RE: what direction do you prefer for "help and support"

I agree with Steve, option 2 is much clearer. I assume that we do need to add the text that you have included in square brackets.

What happens for a short document that contains no non-standard controls, no complex numerical information, no numerical values or directions, and that is not a multi-step form. None of the bullets apply. In these circumstances the SC should automatically be met – will that be obvious? Not sure.

Best regards

Mike

From: lisa.seeman [mailto:lisa.seeman@zoho.com]
Sent: 24 May 2017 10:56
To: public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>
Subject: what direction do you prefer for "help and support"

We needed to redo help and support (https://github.com/w3c/wcag21/issues/32) as we can no longer rely on techneques to let people know when they are comply.

do you prefer (as a direction to work in):

option 1:

Help and support: comprehension support for long documents, complex numerical information, and directions is available via charts, tables, or summaries; emphasis of key words; instructions for non-standard controls; or information about a user's position in multi-step forms.

Add definition of complex numerical information: numerical information other than simple numbers and decimals (not this need work  - just a stating poin)
We also need to work on the definition of  long documents (currently 300 words, but would need to be main content section of 300 word with more back up)

Option 2

Help and support: comprehension support is available via:

  *   Charts, tables, or graphics to summarize [complex numerical information];
  *   Summaries of [long documents];
  *   Emphasis of key words in [long documents];
  *   Instructions for [non-standard controls];
  *   Information about a user's position in multi-step forms;
  *   Alternative terms for relative and cardinal directions;
  *   Non-numerical versions of numerical values.

Option 3



For long documents, numerical information, relative and cardinal directions, multi page forms and non-standard controls one of the following is provided

  *   Charts, tables or graphics are provided to aid the comprehension
  *   Numbers are reinforced with non-numerical values
  *   A summary is provided
  *   At least two keywords are visually emphasized in long documents
  *   Instructions are available for non standard controls
  *   context sensitive help is provided
  *   For multi step forms, signposts should be provided to clarify the broader context including steps completed, current step and steps pending.
  *   alternative terms are available for relative and cardinal directions


Other suggestions?

All the best

Lisa Seeman

LinkedIn<http://il.linkedin.com/in/lisaseeman/>, Twitter<https://twitter.com/SeemanLisa>

We needed to redo help and support (https://github.com/w3c/wcag21/issues/32) as we can no longer rely on techneques to let people know when they are comply.


This is not the finished wording but this is the direction we are heading in:



Help and support: comprehension support is available via:

  *   Charts, tables, or graphics to summarize [complex numerical information];
  *   Summaries of [long documents];
  *   Emphasis of key words in [long documents];
  *   Instructions for [non-standard controls];
  *   Information about a user's position in multi-step forms;
  *   Alternative terms for relative and cardinal directions;
  *   Non-numerical versions of numerical values.
Please comment on any changes you would like to see in

All the best

Lisa Seeman

LinkedIn<http://il.linkedin.com/in/lisaseeman/>, Twitter<https://twitter.com/SeemanLisa>




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