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Re: Cathy O'Connor of paypal?

From: Maraikayar Prem Nawaz <mpnkhan@gmail.com>
Date: Tue, 2 May 2017 10:24:21 +0530
Message-ID: <CALaH-9+OePzeNc1y6p56teZ448128kck0dwgjOo=WJKeN4g+Ag@mail.gmail.com>
To: Nigel Peck <np.lists@sharphosting.uk>
Cc: Thierry Koblentz <thierry.koblentz@gmail.com>, Karen Lewellen <klewellen@shellworld.net>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Apologies. Yes, Bugs have been filed with respective teams.
Voiceover speaks it as Button. So for now, could you try activating PayNow
button with spacebar instead of enter key?
Sample invoice:
https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2



On Tue, May 2, 2017 at 9:57 AM, Nigel Peck <np.lists@sharphosting.uk> wrote:

>
> The Tweet I was referring to is one earlier in the thread you suggested
> Karen and I get involved in (which I just did). Specifically this one where
> Bill said:
>
> "Yep. There are people that have been engaged on this a few days back.
> Thanks."
>
> https://twitter.com/billwscott/status/858072965232996352
>
> Thanks,
> Nigel
>
> On 01/05/2017 20:37, Thierry Koblentz wrote:
>
>> I think Nigel is talking about this tweet from her:
>> https://twitter.com/cagocon/status/858325552142221312
>> I think best would be to reply to her and CC (mention) Bill Scott as I
>> did.
>>
>> --
>> Thierry Koblentz
>> Sent with Airmail
>>
>> On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net
>> <mailto:klewellen@shellworld.net>) wrote:
>>
>> I am not a member of twitter...although I read your answers there.
>>> I like you hope that is a bot, because not being able to read a
>>> discussion,
>>> does not hold water.
>>> I did not notice Ms O'Connor taking part in that thread either.
>>> I feel sure this is not the conversation Nigel spoke of where someone
>>> indicated action?
>>> Kare
>>>
>>>
>>> On Mon, 1 May 2017, Thierry Koblentz wrote:
>>>
>>> > Karen, Nigel,
>>> >
>>> >> Did you hear anything from PayPal regarding this Karen?
>>> >
>>> > I think you should get involved in this thread:
>>> > https://twitter.com/AskPayPal/status/858805209736257536
>>> >
>>> > --  > Thierry Koblentz
>>> > Sent with Airmail
>>> >
>>> > On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk
>>> <mailto:np.lists@sharphosting.uk>) wrote:
>>> >
>>> >
>>> > Did you hear anything from PayPal regarding this Karen? One of the
>>> > responses on Twitter appears to suggest that they're doing something
>>> > about it, would be good to know if that's the case.
>>> >
>>> > Nigel
>>> >
>>> > On 26/04/2017 21:19, Karen Lewellen wrote:
>>> >> Oh most certainly, I have spoken to several customer support
>>> >> representatives and supervisors.
>>> >> The amazing thing is how many tell me that
>>> >> 1, they have no one to report accessibility related issues, have never
>>> >> heard of ms O'Connor, and that Paypal has no dedicated staff who are
>>> >> responsible for access.
>>> >> and
>>> >> 2, customer service no longer has direct contact with technical
>>> support
>>> >> either, there is an e-mail process but this has no assurance that the
>>> >> issue is actually addressed.
>>> >> These changes sliding further and further away from inclusion have
>>> >> been happening in stages for a couple of years now at least.
>>> >> I feel sure there is an entire file full of customer service contacts
>>> >> on my Canadian account, more than one on the American side, with a
>>> >> laundry list of wacg 2.0 related problems
>>> >> Did your kindly listening in sources say otherwise then what I am
>>> >> presenting here?
>>> >> Kare
>>> >>
>>> >>
>>> >> On Thu, 27 Apr 2017, lists@srinivasu.org <mailto:lists@srinivasu.org>
>>> wrote:
>>> >>
>>> >>> Did you reach out to customer support? Being a former PayPal
>>> employee,
>>> >>> my experience is that Customer Support always work with right team
>>> and
>>> >>> ensures your concern is addressed in best possible way.
>>> >>>
>>> >>> BCC: some colleagues from PayPal.
>>> >>>
>>> >>> Regards,
>>> >>> Srinivasu Chakravarthula
>>> >>> +91-9900810881
>>> >>> Sent on my phone. Excuse typos, if any.
>>> >>>
>>> >>>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net
>>> <mailto:klewellen@shellworld.net>>
>>>
>>> >>>> wrote:
>>> >>>>
>>> >>>> I am not on twitter, I am a paypal customer. Wonder why she has no
>>> >>>> contact via the place where she makes sure paypal goods and
>>> >>>> services are usable by people of all abilities?
>>> >>>> Smiles. Perhaps I can find someone active to ask some pointed
>>> >>>> questions of her via social media.
>>> >>>> Thanks,
>>> >>>> Karen
>>> >>>>
>>> >>>>
>>> >>>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>>> >>>>>
>>> >>>>>
>>> >>>>> She has a Twitter account at:
>>> >>>>> https://twitter.com/cagocon
>>> >>>>>
>>> >>>>> And is presenting at FluentConf in June (according to her Tweets)
>>> so
>>> >>>>> she seems very much real. Perhaps try contacting her through
>>> Twitter?
>>> >>>>>
>>> >>>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>> >>>>>> Hi everyone,
>>> >>>>>> A while back when I first started sharing new access issues with
>>> >>>>>> paypal,
>>> >>>>>> someone suggested I discover the person responsible for
>>> accessibility
>>> >>>>>> there.
>>> >>>>>> I have a name, a linked-in profile, even a job description.
>>> >>>>>> However none
>>> >>>>>> of the at least 25 Paypal supervisors with whom i have had
>>> > discussions
>>> >>>>>> over the past several months, know her, or can reach her if a
>>> >>>>>> customer is
>>> >>>>>> meeting with an accessibility issue.
>>> >>>>>> My latest? The previously functional from the keyboard button on
>>> >>>>>> invoice
>>> >>>>>> forms labeled pay now, is coded as harmless. Doing nothing when
>>> >>>>>> using an
>>> >>>>>> enter key in elinks. a browser that is more java script friendly
>>> then
>>> >>>>>> others like links or certainly lynx, all of which are distributed
>>> >>>>>> in Linux
>>> >>>>>> packages like Ubuntu.
>>> >>>>>> I will place her information below.
>>> >>>>>>
>>> >>>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>> >>>>>> Cathy O'Connor
>>> >>>>>> Program Manager, Accessibility at PayPal
>>> >>>>>>
>>> >>>>>> Program Manager, Accessibility
>>> >>>>>> PayPal
>>> >>>>>> November 2014 ~V Present )|PayPal
>>> >>>>>>
>>> >>>>>> Keeping PayPal products and services accessible to people of all
>>> >>>>>> abilities.
>>> >>>>>> Make sure product managers, designers and developers understand
>>> >>>>>> why accessibility is important by using simulations and assistive
>>> >>>>>> technology to gain first-hand experience of how people use
>>> >>>>>> computers differently in our accessibility showcase.
>>> >>>>>> Provide consulting, training and tools to make it as easy as
>>> >>>>>> possible for teams to design, develop and deliver products that
>>> >>>>>> can be used by as many people as possible.
>>> >>>>>>
>>> >>>>>> Given her job description, why is there no way to report the
>>> >>>>>> issues she
>>> >>>>>> is paid to address? Granted the simulations sentence concerns me,
>>> >>>>>> reading
>>> >>>>>> a bit like pretending to experience a disability. I find it
>>> >>>>>> difficult to
>>> >>>>>> understand how someone could secure this job knowing noting of...
>>> >>>>>> www.w3c.org/wai <http://www.w3c.org/wai>
>>> >>>>>> Anyone know if she is a real person?
>>> >>>>>> Thanks,
>>> >>>>>> Karen
>>> >>>>>>
>>> >>>>>
>>> >>>>>
>>> >>>>
>>> >>>
>>> >>>
>>> >>
>>> >
>>>
>>
>
Received on Tuesday, 2 May 2017 04:55:16 UTC

This archive was generated by hypermail 2.3.1 : Tuesday, 2 May 2017 04:55:17 UTC