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(unknown charset) RE: Cathy O'Connor of paypal?

From: (unknown charset) Karen Lewellen <klewellen@shellworld.net>
Date: Fri, 5 May 2017 20:50:04 -0400 (EDT)
To: (unknown charset) "Thompson, Rachel" <rsthompson2@ua.edu>
cc: (unknown charset) Gordon Potter <gordon.l.potter@gmail.com>, Maraikayar Prem Nawaz <mpnkhan@gmail.com>, Nigel Peck <np.lists@sharphosting.uk>, Thierry Koblentz <thierry.koblentz@gmail.com>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1705052030550.13155@server2.shellworld.net>
yours is a fantastic question.  Speaking for myself, I will illustrate why 
ms. O'Connor part time  work is important.
First, indeed the  goal here is to get paypal to a address accessibility, 
both those  problems that  exist and how such issues are brought to their 
attention in a timely fashion.
Ms O'Connor twitter feed is the only way that has been discovered, 
whatsoever that any member of 
the public can  connect with her.
she has no e-mail address that customer service staff  at paypal can use. 
she  has established no avenue by which paypal members can raise 
accessibility issues  with her directly, or with anyone at all at paypal 
In fact if you call paypal in general and ask them how the company 
addresses inclusion and accessibility, you will be told that no such 
interest  exists.
Further, I have heard from one source that MS. O'Connor does not talk with 
customer service at all.
If I were not a reporter making use of investigative avenues, I wold not know 
who Cathy O'Connor is or what she does at Paypal...at all.
Speaking for myself,  if Ms. O'Connor gave some indication that she 
took her duties at 
Paypal  as seriously as her part-time dance instruction,  I would agree 
that  the second  would not matter.
However, I bet you  that there is a direct way to engage her services in 
Zomba instruction.  that is more than we can say in engaging her attention 
regarding Paypal's accessibility  standards practices or  processes where 
the public is concerned.
In fact, why has she not addressed this thread directly?

Does my reasoning  make sense?
Have a fine weekend as well,

On Fri, 5 May 2017, Thompson, Rachel wrote:

> I have friends and colleagues who are fulltime professionals in all sorts of fields and do things they enjoy on the side, sometimes as part-time jobs. So what? Not sure how her Zumba instructorship is relevant to her role as a project manager in a company that needs to make its products more accessible. Isn’t this discussion about ways to get Paypal to fix its accessibility issues?
> Hope you all have a good weekend,
> Rachel Thompson
> From: Gordon Potter [mailto:gordon.l.potter@gmail.com]
> Sent: Friday, May 05, 2017 4:01 PM
> To: Karen Lewellen <klewellen@shellworld.net>
> Cc: Maraikayar Prem Nawaz <mpnkhan@gmail.com>; Nigel Peck <np.lists@sharphosting.uk>; Thierry Koblentz <thierry.koblentz@gmail.com>; w3c-wai-ig@w3.org
> Subject: Re: Cathy O'Connor of paypal?
> She touts herself as a part-time Zumba instructor right next to being a usability / accessibility engineer for PayPal.  What up with that??  Those don't match very well.
> On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen <klewellen@shellworld.net<mailto:klewellen@shellworld.net>> wrote:
> Who said anything  about voice over?
> In the Ubuntu shell environment, using the only browser paypal allows me to use now, elinks,  <all others present an image verification test>  the button says harmless.  the spacebar takes me to the next page.
> While  it is fine the bugs have been filed, I am deeply concerned how that happened in the first place?
> what is Paypal's *direct* process for customers experiencing disabilities to inform Ms.O'Connor of issues before they become so critical?
> Her Linkedin profile describes her job as insuring paypal goods and services are usable by people with all  abilities...and she does this how without talking to them?
> Karen
> <who has a laundry list of such issues from a w3c standpoint, and notjust of  her own.>
> On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
> Apologies. Yes, Bugs have been filed with respective teams.
> Voiceover speaks it as Button. So for now, could you try activating PayNow
> button with spacebar instead of enter key?
> Sample invoice:
> https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
> On Tue, May 2, 2017 at 9:57 AM, Nigel Peck <np.lists@sharphosting.uk<mailto:np.lists@sharphosting.uk>> wrote:
> The Tweet I was referring to is one earlier in the thread you suggested
> Karen and I get involved in (which I just did). Specifically this one where
> Bill said:
> "Yep. There are people that have been engaged on this a few days back.
> Thanks."
> https://twitter.com/billwscott/status/858072965232996352
> Thanks,
> Nigel
> On 01/05/2017 20:37, Thierry Koblentz wrote:
> I think Nigel is talking about this tweet from her:
> https://twitter.com/cagocon/status/858325552142221312
> I think best would be to reply to her and CC (mention) Bill Scott as I
> did.
> --
> Thierry Koblentz
> Sent with Airmail
> On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net<mailto:klewellen@shellworld.net>
> <mailto:klewellen@shellworld.net<mailto:klewellen@shellworld.net>>) wrote:
> I am not a member of twitter...although I read your answers there.
> I like you hope that is a bot, because not being able to read a
> discussion,
> does not hold water.
> I did not notice Ms O'Connor taking part in that thread either.
> I feel sure this is not the conversation Nigel spoke of where someone
> indicated action?
> Kare
> On Mon, 1 May 2017, Thierry Koblentz wrote:
> Karen, Nigel,
> Did you hear anything from PayPal regarding this Karen?
> I think you should get involved in this thread:
> https://twitter.com/AskPayPal/status/858805209736257536
> --  > Thierry Koblentz
> Sent with Airmail
> On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk<mailto:np.lists@sharphosting.uk>
> <mailto:np.lists@sharphosting.uk<mailto:np.lists@sharphosting.uk>>) wrote:
> Did you hear anything from PayPal regarding this Karen? One of the
> responses on Twitter appears to suggest that they're doing something
> about it, would be good to know if that's the case.
> Nigel
> On 26/04/2017 21:19, Karen Lewellen wrote:
> Oh most certainly, I have spoken to several customer support
> representatives and supervisors.
> The amazing thing is how many tell me that
> 1, they have no one to report accessibility related issues, have never
> heard of ms O'Connor, and that Paypal has no dedicated staff who are
> responsible for access.
> and
> 2, customer service no longer has direct contact with technical
> support
> either, there is an e-mail process but this has no assurance that the
> issue is actually addressed.
> These changes sliding further and further away from inclusion have
> been happening in stages for a couple of years now at least.
> I feel sure there is an entire file full of customer service contacts
> on my Canadian account, more than one on the American side, with a
> laundry list of wacg 2.0 related problems
> Did your kindly listening in sources say otherwise then what I am
> presenting here?
> Kare
> On Thu, 27 Apr 2017, lists@srinivasu.org<mailto:lists@srinivasu.org> <mailto:lists@srinivasu.org<mailto:lists@srinivasu.org>>
> wrote:
> Did you reach out to customer support? Being a former PayPal
> employee,
> my experience is that Customer Support always work with right team
> and
> ensures your concern is addressed in best possible way.
> BCC: some colleagues from PayPal.
> Regards,
> Srinivasu Chakravarthula
> +91-9900810881<tel:%2B91-9900810881>
> Sent on my phone. Excuse typos, if any.
> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net<mailto:klewellen@shellworld.net>
> <mailto:klewellen@shellworld.net<mailto:klewellen@shellworld.net>>>
> wrote:
> I am not on twitter, I am a paypal customer. Wonder why she has no
> contact via the place where she makes sure paypal goods and
> services are usable by people of all abilities?
> Smiles. Perhaps I can find someone active to ask some pointed
> questions of her via social media.
> Thanks,
> Karen
> On Wed, 26 Apr 2017, Nigel Peck wrote:
> She has a Twitter account at:
> https://twitter.com/cagocon
> And is presenting at FluentConf in June (according to her Tweets)
> so
> she seems very much real. Perhaps try contacting her through
> Twitter?
> On 25/04/2017 12:52, Karen Lewellen wrote:
> Hi everyone,
> A while back when I first started sharing new access issues with
> paypal,
> someone suggested I discover the person responsible for
> accessibility
> there.
> I have a name, a linked-in profile, even a job description.
> However none
> of the at least 25 Paypal supervisors with whom i have had
> discussions
> over the past several months, know her, or can reach her if a
> customer is
> meeting with an accessibility issue.
> My latest? The previously functional from the keyboard button on
> invoice
> forms labeled pay now, is coded as harmless. Doing nothing when
> using an
> enter key in elinks. a browser that is more java script friendly
> then
> others like links or certainly lynx, all of which are distributed
> in Linux
> packages like Ubuntu.
> I will place her information below.
> https://www.linkedin.com/in/cathy-o-connor-407a56
> Cathy O'Connor
> Program Manager, Accessibility at PayPal
> Program Manager, Accessibility
> PayPal
> November 2014 ~V Present )|PayPal
> Keeping PayPal products and services accessible to people of all
> abilities.
> Make sure product managers, designers and developers understand
> why accessibility is important by using simulations and assistive
> technology to gain first-hand experience of how people use
> computers differently in our accessibility showcase.
> Provide consulting, training and tools to make it as easy as
> possible for teams to design, develop and deliver products that
> can be used by as many people as possible.
> Given her job description, why is there no way to report the
> issues she
> is paid to address? Granted the simulations sentence concerns me,
> reading
> a bit like pretending to experience a disability. I find it
> difficult to
> understand how someone could secure this job knowing noting of...
> www.w3c.org/wai<http://www.w3c.org/wai> <http://www.w3c.org/wai>
> Anyone know if she is a real person?
> Thanks,
> Karen
Received on Saturday, 6 May 2017 00:50:33 UTC

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