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Re: Cathy O'Connor of paypal?

From: Patrick H. Lauke <redux@splintered.co.uk>
Date: Fri, 5 May 2017 22:20:27 +0100
To: w3c-wai-ig@w3.org
Message-ID: <6bee8a22-406e-3efc-8782-eb3b17923a18@splintered.co.uk>
Could I suggest that this thread has now run its course on this mailing 
list?

P

On 05/05/2017 22:01, Gordon Potter wrote:
> She touts herself as a part-time Zumba instructor right next to being a
> usability / accessibility engineer for PayPal.  What up with that??
> Those don't match very well.
>
> On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen
> <klewellen@shellworld.net <mailto:klewellen@shellworld.net>> wrote:
>
>     Who said anything  about voice over?
>     In the Ubuntu shell environment, using the only browser paypal
>     allows me to use now, elinks,  <all others present an image
>     verification test>  the button says harmless.  the spacebar takes me
>     to the next page.
>     While  it is fine the bugs have been filed, I am deeply concerned
>     how that happened in the first place?
>     what is Paypal's *direct* process for customers experiencing
>     disabilities to inform Ms.O'Connor of issues before they become so
>     critical?
>     Her Linkedin profile describes her job as insuring paypal goods and
>     services are usable by people with all  abilities...and she does
>     this how without talking to them?
>     Karen
>     <who has a laundry list of such issues from a w3c standpoint, and
>     notjust of  her own.>
>
>
>
>     On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>
>         Apologies. Yes, Bugs have been filed with respective teams.
>         Voiceover speaks it as Button. So for now, could you try
>         activating PayNow
>         button with spacebar instead of enter key?
>         Sample invoice:
>         https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>         <https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2>
>
>
>
>         On Tue, May 2, 2017 at 9:57 AM, Nigel Peck
>         <np.lists@sharphosting.uk <mailto:np.lists@sharphosting.uk>> wrote:
>
>
>             The Tweet I was referring to is one earlier in the thread
>             you suggested
>             Karen and I get involved in (which I just did). Specifically
>             this one where
>             Bill said:
>
>             "Yep. There are people that have been engaged on this a few
>             days back.
>             Thanks."
>
>             https://twitter.com/billwscott/status/858072965232996352
>             <https://twitter.com/billwscott/status/858072965232996352>
>
>             Thanks,
>             Nigel
>
>             On 01/05/2017 20:37, Thierry Koblentz wrote:
>
>                 I think Nigel is talking about this tweet from her:
>                 https://twitter.com/cagocon/status/858325552142221312
>                 <https://twitter.com/cagocon/status/858325552142221312>
>                 I think best would be to reply to her and CC (mention)
>                 Bill Scott as I
>                 did.
>
>                 --
>                 Thierry Koblentz
>                 Sent with Airmail
>
>                 On May 1, 2017 at 18:31:59, Karen Lewellen
>                 (klewellen@shellworld.net <mailto:klewellen@shellworld.net>
>                 <mailto:klewellen@shellworld.net
>                 <mailto:klewellen@shellworld.net>>) wrote:
>
>                 I am not a member of twitter...although I read your
>                 answers there.
>
>                     I like you hope that is a bot, because not being
>                     able to read a
>                     discussion,
>                     does not hold water.
>                     I did not notice Ms O'Connor taking part in that
>                     thread either.
>                     I feel sure this is not the conversation Nigel spoke
>                     of where someone
>                     indicated action?
>                     Kare
>
>
>                     On Mon, 1 May 2017, Thierry Koblentz wrote:
>
>                         Karen, Nigel,
>
>                             Did you hear anything from PayPal regarding
>                             this Karen?
>
>
>                         I think you should get involved in this thread:
>                         https://twitter.com/AskPayPal/status/858805209736257536
>                         <https://twitter.com/AskPayPal/status/858805209736257536>
>
>                         --  > Thierry Koblentz
>                         Sent with Airmail
>
>                         On May 1, 2017 at 11:06:27, Nigel Peck
>                         (np.lists@sharphosting.uk
>                         <mailto:np.lists@sharphosting.uk>
>
>                     <mailto:np.lists@sharphosting.uk
>                     <mailto:np.lists@sharphosting.uk>>) wrote:
>
>
>
>                         Did you hear anything from PayPal regarding this
>                         Karen? One of the
>                         responses on Twitter appears to suggest that
>                         they're doing something
>                         about it, would be good to know if that's the case.
>
>                         Nigel
>
>                         On 26/04/2017 21:19, Karen Lewellen wrote:
>
>                             Oh most certainly, I have spoken to several
>                             customer support
>                             representatives and supervisors.
>                             The amazing thing is how many tell me that
>                             1, they have no one to report accessibility
>                             related issues, have never
>                             heard of ms O'Connor, and that Paypal has no
>                             dedicated staff who are
>                             responsible for access.
>                             and
>                             2, customer service no longer has direct
>                             contact with technical
>
>                     support
>
>                             either, there is an e-mail process but this
>                             has no assurance that the
>                             issue is actually addressed.
>                             These changes sliding further and further
>                             away from inclusion have
>                             been happening in stages for a couple of
>                             years now at least.
>                             I feel sure there is an entire file full of
>                             customer service contacts
>                             on my Canadian account, more than one on the
>                             American side, with a
>                             laundry list of wacg 2.0 related problems
>                             Did your kindly listening in sources say
>                             otherwise then what I am
>                             presenting here?
>                             Kare
>
>
>                             On Thu, 27 Apr 2017, lists@srinivasu.org
>                             <mailto:lists@srinivasu.org>
>                             <mailto:lists@srinivasu.org
>                             <mailto:lists@srinivasu.org>>
>
>                     wrote:
>
>
>                                 Did you reach out to customer support?
>                                 Being a former PayPal
>
>                     employee,
>
>                                 my experience is that Customer Support
>                                 always work with right team
>
>                     and
>
>                                 ensures your concern is addressed in
>                                 best possible way.
>
>                                 BCC: some colleagues from PayPal.
>
>                                 Regards,
>                                 Srinivasu Chakravarthula
>                                 +91-9900810881 <tel:%2B91-9900810881>
>                                 Sent on my phone. Excuse typos, if any.
>
>                                     On 27-Apr-2017, at 03:46, Karen
>                                     Lewellen <klewellen@shellworld.net
>                                     <mailto:klewellen@shellworld.net>
>
>                     <mailto:klewellen@shellworld.net
>                     <mailto:klewellen@shellworld.net>>>
>
>                                     wrote:
>
>                                     I am not on twitter, I am a paypal
>                                     customer. Wonder why she has no
>                                     contact via the place where she
>                                     makes sure paypal goods and
>                                     services are usable by people of all
>                                     abilities?
>                                     Smiles. Perhaps I can find someone
>                                     active to ask some pointed
>                                     questions of her via social media.
>                                     Thanks,
>                                     Karen
>
>
>                                         On Wed, 26 Apr 2017, Nigel Peck
>                                         wrote:
>
>
>                                         She has a Twitter account at:
>                                         https://twitter.com/cagocon
>
>                                         And is presenting at FluentConf
>                                         in June (according to her Tweets)
>
>                     so
>
>                                         she seems very much real.
>                                         Perhaps try contacting her through
>
>                     Twitter?
>
>
>                                             On 25/04/2017 12:52, Karen
>                                             Lewellen wrote:
>                                             Hi everyone,
>                                             A while back when I first
>                                             started sharing new access
>                                             issues with
>                                             paypal,
>                                             someone suggested I discover
>                                             the person responsible for
>
>                     accessibility
>
>                                             there.
>                                             I have a name, a linked-in
>                                             profile, even a job description.
>                                             However none
>                                             of the at least 25 Paypal
>                                             supervisors with whom i have had
>
>                         discussions
>
>                                             over the past several
>                                             months, know her, or can
>                                             reach her if a
>                                             customer is
>                                             meeting with an
>                                             accessibility issue.
>                                             My latest? The previously
>                                             functional from the keyboard
>                                             button on
>                                             invoice
>                                             forms labeled pay now, is
>                                             coded as harmless. Doing
>                                             nothing when
>                                             using an
>                                             enter key in elinks. a
>                                             browser that is more java
>                                             script friendly
>
>                     then
>
>                                             others like links or
>                                             certainly lynx, all of which
>                                             are distributed
>                                             in Linux
>                                             packages like Ubuntu.
>                                             I will place her information
>                                             below.
>
>                                             https://www.linkedin.com/in/cathy-o-connor-407a56
>                                             <https://www.linkedin.com/in/cathy-o-connor-407a56>
>                                             Cathy O'Connor
>                                             Program Manager,
>                                             Accessibility at PayPal
>
>                                             Program Manager, Accessibility
>                                             PayPal
>                                             November 2014 ~V Present
>                                             )|PayPal
>
>                                             Keeping PayPal products and
>                                             services accessible to
>                                             people of all
>                                             abilities.
>                                             Make sure product managers,
>                                             designers and developers
>                                             understand
>                                             why accessibility is
>                                             important by using
>                                             simulations and assistive
>                                             technology to gain
>                                             first-hand experience of how
>                                             people use
>                                             computers differently in our
>                                             accessibility showcase.
>                                             Provide consulting, training
>                                             and tools to make it as easy as
>                                             possible for teams to
>                                             design, develop and deliver
>                                             products that
>                                             can be used by as many
>                                             people as possible.
>
>                                             Given her job description,
>                                             why is there no way to
>                                             report the
>                                             issues she
>                                             is paid to address? Granted
>                                             the simulations sentence
>                                             concerns me,
>                                             reading
>                                             a bit like pretending to
>                                             experience a disability. I
>                                             find it
>                                             difficult to
>                                             understand how someone could
>                                             secure this job knowing
>                                             noting of...
>                                             www.w3c.org/wai
>                                             <http://www.w3c.org/wai>
>                                             <http://www.w3c.org/wai>
>                                             Anyone know if she is a real
>                                             person?
>                                             Thanks,
>                                             Karen
>
>
>
>
>
>
>
>
>
>
>
>
>
>


-- 
Patrick H. Lauke

www.splintered.co.uk | https://github.com/patrickhlauke
http://flickr.com/photos/redux/ | http://redux.deviantart.com
twitter: @patrick_h_lauke | skype: patrick_h_lauke
Received on Friday, 5 May 2017 21:21:03 UTC

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