and non-standard controls one of the following is provided
 Charts, tables or graphics are provided to aid the comprehension
Numbers are reinforced with non-numerical values
A summary is provided
At least two keywords are visually emphasized in long documents
Instructions are available for non standard controls
context sensitive help is provided
For multi step forms, signposts should be provided to clarify the broader context including steps completed, current step and steps pending.
alternative terms are available for relative and cardinal directions








Other suggestions?
All the best

Lisa Seeman

LinkedIn, Twitter



We needed to redo help and support (https://github.com/w3c/wcag21/issues/32) as we can no longer rely on techneques to let people know when they are comply.


This is not the finished wording but this is the direction we are heading in: 



Help and support: comprehension support is available via:
Charts, tables, or graphics to summarize [complex numerical information];
Summaries of [long documents];
Emphasis of key words in [long documents];
Instructions for [non-standard controls];
Information about a user's position in multi-step forms;
Alternative terms for relative and cardinal directions;
Non-numerical versions of numerical values.
Please comment on any changes you would like to see in

All the best

Lisa Seeman

LinkedIn, Twitter
Received on Wednesday, 24 May 2017 09:56:10 UTC

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