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RE: Cathy O'Connor of paypal?

From: Gordon Potter <gordon.l.potter@gmail.com>
Date: Fri, 5 May 2017 18:10:05 -0400
Message-ID: <CABzN24Na1UV9ookMQwpQqV3rNLPZk56C0b7AdBMWDpGNJ5ZmdA@mail.gmail.com>
To: "Thompson, Rachel" <rsthompson2@ua.edu>
Cc: WAI Interest Group <w3c-wai-ig@w3.org>, Nigel Peck <np.lists@sharphosting.uk>, Karen Lewellen <klewellen@shellworld.net>, Maraikayar Prem Nawaz <mpnkhan@gmail.com>, Thierry Koblentz <thierry.koblentz@gmail.com>
Suffice to say if more time was put toward accessibility and less to Zumba
instruction PayPal and the public would be better off.  Please don't reply.

On May 5, 2017 5:18 PM, "Thompson, Rachel" <rsthompson2@ua.edu> wrote:

> I have friends and colleagues who are fulltime professionals in all sorts
> of fields and do things they enjoy on the side, sometimes as part-time
> jobs. So what? Not sure how her Zumba instructorship is relevant to her
> role as a project manager in a company that needs to make its products more
> accessible. Isn’t this discussion about ways to get Paypal to fix its
> accessibility issues?
>
>
>
> Hope you all have a good weekend,
>
> Rachel Thompson
>
>
>
> *From:* Gordon Potter [mailto:gordon.l.potter@gmail.com]
> *Sent:* Friday, May 05, 2017 4:01 PM
> *To:* Karen Lewellen <klewellen@shellworld.net>
> *Cc:* Maraikayar Prem Nawaz <mpnkhan@gmail.com>; Nigel Peck <
> np.lists@sharphosting.uk>; Thierry Koblentz <thierry.koblentz@gmail.com>;
> w3c-wai-ig@w3.org
> *Subject:* Re: Cathy O'Connor of paypal?
>
>
>
> She touts herself as a part-time Zumba instructor right next to being a
> usability / accessibility engineer for PayPal.  What up with that??  Those
> don't match very well.
>
>
>
> On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen <klewellen@shellworld.net>
> wrote:
>
> Who said anything  about voice over?
> In the Ubuntu shell environment, using the only browser paypal allows me
> to use now, elinks,  <all others present an image verification test>  the
> button says harmless.  the spacebar takes me to the next page.
> While  it is fine the bugs have been filed, I am deeply concerned how that
> happened in the first place?
> what is Paypal's *direct* process for customers experiencing disabilities
> to inform Ms.O'Connor of issues before they become so critical?
> Her Linkedin profile describes her job as insuring paypal goods and
> services are usable by people with all  abilities...and she does this how
> without talking to them?
> Karen
> <who has a laundry list of such issues from a w3c standpoint, and notjust
> of  her own.>
>
>
>
>
> On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>
> Apologies. Yes, Bugs have been filed with respective teams.
> Voiceover speaks it as Button. So for now, could you try activating PayNow
> button with spacebar instead of enter key?
> Sample invoice:
> https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>
>
>
> On Tue, May 2, 2017 at 9:57 AM, Nigel Peck <np.lists@sharphosting.uk>
> wrote:
>
>
> The Tweet I was referring to is one earlier in the thread you suggested
> Karen and I get involved in (which I just did). Specifically this one where
> Bill said:
>
> "Yep. There are people that have been engaged on this a few days back.
> Thanks."
>
> https://twitter.com/billwscott/status/858072965232996352
>
> Thanks,
> Nigel
>
> On 01/05/2017 20:37, Thierry Koblentz wrote:
>
> I think Nigel is talking about this tweet from her:
> https://twitter.com/cagocon/status/858325552142221312
> I think best would be to reply to her and CC (mention) Bill Scott as I
> did.
>
> --
> Thierry Koblentz
> Sent with Airmail
>
> On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net
> <mailto:klewellen@shellworld.net>) wrote:
>
> I am not a member of twitter...although I read your answers there.
>
> I like you hope that is a bot, because not being able to read a
> discussion,
> does not hold water.
> I did not notice Ms O'Connor taking part in that thread either.
> I feel sure this is not the conversation Nigel spoke of where someone
> indicated action?
> Kare
>
>
> On Mon, 1 May 2017, Thierry Koblentz wrote:
>
> Karen, Nigel,
>
> Did you hear anything from PayPal regarding this Karen?
>
>
> I think you should get involved in this thread:
> https://twitter.com/AskPayPal/status/858805209736257536
>
> --  > Thierry Koblentz
> Sent with Airmail
>
> On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk
>
> <mailto:np.lists@sharphosting.uk>) wrote:
>
>
>
> Did you hear anything from PayPal regarding this Karen? One of the
> responses on Twitter appears to suggest that they're doing something
> about it, would be good to know if that's the case.
>
> Nigel
>
> On 26/04/2017 21:19, Karen Lewellen wrote:
>
> Oh most certainly, I have spoken to several customer support
> representatives and supervisors.
> The amazing thing is how many tell me that
> 1, they have no one to report accessibility related issues, have never
> heard of ms O'Connor, and that Paypal has no dedicated staff who are
> responsible for access.
> and
> 2, customer service no longer has direct contact with technical
>
> support
>
> either, there is an e-mail process but this has no assurance that the
> issue is actually addressed.
> These changes sliding further and further away from inclusion have
> been happening in stages for a couple of years now at least.
> I feel sure there is an entire file full of customer service contacts
> on my Canadian account, more than one on the American side, with a
> laundry list of wacg 2.0 related problems
> Did your kindly listening in sources say otherwise then what I am
> presenting here?
> Kare
>
>
> On Thu, 27 Apr 2017, lists@srinivasu.org <mailto:lists@srinivasu.org>
>
> wrote:
>
>
>
> Did you reach out to customer support? Being a former PayPal
>
> employee,
>
> my experience is that Customer Support always work with right team
>
> and
>
> ensures your concern is addressed in best possible way.
>
> BCC: some colleagues from PayPal.
>
> Regards,
> Srinivasu Chakravarthula
> +91-9900810881
> Sent on my phone. Excuse typos, if any.
>
> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net
>
> <mailto:klewellen@shellworld.net>>
>
> wrote:
>
> I am not on twitter, I am a paypal customer. Wonder why she has no
> contact via the place where she makes sure paypal goods and
> services are usable by people of all abilities?
> Smiles. Perhaps I can find someone active to ask some pointed
> questions of her via social media.
> Thanks,
> Karen
>
> On Wed, 26 Apr 2017, Nigel Peck wrote:
>
>
> She has a Twitter account at:
> https://twitter.com/cagocon
>
> And is presenting at FluentConf in June (according to her Tweets)
>
> so
>
> she seems very much real. Perhaps try contacting her through
>
> Twitter?
>
>
>
> On 25/04/2017 12:52, Karen Lewellen wrote:
> Hi everyone,
> A while back when I first started sharing new access issues with
> paypal,
> someone suggested I discover the person responsible for
>
> accessibility
>
> there.
> I have a name, a linked-in profile, even a job description.
> However none
> of the at least 25 Paypal supervisors with whom i have had
>
> discussions
>
> over the past several months, know her, or can reach her if a
> customer is
> meeting with an accessibility issue.
> My latest? The previously functional from the keyboard button on
> invoice
> forms labeled pay now, is coded as harmless. Doing nothing when
> using an
> enter key in elinks. a browser that is more java script friendly
>
> then
>
> others like links or certainly lynx, all of which are distributed
> in Linux
> packages like Ubuntu.
> I will place her information below.
>
> https://www.linkedin.com/in/cathy-o-connor-407a56
> Cathy O'Connor
> Program Manager, Accessibility at PayPal
>
> Program Manager, Accessibility
> PayPal
> November 2014 ~V Present )|PayPal
>
> Keeping PayPal products and services accessible to people of all
> abilities.
> Make sure product managers, designers and developers understand
> why accessibility is important by using simulations and assistive
> technology to gain first-hand experience of how people use
> computers differently in our accessibility showcase.
> Provide consulting, training and tools to make it as easy as
> possible for teams to design, develop and deliver products that
> can be used by as many people as possible.
>
> Given her job description, why is there no way to report the
> issues she
> is paid to address? Granted the simulations sentence concerns me,
> reading
> a bit like pretending to experience a disability. I find it
> difficult to
> understand how someone could secure this job knowing noting of...
> www.w3c.org/wai <http://www.w3c.org/wai>
> Anyone know if she is a real person?
> Thanks,
> Karen
>
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Received on Friday, 5 May 2017 22:10:41 UTC

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