- From: Nigel Peck <np.lists@sharphosting.uk>
- Date: Mon, 1 May 2017 23:27:41 -0500
- To: Thierry Koblentz <thierry.koblentz@gmail.com>, Karen Lewellen <klewellen@shellworld.net>
- Cc: "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
The Tweet I was referring to is one earlier in the thread you suggested Karen and I get involved in (which I just did). Specifically this one where Bill said: "Yep. There are people that have been engaged on this a few days back. Thanks." https://twitter.com/billwscott/status/858072965232996352 Thanks, Nigel On 01/05/2017 20:37, Thierry Koblentz wrote: > I think Nigel is talking about this tweet from her: > https://twitter.com/cagocon/status/858325552142221312 > I think best would be to reply to her and CC (mention) Bill Scott as I did. > > -- > Thierry Koblentz > Sent with Airmail > > On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net > <mailto:klewellen@shellworld.net>) wrote: > >> I am not a member of twitter...although I read your answers there. >> I like you hope that is a bot, because not being able to read a >> discussion, >> does not hold water. >> I did not notice Ms O'Connor taking part in that thread either. >> I feel sure this is not the conversation Nigel spoke of where someone >> indicated action? >> Kare >> >> >> On Mon, 1 May 2017, Thierry Koblentz wrote: >> >> > Karen, Nigel, >> > >> >> Did you hear anything from PayPal regarding this Karen? >> > >> > I think you should get involved in this thread: >> > https://twitter.com/AskPayPal/status/858805209736257536 >> > >> > -- >> > Thierry Koblentz >> > Sent with Airmail >> > >> > On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk <mailto:np.lists@sharphosting.uk>) wrote: >> > >> > >> > Did you hear anything from PayPal regarding this Karen? One of the >> > responses on Twitter appears to suggest that they're doing something >> > about it, would be good to know if that's the case. >> > >> > Nigel >> > >> > On 26/04/2017 21:19, Karen Lewellen wrote: >> >> Oh most certainly, I have spoken to several customer support >> >> representatives and supervisors. >> >> The amazing thing is how many tell me that >> >> 1, they have no one to report accessibility related issues, have never >> >> heard of ms O'Connor, and that Paypal has no dedicated staff who are >> >> responsible for access. >> >> and >> >> 2, customer service no longer has direct contact with technical support >> >> either, there is an e-mail process but this has no assurance that the >> >> issue is actually addressed. >> >> These changes sliding further and further away from inclusion have >> >> been happening in stages for a couple of years now at least. >> >> I feel sure there is an entire file full of customer service contacts >> >> on my Canadian account, more than one on the American side, with a >> >> laundry list of wacg 2.0 related problems >> >> Did your kindly listening in sources say otherwise then what I am >> >> presenting here? >> >> Kare >> >> >> >> >> >> On Thu, 27 Apr 2017, lists@srinivasu.org <mailto:lists@srinivasu.org> wrote: >> >> >> >>> Did you reach out to customer support? Being a former PayPal employee, >> >>> my experience is that Customer Support always work with right team and >> >>> ensures your concern is addressed in best possible way. >> >>> >> >>> BCC: some colleagues from PayPal. >> >>> >> >>> Regards, >> >>> Srinivasu Chakravarthula >> >>> +91-9900810881 >> >>> Sent on my phone. Excuse typos, if any. >> >>> >> >>>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net <mailto:klewellen@shellworld.net>> >> >>>> wrote: >> >>>> >> >>>> I am not on twitter, I am a paypal customer. Wonder why she has no >> >>>> contact via the place where she makes sure paypal goods and >> >>>> services are usable by people of all abilities? >> >>>> Smiles. Perhaps I can find someone active to ask some pointed >> >>>> questions of her via social media. >> >>>> Thanks, >> >>>> Karen >> >>>> >> >>>> >> >>>>> On Wed, 26 Apr 2017, Nigel Peck wrote: >> >>>>> >> >>>>> >> >>>>> She has a Twitter account at: >> >>>>> https://twitter.com/cagocon >> >>>>> >> >>>>> And is presenting at FluentConf in June (according to her Tweets) so >> >>>>> she seems very much real. Perhaps try contacting her through Twitter? >> >>>>> >> >>>>>> On 25/04/2017 12:52, Karen Lewellen wrote: >> >>>>>> Hi everyone, >> >>>>>> A while back when I first started sharing new access issues with >> >>>>>> paypal, >> >>>>>> someone suggested I discover the person responsible for accessibility >> >>>>>> there. >> >>>>>> I have a name, a linked-in profile, even a job description. >> >>>>>> However none >> >>>>>> of the at least 25 Paypal supervisors with whom i have had >> > discussions >> >>>>>> over the past several months, know her, or can reach her if a >> >>>>>> customer is >> >>>>>> meeting with an accessibility issue. >> >>>>>> My latest? The previously functional from the keyboard button on >> >>>>>> invoice >> >>>>>> forms labeled pay now, is coded as harmless. Doing nothing when >> >>>>>> using an >> >>>>>> enter key in elinks. a browser that is more java script friendly then >> >>>>>> others like links or certainly lynx, all of which are distributed >> >>>>>> in Linux >> >>>>>> packages like Ubuntu. >> >>>>>> I will place her information below. >> >>>>>> >> >>>>>> https://www.linkedin.com/in/cathy-o-connor-407a56 >> >>>>>> Cathy O'Connor >> >>>>>> Program Manager, Accessibility at PayPal >> >>>>>> >> >>>>>> Program Manager, Accessibility >> >>>>>> PayPal >> >>>>>> November 2014 ~V Present )|PayPal >> >>>>>> >> >>>>>> Keeping PayPal products and services accessible to people of all >> >>>>>> abilities. >> >>>>>> Make sure product managers, designers and developers understand >> >>>>>> why accessibility is important by using simulations and assistive >> >>>>>> technology to gain first-hand experience of how people use >> >>>>>> computers differently in our accessibility showcase. >> >>>>>> Provide consulting, training and tools to make it as easy as >> >>>>>> possible for teams to design, develop and deliver products that >> >>>>>> can be used by as many people as possible. >> >>>>>> >> >>>>>> Given her job description, why is there no way to report the >> >>>>>> issues she >> >>>>>> is paid to address? Granted the simulations sentence concerns me, >> >>>>>> reading >> >>>>>> a bit like pretending to experience a disability. I find it >> >>>>>> difficult to >> >>>>>> understand how someone could secure this job knowing noting of... >> >>>>>> www.w3c.org/wai <http://www.w3c.org/wai> >> >>>>>> Anyone know if she is a real person? >> >>>>>> Thanks, >> >>>>>> Karen >> >>>>>> >> >>>>> >> >>>>> >> >>>> >> >>> >> >>> >> >> >> >
Received on Tuesday, 2 May 2017 04:28:19 UTC