- From: Nigel Peck <np.lists@sharphosting.uk>
- Date: Fri, 5 May 2017 16:19:58 -0500
- To: "Thompson, Rachel" <rsthompson2@ua.edu>, Gordon Potter <gordon.l.potter@gmail.com>, Karen Lewellen <klewellen@shellworld.net>
- Cc: Maraikayar Prem Nawaz <mpnkhan@gmail.com>, Thierry Koblentz <thierry.koblentz@gmail.com>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
+1 On 05/05/2017 16:17, Thompson, Rachel wrote: > I have friends and colleagues who are fulltime professionals in all > sorts of fields and do things they enjoy on the side, sometimes as > part-time jobs. So what? Not sure how her Zumba instructorship is > relevant to her role as a project manager in a company that needs to > make its products more accessible. Isn’t this discussion about ways to > get Paypal to fix its accessibility issues? > > Hope you all have a good weekend, > > Rachel Thompson > > *From:*Gordon Potter [mailto:gordon.l.potter@gmail.com] > *Sent:* Friday, May 05, 2017 4:01 PM > *To:* Karen Lewellen <klewellen@shellworld.net> > *Cc:* Maraikayar Prem Nawaz <mpnkhan@gmail.com>; Nigel Peck > <np.lists@sharphosting.uk>; Thierry Koblentz > <thierry.koblentz@gmail.com>; w3c-wai-ig@w3.org > *Subject:* Re: Cathy O'Connor of paypal? > > She touts herself as a part-time Zumba instructor right next to being a > usability / accessibility engineer for PayPal. What up with that?? > Those don't match very well. > > On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen > <klewellen@shellworld.net <mailto:klewellen@shellworld.net>> wrote: > > Who said anything about voice over? > In the Ubuntu shell environment, using the only browser paypal > allows me to use now, elinks, <all others present an image > verification test> the button says harmless. the spacebar takes me > to the next page. > While it is fine the bugs have been filed, I am deeply concerned > how that happened in the first place? > what is Paypal's *direct* process for customers experiencing > disabilities to inform Ms.O'Connor of issues before they become so > critical? > Her Linkedin profile describes her job as insuring paypal goods and > services are usable by people with all abilities...and she does > this how without talking to them? > Karen > <who has a laundry list of such issues from a w3c standpoint, and > notjust of her own.> > > > > > On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote: > > Apologies. Yes, Bugs have been filed with respective teams. > Voiceover speaks it as Button. So for now, could you try > activating PayNow > button with spacebar instead of enter key? > Sample invoice: > https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2 > > > > On Tue, May 2, 2017 at 9:57 AM, Nigel Peck > <np.lists@sharphosting.uk <mailto:np.lists@sharphosting.uk>> wrote: > > > The Tweet I was referring to is one earlier in the thread > you suggested > Karen and I get involved in (which I just did). Specifically > this one where > Bill said: > > "Yep. There are people that have been engaged on this a few > days back. > Thanks." > > https://twitter.com/billwscott/status/858072965232996352 > > Thanks, > Nigel > > On 01/05/2017 20:37, Thierry Koblentz wrote: > > I think Nigel is talking about this tweet from her: > https://twitter.com/cagocon/status/858325552142221312 > I think best would be to reply to her and CC (mention) > Bill Scott as I > did. > > -- > Thierry Koblentz > Sent with Airmail > > On May 1, 2017 at 18:31:59, Karen Lewellen > (klewellen@shellworld.net <mailto:klewellen@shellworld.net> > <mailto:klewellen@shellworld.net > <mailto:klewellen@shellworld.net>>) wrote: > > I am not a member of twitter...although I read your > answers there. > > I like you hope that is a bot, because not being > able to read a > discussion, > does not hold water. > I did not notice Ms O'Connor taking part in that > thread either. > I feel sure this is not the conversation Nigel spoke > of where someone > indicated action? > Kare > > > On Mon, 1 May 2017, Thierry Koblentz wrote: > > Karen, Nigel, > > Did you hear anything from PayPal regarding > this Karen? > > > I think you should get involved in this thread: > https://twitter.com/AskPayPal/status/858805209736257536 > > -- > Thierry Koblentz > Sent with Airmail > > On May 1, 2017 at 11:06:27, Nigel Peck > (np.lists@sharphosting.uk > <mailto:np.lists@sharphosting.uk> > > <mailto:np.lists@sharphosting.uk > <mailto:np.lists@sharphosting.uk>>) wrote: > > > > Did you hear anything from PayPal regarding this > Karen? One of the > responses on Twitter appears to suggest that > they're doing something > about it, would be good to know if that's the case. > > Nigel > > On 26/04/2017 21:19, Karen Lewellen wrote: > > Oh most certainly, I have spoken to several > customer support > representatives and supervisors. > The amazing thing is how many tell me that > 1, they have no one to report accessibility > related issues, have never > heard of ms O'Connor, and that Paypal has no > dedicated staff who are > responsible for access. > and > 2, customer service no longer has direct > contact with technical > > support > > either, there is an e-mail process but this > has no assurance that the > issue is actually addressed. > These changes sliding further and further > away from inclusion have > been happening in stages for a couple of > years now at least. > I feel sure there is an entire file full of > customer service contacts > on my Canadian account, more than one on the > American side, with a > laundry list of wacg 2.0 related problems > Did your kindly listening in sources say > otherwise then what I am > presenting here? > Kare > > > On Thu, 27 Apr 2017, lists@srinivasu.org > <mailto:lists@srinivasu.org> > <mailto:lists@srinivasu.org > <mailto:lists@srinivasu.org>> > > wrote: > > Did you reach out to customer support? > Being a former PayPal > > employee, > > my experience is that Customer Support > always work with right team > > and > > ensures your concern is addressed in > best possible way. > > BCC: some colleagues from PayPal. > > Regards, > Srinivasu Chakravarthula > +91-9900810881 <tel:%2B91-9900810881> > Sent on my phone. Excuse typos, if any. > > On 27-Apr-2017, at 03:46, Karen > Lewellen <klewellen@shellworld.net > <mailto:klewellen@shellworld.net> > > <mailto:klewellen@shellworld.net > <mailto:klewellen@shellworld.net>>> > > wrote: > > I am not on twitter, I am a paypal > customer. Wonder why she has no > contact via the place where she > makes sure paypal goods and > services are usable by people of all > abilities? > Smiles. Perhaps I can find someone > active to ask some pointed > questions of her via social media. > Thanks, > Karen > > On Wed, 26 Apr 2017, Nigel Peck > wrote: > > > She has a Twitter account at: > https://twitter.com/cagocon > > And is presenting at FluentConf > in June (according to her Tweets) > > so > > she seems very much real. > Perhaps try contacting her through > > Twitter? > > On 25/04/2017 12:52, Karen > Lewellen wrote: > Hi everyone, > A while back when I first > started sharing new access > issues with > paypal, > someone suggested I discover > the person responsible for > > accessibility > > there. > I have a name, a linked-in > profile, even a job description. > However none > of the at least 25 Paypal > supervisors with whom i have had > > discussions > > over the past several > months, know her, or can > reach her if a > customer is > meeting with an > accessibility issue. > My latest? The previously > functional from the keyboard > button on > invoice > forms labeled pay now, is > coded as harmless. Doing > nothing when > using an > enter key in elinks. a > browser that is more java > script friendly > > then > > others like links or > certainly lynx, all of which > are distributed > in Linux > packages like Ubuntu. > I will place her information > below. > > https://www.linkedin.com/in/cathy-o-connor-407a56 > Cathy O'Connor > Program Manager, > Accessibility at PayPal > > Program Manager, Accessibility > PayPal > November 2014 ~V Present > )|PayPal > > Keeping PayPal products and > services accessible to > people of all > abilities. > Make sure product managers, > designers and developers > understand > why accessibility is > important by using > simulations and assistive > technology to gain > first-hand experience of how > people use > computers differently in our > accessibility showcase. > Provide consulting, training > and tools to make it as easy as > possible for teams to > design, develop and deliver > products that > can be used by as many > people as possible. > > Given her job description, > why is there no way to > report the > issues she > is paid to address? Granted > the simulations sentence > concerns me, > reading > a bit like pretending to > experience a disability. I > find it > difficult to > understand how someone could > secure this job knowing > noting of... > www.w3c.org/wai > <http://www.w3c.org/wai> > <http://www.w3c.org/wai> > Anyone know if she is a real > person? > Thanks, > Karen >
Received on Friday, 5 May 2017 21:20:38 UTC