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Re: Cathy O'Connor of paypal?

From: Karen Lewellen <klewellen@shellworld.net>
Date: Tue, 2 May 2017 11:02:15 -0400 (EDT)
To: Nigel Peck <np.lists@sharphosting.uk>
cc: Thierry Koblentz <thierry.koblentz@gmail.com>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1705021054520.11642@server2.shellworld.net>
Nigel,
That is incorrect.
The people, i. e.  the individuals from customer service who simply told 
me that they can do nothing, cannot reach her, and have no ties to 
technical support would be the only people.
Unless  that refers  to  the member here who  wrote with paypal staff  in 
bcc mode.
In any case, no one has engaged directly with me at all.
Granted they might be using the paypal message center..which can only be 
reached if one can effortlessly login in the first place.  Oh and can read 
dynamic code since the messages appear to be blank.
Nigel, since you are present there,  would you be willing to post on my 
behalf?
If so, drop me a private note please?
Your providing  an avenue for me would be deeply appreciated.
Thanks!
Kare


On Mon, 1 May 2017, Nigel Peck wrote:

>
> The Tweet I was referring to is one earlier in the thread you suggested Karen 
> and I get involved in (which I just did). Specifically this one where Bill 
> said:
>
> "Yep. There are people that have been engaged on this a few days back. 
> Thanks."
>
> https://twitter.com/billwscott/status/858072965232996352
>
> Thanks,
> Nigel
>
> On 01/05/2017 20:37, Thierry Koblentz wrote:
>>  I think Nigel is talking about this tweet from her:
>>  https://twitter.com/cagocon/status/858325552142221312
>>  I think best would be to reply to her and CC (mention) Bill Scott as I
>>  did.
>>
>>  --
>>  Thierry Koblentz
>>  Sent with Airmail
>>
>>  On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net
>>  <mailto:klewellen@shellworld.net>) wrote:
>> 
>> >  I am not a member of twitter...although I read your answers there.
>> >  I like you hope that is a bot, because not being able to read a 
>> >  discussion,
>> >  does not hold water.
>> >  I did not notice Ms O'Connor taking part in that thread either.
>> >  I feel sure this is not the conversation Nigel spoke of where someone
>> >  indicated action?
>> >  Kare
>> > 
>> > 
>> >  On Mon, 1 May 2017, Thierry Koblentz wrote:
>> > 
>> > >  Karen, Nigel,
>> > > 
>> > > >  Did you hear anything from PayPal regarding this Karen?
>> > > 
>> > >  I think you should get involved in this thread:
>> > >  https://twitter.com/AskPayPal/status/858805209736257536
>> > > 
>> > >  --  Thierry Koblentz
>> > >  Sent with Airmail
>> > > 
>> > >  On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk 
>> > >  <mailto:np.lists@sharphosting.uk>) wrote:
>> > > 
>> > > 
>> > >  Did you hear anything from PayPal regarding this Karen? One of the
>> > >  responses on Twitter appears to suggest that they're doing something
>> > >  about it, would be good to know if that's the case.
>> > > 
>> > >  Nigel
>> > > 
>> > >  On 26/04/2017 21:19, Karen Lewellen wrote:
>> > > >  Oh most certainly, I have spoken to several customer support
>> > > >  representatives and supervisors.
>> > > >  The amazing thing is how many tell me that
>> > > >  1, they have no one to report accessibility related issues, have 
>> > > >  never
>> > > >  heard of ms O'Connor, and that Paypal has no dedicated staff who are
>> > > >  responsible for access.
>> > > >  and
>> > > >  2, customer service no longer has direct contact with technical 
>> > > >  support
>> > > >  either, there is an e-mail process but this has no assurance that 
>> > > >  the
>> > > >  issue is actually addressed.
>> > > >  These changes sliding further and further away from inclusion have
>> > > >  been happening in stages for a couple of years now at least.
>> > > >  I feel sure there is an entire file full of customer service 
>> > > >  contacts
>> > > >  on my Canadian account, more than one on the American side, with a
>> > > >  laundry list of wacg 2.0 related problems
>> > > >  Did your kindly listening in sources say otherwise then what I am
>> > > >  presenting here?
>> > > >  Kare
>> > > > 
>> > > > 
>> > > >  On Thu, 27 Apr 2017, lists@srinivasu.org 
>> > > >  <mailto:lists@srinivasu.org> wrote:
>> > > > 
>> > > > >  Did you reach out to customer support? Being a former PayPal 
>> > > > >  employee,
>> > > > >  my experience is that Customer Support always work with right team 
>> > > > >  and
>> > > > >  ensures your concern is addressed in best possible way.
>> > > > > 
>> > > > >  BCC: some colleagues from PayPal.
>> > > > > 
>> > > > >  Regards,
>> > > > >  Srinivasu Chakravarthula
>> > > > >  +91-9900810881
>> > > > >  Sent on my phone. Excuse typos, if any.
>> > > > > 
>> > > > > >  On 27-Apr-2017, at 03:46, Karen Lewellen 
>> > > > > >  <klewellen@shellworld.net <mailto:klewellen@shellworld.net>>
>> > > > > >  wrote:
>> > > > > > 
>> > > > > >  I am not on twitter, I am a paypal customer. Wonder why she has 
>> > > > > >  no
>> > > > > >  contact via the place where she makes sure paypal goods and
>> > > > > >  services are usable by people of all abilities?
>> > > > > >  Smiles. Perhaps I can find someone active to ask some pointed
>> > > > > >  questions of her via social media.
>> > > > > >  Thanks,
>> > > > > >  Karen
>> > > > > > 
>> > > > > > 
>> > > > > > >  On Wed, 26 Apr 2017, Nigel Peck wrote:
>> > > > > > > 
>> > > > > > > 
>> > > > > > >  She has a Twitter account at:
>> > > > > > >  https://twitter.com/cagocon
>> > > > > > > 
>> > > > > > >  And is presenting at FluentConf in June (according to her 
>> > > > > > >  Tweets) so
>> > > > > > >  she seems very much real. Perhaps try contacting her through 
>> > > > > > >  Twitter?
>> > > > > > > 
>> > > > > > > >  On 25/04/2017 12:52, Karen Lewellen wrote:
>> > > > > > > >  Hi everyone,
>> > > > > > > >  A while back when I first started sharing new access issues 
>> > > > > > > >  with
>> > > > > > > >  paypal,
>> > > > > > > >  someone suggested I discover the person responsible for 
>> > > > > > > >  accessibility
>> > > > > > > >  there.
>> > > > > > > >  I have a name, a linked-in profile, even a job description.
>> > > > > > > >  However none
>> > > > > > > >  of the at least 25 Paypal supervisors with whom i have had
>> > >  discussions
>> > > > > > > >  over the past several months, know her, or can reach her if 
>> > > > > > > >  a
>> > > > > > > >  customer is
>> > > > > > > >  meeting with an accessibility issue.
>> > > > > > > >  My latest? The previously functional from the keyboard 
>> > > > > > > >  button on
>> > > > > > > >  invoice
>> > > > > > > >  forms labeled pay now, is coded as harmless. Doing nothing 
>> > > > > > > >  when
>> > > > > > > >  using an
>> > > > > > > >  enter key in elinks. a browser that is more java script 
>> > > > > > > >  friendly then
>> > > > > > > >  others like links or certainly lynx, all of which are 
>> > > > > > > >  distributed
>> > > > > > > >  in Linux
>> > > > > > > >  packages like Ubuntu.
>> > > > > > > >  I will place her information below.
>> > > > > > > > 
>> > > > > > > >  https://www.linkedin.com/in/cathy-o-connor-407a56
>> > > > > > > >  Cathy O'Connor
>> > > > > > > >  Program Manager, Accessibility at PayPal
>> > > > > > > > 
>> > > > > > > >  Program Manager, Accessibility
>> > > > > > > >  PayPal
>> > > > > > > >  November 2014 ~V Present )|PayPal
>> > > > > > > > 
>> > > > > > > >  Keeping PayPal products and services accessible to people of 
>> > > > > > > >  all
>> > > > > > > >  abilities.
>> > > > > > > >  Make sure product managers, designers and developers 
>> > > > > > > >  understand
>> > > > > > > >  why accessibility is important by using simulations and 
>> > > > > > > >  assistive
>> > > > > > > >  technology to gain first-hand experience of how people use
>> > > > > > > >  computers differently in our accessibility showcase.
>> > > > > > > >  Provide consulting, training and tools to make it as easy as
>> > > > > > > >  possible for teams to design, develop and deliver products 
>> > > > > > > >  that
>> > > > > > > >  can be used by as many people as possible.
>> > > > > > > > 
>> > > > > > > >  Given her job description, why is there no way to report the
>> > > > > > > >  issues she
>> > > > > > > >  is paid to address? Granted the simulations sentence 
>> > > > > > > >  concerns me,
>> > > > > > > >  reading
>> > > > > > > >  a bit like pretending to experience a disability. I find it
>> > > > > > > >  difficult to
>> > > > > > > >  understand how someone could secure this job knowing noting 
>> > > > > > > >  of...
>> > > > > > > >  www.w3c.org/wai <http://www.w3c.org/wai>
>> > > > > > > >  Anyone know if she is a real person?
>> > > > > > > >  Thanks,
>> > > > > > > >  Karen
>> > > > > > > > 
>> > > > > > > 
>> > > > > > > 
>> > > > > > 
>> > > > > 
>> > > > > 
>> > > > 
>> > > 
>
>
Received on Tuesday, 2 May 2017 15:02:44 UTC

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