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Re: Cathy O'Connor of paypal?

From: Gordon Potter <gordon.l.potter@gmail.com>
Date: Fri, 5 May 2017 17:01:14 -0400
Message-ID: <CABzN24M27M9D_yUEwa4mf3fs=QsBZBSGnoaodQQFqjMVUriYsg@mail.gmail.com>
To: Karen Lewellen <klewellen@shellworld.net>
Cc: Maraikayar Prem Nawaz <mpnkhan@gmail.com>, Nigel Peck <np.lists@sharphosting.uk>, Thierry Koblentz <thierry.koblentz@gmail.com>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
She touts herself as a part-time Zumba instructor right next to being a
usability / accessibility engineer for PayPal.  What up with that??  Those
don't match very well.

On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen <klewellen@shellworld.net>
wrote:

> Who said anything  about voice over?
> In the Ubuntu shell environment, using the only browser paypal allows me
> to use now, elinks,  <all others present an image verification test>  the
> button says harmless.  the spacebar takes me to the next page.
> While  it is fine the bugs have been filed, I am deeply concerned how that
> happened in the first place?
> what is Paypal's *direct* process for customers experiencing disabilities
> to inform Ms.O'Connor of issues before they become so critical?
> Her Linkedin profile describes her job as insuring paypal goods and
> services are usable by people with all  abilities...and she does this how
> without talking to them?
> Karen
> <who has a laundry list of such issues from a w3c standpoint, and notjust
> of  her own.>
>
>
>
> On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>
> Apologies. Yes, Bugs have been filed with respective teams.
>> Voiceover speaks it as Button. So for now, could you try activating PayNow
>> button with spacebar instead of enter key?
>> Sample invoice:
>> https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>>
>>
>>
>> On Tue, May 2, 2017 at 9:57 AM, Nigel Peck <np.lists@sharphosting.uk>
>> wrote:
>>
>>
>>> The Tweet I was referring to is one earlier in the thread you suggested
>>> Karen and I get involved in (which I just did). Specifically this one
>>> where
>>> Bill said:
>>>
>>> "Yep. There are people that have been engaged on this a few days back.
>>> Thanks."
>>>
>>> https://twitter.com/billwscott/status/858072965232996352
>>>
>>> Thanks,
>>> Nigel
>>>
>>> On 01/05/2017 20:37, Thierry Koblentz wrote:
>>>
>>> I think Nigel is talking about this tweet from her:
>>>> https://twitter.com/cagocon/status/858325552142221312
>>>> I think best would be to reply to her and CC (mention) Bill Scott as I
>>>> did.
>>>>
>>>> --
>>>> Thierry Koblentz
>>>> Sent with Airmail
>>>>
>>>> On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net
>>>> <mailto:klewellen@shellworld.net>) wrote:
>>>>
>>>> I am not a member of twitter...although I read your answers there.
>>>>
>>>>> I like you hope that is a bot, because not being able to read a
>>>>> discussion,
>>>>> does not hold water.
>>>>> I did not notice Ms O'Connor taking part in that thread either.
>>>>> I feel sure this is not the conversation Nigel spoke of where someone
>>>>> indicated action?
>>>>> Kare
>>>>>
>>>>>
>>>>> On Mon, 1 May 2017, Thierry Koblentz wrote:
>>>>>
>>>>> Karen, Nigel,
>>>>>>
>>>>>> Did you hear anything from PayPal regarding this Karen?
>>>>>>>
>>>>>>
>>>>>> I think you should get involved in this thread:
>>>>>> https://twitter.com/AskPayPal/status/858805209736257536
>>>>>>
>>>>>> --  > Thierry Koblentz
>>>>>> Sent with Airmail
>>>>>>
>>>>>> On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk
>>>>>>
>>>>> <mailto:np.lists@sharphosting.uk>) wrote:
>>>>>
>>>>>>
>>>>>>
>>>>>> Did you hear anything from PayPal regarding this Karen? One of the
>>>>>> responses on Twitter appears to suggest that they're doing something
>>>>>> about it, would be good to know if that's the case.
>>>>>>
>>>>>> Nigel
>>>>>>
>>>>>> On 26/04/2017 21:19, Karen Lewellen wrote:
>>>>>>
>>>>>>> Oh most certainly, I have spoken to several customer support
>>>>>>> representatives and supervisors.
>>>>>>> The amazing thing is how many tell me that
>>>>>>> 1, they have no one to report accessibility related issues, have
>>>>>>> never
>>>>>>> heard of ms O'Connor, and that Paypal has no dedicated staff who are
>>>>>>> responsible for access.
>>>>>>> and
>>>>>>> 2, customer service no longer has direct contact with technical
>>>>>>>
>>>>>> support
>>>>>
>>>>>> either, there is an e-mail process but this has no assurance that the
>>>>>>> issue is actually addressed.
>>>>>>> These changes sliding further and further away from inclusion have
>>>>>>> been happening in stages for a couple of years now at least.
>>>>>>> I feel sure there is an entire file full of customer service contacts
>>>>>>> on my Canadian account, more than one on the American side, with a
>>>>>>> laundry list of wacg 2.0 related problems
>>>>>>> Did your kindly listening in sources say otherwise then what I am
>>>>>>> presenting here?
>>>>>>> Kare
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 27 Apr 2017, lists@srinivasu.org <mailto:lists@srinivasu.org
>>>>>>> >
>>>>>>>
>>>>>> wrote:
>>>>>
>>>>>>
>>>>>>> Did you reach out to customer support? Being a former PayPal
>>>>>>>>
>>>>>>> employee,
>>>>>
>>>>>> my experience is that Customer Support always work with right team
>>>>>>>>
>>>>>>> and
>>>>>
>>>>>> ensures your concern is addressed in best possible way.
>>>>>>>>
>>>>>>>> BCC: some colleagues from PayPal.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Srinivasu Chakravarthula
>>>>>>>> +91-9900810881
>>>>>>>> Sent on my phone. Excuse typos, if any.
>>>>>>>>
>>>>>>>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net
>>>>>>>>>
>>>>>>>> <mailto:klewellen@shellworld.net>>
>>>>>
>>>>> wrote:
>>>>>>>>>
>>>>>>>>> I am not on twitter, I am a paypal customer. Wonder why she has no
>>>>>>>>> contact via the place where she makes sure paypal goods and
>>>>>>>>> services are usable by people of all abilities?
>>>>>>>>> Smiles. Perhaps I can find someone active to ask some pointed
>>>>>>>>> questions of her via social media.
>>>>>>>>> Thanks,
>>>>>>>>> Karen
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> She has a Twitter account at:
>>>>>>>>>> https://twitter.com/cagocon
>>>>>>>>>>
>>>>>>>>>> And is presenting at FluentConf in June (according to her Tweets)
>>>>>>>>>>
>>>>>>>>> so
>>>>>
>>>>>> she seems very much real. Perhaps try contacting her through
>>>>>>>>>>
>>>>>>>>> Twitter?
>>>>>
>>>>>>
>>>>>>>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>>>>>>>>>> Hi everyone,
>>>>>>>>>>> A while back when I first started sharing new access issues with
>>>>>>>>>>> paypal,
>>>>>>>>>>> someone suggested I discover the person responsible for
>>>>>>>>>>>
>>>>>>>>>> accessibility
>>>>>
>>>>>> there.
>>>>>>>>>>> I have a name, a linked-in profile, even a job description.
>>>>>>>>>>> However none
>>>>>>>>>>> of the at least 25 Paypal supervisors with whom i have had
>>>>>>>>>>>
>>>>>>>>>> discussions
>>>>>>
>>>>>>> over the past several months, know her, or can reach her if a
>>>>>>>>>>> customer is
>>>>>>>>>>> meeting with an accessibility issue.
>>>>>>>>>>> My latest? The previously functional from the keyboard button on
>>>>>>>>>>> invoice
>>>>>>>>>>> forms labeled pay now, is coded as harmless. Doing nothing when
>>>>>>>>>>> using an
>>>>>>>>>>> enter key in elinks. a browser that is more java script friendly
>>>>>>>>>>>
>>>>>>>>>> then
>>>>>
>>>>>> others like links or certainly lynx, all of which are distributed
>>>>>>>>>>> in Linux
>>>>>>>>>>> packages like Ubuntu.
>>>>>>>>>>> I will place her information below.
>>>>>>>>>>>
>>>>>>>>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>>>>>>>>>> Cathy O'Connor
>>>>>>>>>>> Program Manager, Accessibility at PayPal
>>>>>>>>>>>
>>>>>>>>>>> Program Manager, Accessibility
>>>>>>>>>>> PayPal
>>>>>>>>>>> November 2014 ~V Present )|PayPal
>>>>>>>>>>>
>>>>>>>>>>> Keeping PayPal products and services accessible to people of all
>>>>>>>>>>> abilities.
>>>>>>>>>>> Make sure product managers, designers and developers understand
>>>>>>>>>>> why accessibility is important by using simulations and assistive
>>>>>>>>>>> technology to gain first-hand experience of how people use
>>>>>>>>>>> computers differently in our accessibility showcase.
>>>>>>>>>>> Provide consulting, training and tools to make it as easy as
>>>>>>>>>>> possible for teams to design, develop and deliver products that
>>>>>>>>>>> can be used by as many people as possible.
>>>>>>>>>>>
>>>>>>>>>>> Given her job description, why is there no way to report the
>>>>>>>>>>> issues she
>>>>>>>>>>> is paid to address? Granted the simulations sentence concerns me,
>>>>>>>>>>> reading
>>>>>>>>>>> a bit like pretending to experience a disability. I find it
>>>>>>>>>>> difficult to
>>>>>>>>>>> understand how someone could secure this job knowing noting of...
>>>>>>>>>>> www.w3c.org/wai <http://www.w3c.org/wai>
>>>>>>>>>>> Anyone know if she is a real person?
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Karen
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>
Received on Friday, 5 May 2017 21:02:31 UTC

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