Re: what direction do you prefer for "help and support"

Option 2 as:

a) Bullets are easier to digest
b) All items are of similar length
c) All are of similar structural form

I'm not sure about the punctuation. It used to be the case that screen
readers needed it to read bullets well.


eg - https://www.nngroup.com/articles/presenting-bulleted-lists/

Steve Lee
OpenDirective http://opendirective.com


On 24 May 2017 at 10:55, lisa.seeman <lisa.seeman@zoho.com> wrote:
> We needed to redo help and support (https://github.com/w3c/wcag21/issues/32)
> as we can no longer rely on techneques to let people know when they are
> comply.
>
> do you prefer (as a direction to work in):
>
> option 1:
>
> Help and support: comprehension support for long documents, complex
> numerical information, and directions is available via charts, tables, or
> summaries; emphasis of key words; instructions for non-standard controls; or
> information about a user's position in multi-step forms.
>
> Add definition of complex numerical information: numerical information other
> than simple numbers and decimals (not this need work  - just a stating poin)
> We also need to work on the definition of  long documents (currently 300
> words, but would need to be main content section of 300 word with more back
> up)
>
> Option 2
>
> Help and support: comprehension support is available via:
>
> Charts, tables, or graphics to summarize [complex numerical information];
> Summaries of [long documents];
> Emphasis of key words in [long documents];
> Instructions for [non-standard controls];
> Information about a user's position in multi-step forms;
> Alternative terms for relative and cardinal directions;
> Non-numerical versions of numerical values.
>
>
> Option 3
>
>
> For long documents, numerical information, relative and cardinal directions,
> multi page forms and non-standard controls one of the following is provided
>
> Charts, tables or graphics are provided to aid the comprehension
> Numbers are reinforced with non-numerical values
> A summary is provided
> At least two keywords are visually emphasized in long documents
> Instructions are available for non standard controls
> context sensitive help is provided
> For multi step forms, signposts should be provided to clarify the broader
> context including steps completed, current step and steps pending.
> alternative terms are available for relative and cardinal directions
>
>
>
> Other suggestions?
>
> All the best
>
> Lisa Seeman
>
> LinkedIn, Twitter
>
>
> We needed to redo help and support (https://github.com/w3c/wcag21/issues/32)
> as we can no longer rely on techneques to let people know when they are
> comply.
>
>
> This is not the finished wording but this is the direction we are heading
> in:
>
>
> Help and support: comprehension support is available via:
>
> Charts, tables, or graphics to summarize [complex numerical information];
> Summaries of [long documents];
> Emphasis of key words in [long documents];
> Instructions for [non-standard controls];
> Information about a user's position in multi-step forms;
> Alternative terms for relative and cardinal directions;
> Non-numerical versions of numerical values.
>
> Please comment on any changes you would like to see in
>
> All the best
>
> Lisa Seeman
>
> LinkedIn, Twitter
>
>
>
>
>

Received on Wednesday, 24 May 2017 10:10:06 UTC