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Re: Cathy O'Connor of paypal?

From: Karen Lewellen <klewellen@shellworld.net>
Date: Thu, 27 Apr 2017 10:31:06 -0400 (EDT)
To: "lists@srinivasu.org" <lists@srinivasu.org>
cc: Nigel Peck <np.lists@sharphosting.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1704271025150.12941@server2.shellworld.net>
One more point that I did not address last night.
Once a coding change, i. e. changing the  pay now button on the invoice 
details form from one which functions from the keyboard to one that  is 
identified as Harmless, takes place, there is nothing customer service can 
do to help.
This too was shared often, they have no way to report when such things 
become problems  no connection to tech support etc.
Nor do they have alternative options in place, i. e. completing the 
transaction for the customer.
So I now sit waiting for a solution now no longer to pay a couple of 
regular things because all the doors are closed and no one is minding the 
store.
Kare


On Thu, 27 Apr 2017, lists@srinivasu.org wrote:

> Did you reach out to customer support? Being a former PayPal employee, my experience is that Customer Support always work with right team and ensures your concern is addressed in best possible way.
>
> BCC: some colleagues from PayPal.
>
> Regards,
> Srinivasu Chakravarthula
> +91-9900810881
> Sent on my phone. Excuse typos, if any.
>
>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net> wrote:
>>
>> I am not on twitter, I am a paypal customer.  Wonder why she has no contact via  the place where she   makes sure paypal goods and services are usable by people of all abilities?
>> Smiles.  Perhaps I can find someone active to ask some pointed questions of her via social media.
>> Thanks,
>> Karen
>>
>>
>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>>>
>>>
>>> She has a Twitter account at:
>>> https://twitter.com/cagocon
>>>
>>> And is presenting at FluentConf in June (according to her Tweets) so she seems very much real. Perhaps try contacting her through Twitter?
>>>
>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>>> Hi everyone,
>>>> A while back when I first started sharing new access issues with paypal,
>>>> someone  suggested I discover the person responsible for accessibility
>>>> there.
>>>> I have a name, a linked-in  profile, even a job description.  However none
>>>> of the at least 25 Paypal supervisors with whom i have had discussions
>>>> over the past several months, know her, or can reach her if a customer is
>>>> meeting with an accessibility issue.
>>>> My latest? The previously functional from the keyboard button on invoice
>>>> forms labeled pay now, is coded as harmless.  Doing nothing when using an
>>>> enter key in elinks.  a browser that is more java script friendly then
>>>> others like links or certainly lynx, all of which are distributed in Linux
>>>> packages like Ubuntu.
>>>> I will place her information below.
>>>>
>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>>> Cathy O'Connor
>>>> Program Manager, Accessibility at PayPal
>>>>
>>>> Program Manager, Accessibility
>>>> PayPal
>>>> November 2014 ~V Present )|PayPal
>>>>
>>>> Keeping PayPal products and services accessible to people of all
>>>> abilities.
>>>> Make sure product managers, designers and developers understand
>>>> why accessibility is important by using simulations and assistive
>>>> technology to gain first-hand experience of how people use
>>>> computers differently in our accessibility showcase.
>>>> Provide consulting, training and tools to make it as easy as
>>>> possible for teams to design, develop and deliver products that
>>>> can be used by as many people as possible.
>>>>
>>>> Given her job description,  why is there no way to report the issues she
>>>> is paid to address?  Granted the simulations sentence concerns me, reading
>>>> a bit like pretending to experience a disability.  I find it difficult to
>>>> understand how someone could secure this job knowing noting of...
>>>> www.w3c.org/wai
>>>> Anyone know if she  is a real person?
>>>> Thanks,
>>>> Karen
>>>>
>>>
>>>
>>
>
>
Received on Thursday, 27 April 2017 14:31:36 UTC

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