RE: what direction do you prefer for "help and support"

I like option 2

Kind regards,

Neil Milliken
Head of Accessibility & Digital Inclusion
Atos
T: +442036180957
M: 07812325386<tel:07812325386>
E: Neil.Milliken@atos.net<mailto:Neil.Milliken@atos.net>
www: http://atos.net/iux

Twitter:@neilmilliken<https://twitter.com/neilmilliken>
Assistant Monika Tomczak
E: Monika.Tomczak@atos.net<mailto:Monika.Tomczak@atos.net>
M: +48517727304


From: lisa.seeman [mailto:lisa.seeman@zoho.com]
Sent: Wednesday, May 24, 2017 10:56 AM
To: public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>
Subject: what direction do you prefer for "help and support"

We needed to redo help and support (https://github.com/w3c/wcag21/issues/32) as we can no longer rely on techneques to let people know when they are comply.

do you prefer (as a direction to work in):

option 1:

Help and support: comprehension support for long documents, complex numerical information, and directions is available via charts, tables, or summaries; emphasis of key words; instructions for non-standard controls; or information about a user's position in multi-step forms.

Add definition of complex numerical information: numerical information other than simple numbers and decimals (not this need work  - just a stating poin)
We also need to work on the definition of  long documents (currently 300 words, but would need to be main content section of 300 word with more back up)

Option 2

Help and support: comprehension support is available via:

  *   Charts, tables, or graphics to summarize [complex numerical information];
  *   Summaries of [long documents];
  *   Emphasis of key words in [long documents];
  *   Instructions for [non-standard controls];
  *   Information about a user's position in multi-step forms;
  *   Alternative terms for relative and cardinal directions;
  *   Non-numerical versions of numerical values.

Option 3



For long documents, numerical information, relative and cardinal directions, multi page forms and non-standard controls one of the following is provided

  *   Charts, tables or graphics are provided to aid the comprehension
  *   Numbers are reinforced with non-numerical values
  *   A summary is provided
  *   At least two keywords are visually emphasized in long documents
  *   Instructions are available for non standard controls
  *   context sensitive help is provided
  *   For multi step forms, signposts should be provided to clarify the broader context including steps completed, current step and steps pending.
  *   alternative terms are available for relative and cardinal directions


Other suggestions?

All the best

Lisa Seeman

LinkedIn<http://il.linkedin.com/in/lisaseeman/>, Twitter<https://twitter.com/SeemanLisa>

We needed to redo help and support (https://github.com/w3c/wcag21/issues/32) as we can no longer rely on techneques to let people know when they are comply.


This is not the finished wording but this is the direction we are heading in:



Help and support: comprehension support is available via:

  *   Charts, tables, or graphics to summarize [complex numerical information];
  *   Summaries of [long documents];
  *   Emphasis of key words in [long documents];
  *   Instructions for [non-standard controls];
  *   Information about a user's position in multi-step forms;
  *   Alternative terms for relative and cardinal directions;
  *   Non-numerical versions of numerical values.
Please comment on any changes you would like to see in

All the best

Lisa Seeman

LinkedIn<http://il.linkedin.com/in/lisaseeman/>, Twitter<https://twitter.com/SeemanLisa>




Atos, Atos Consulting, Worldline and Canopy The Open Cloud Company are trading names used by the Atos group. The following trading entities are registered in England and Wales: Atos IT Services UK Limited (registered number 01245534), Atos Consulting Limited (registered number 04312380), Atos Worldline UK Limited (registered number 08514184) and Canopy The Open Cloud Company Limited (registration number 08011902). The registered office for each is at 4 Triton Square, Regent’s Place, London, NW1 3HG.The VAT No. for each is: GB232327983.

This e-mail and the documents attached are confidential and intended solely for the addressee, and may contain confidential or privileged information. If you receive this e-mail in error, you are not authorised to copy, disclose, use or retain it. Please notify the sender immediately and delete this email from your systems. As emails may be intercepted, amended or lost, they are not secure. Atos therefore can accept no liability for any errors or their content. Although Atos endeavours to maintain a virus-free network, we do not warrant that this transmission is virus-free and can accept no liability for any damages resulting from any virus transmitted. The risks are deemed to be accepted by everyone who communicates with Atos by email.