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Re: Cathy O'Connor of paypal?

From: Nigel Peck <np.lists@sharphosting.uk>
Date: Mon, 1 May 2017 23:27:41 -0500
To: Thierry Koblentz <thierry.koblentz@gmail.com>, Karen Lewellen <klewellen@shellworld.net>
Cc: "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <8ba3081c-2d4c-7148-1216-832e413c5bc6@sharphosting.uk>

The Tweet I was referring to is one earlier in the thread you suggested 
Karen and I get involved in (which I just did). Specifically this one 
where Bill said:

"Yep. There are people that have been engaged on this a few days back. 
Thanks."

https://twitter.com/billwscott/status/858072965232996352

Thanks,
Nigel

On 01/05/2017 20:37, Thierry Koblentz wrote:
> I think Nigel is talking about this tweet from her: 
> https://twitter.com/cagocon/status/858325552142221312
> I think best would be to reply to her and CC (mention) Bill Scott as I did.
> 
> -- 
> Thierry Koblentz
> Sent with Airmail
> 
> On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net 
> <mailto:klewellen@shellworld.net>) wrote:
> 
>> I am not a member of twitter...although I read your answers there.
>> I like you hope that is a bot, because not being able to read a 
>> discussion,
>> does not hold water.
>> I did not notice Ms O'Connor taking part in that thread either.
>> I feel sure this is not the conversation Nigel spoke of where someone
>> indicated action?
>> Kare
>>
>>
>> On Mon, 1 May 2017, Thierry Koblentz wrote:
>>
>> > Karen, Nigel,
>> >
>> >> Did you hear anything from PayPal regarding this Karen?
>> >
>> > I think you should get involved in this thread:
>> > https://twitter.com/AskPayPal/status/858805209736257536
>> >
>> > --  
>> > Thierry Koblentz
>> > Sent with Airmail
>> >
>> > On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk <mailto:np.lists@sharphosting.uk>) wrote:
>> >
>> >
>> > Did you hear anything from PayPal regarding this Karen? One of the
>> > responses on Twitter appears to suggest that they're doing something
>> > about it, would be good to know if that's the case.
>> >
>> > Nigel
>> >
>> > On 26/04/2017 21:19, Karen Lewellen wrote:
>> >> Oh most certainly, I have spoken to several customer support
>> >> representatives and supervisors.
>> >> The amazing thing is how many tell me that
>> >> 1, they have no one to report accessibility related issues, have never
>> >> heard of ms O'Connor, and that Paypal has no dedicated staff who are
>> >> responsible for access.
>> >> and
>> >> 2, customer service no longer has direct contact with technical support
>> >> either, there is an e-mail process but this has no assurance that the
>> >> issue is actually addressed.
>> >> These changes sliding further and further away from inclusion have
>> >> been happening in stages for a couple of years now at least.
>> >> I feel sure there is an entire file full of customer service contacts
>> >> on my Canadian account, more than one on the American side, with a
>> >> laundry list of wacg 2.0 related problems
>> >> Did your kindly listening in sources say otherwise then what I am
>> >> presenting here?
>> >> Kare
>> >>
>> >>
>> >> On Thu, 27 Apr 2017, lists@srinivasu.org <mailto:lists@srinivasu.org> wrote:
>> >>
>> >>> Did you reach out to customer support? Being a former PayPal employee,
>> >>> my experience is that Customer Support always work with right team and
>> >>> ensures your concern is addressed in best possible way.
>> >>>
>> >>> BCC: some colleagues from PayPal.
>> >>>
>> >>> Regards,
>> >>> Srinivasu Chakravarthula
>> >>> +91-9900810881
>> >>> Sent on my phone. Excuse typos, if any.
>> >>>
>> >>>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net <mailto:klewellen@shellworld.net>>
>> >>>> wrote:
>> >>>>
>> >>>> I am not on twitter, I am a paypal customer. Wonder why she has no
>> >>>> contact via the place where she makes sure paypal goods and
>> >>>> services are usable by people of all abilities?
>> >>>> Smiles. Perhaps I can find someone active to ask some pointed
>> >>>> questions of her via social media.
>> >>>> Thanks,
>> >>>> Karen
>> >>>>
>> >>>>
>> >>>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>> >>>>>
>> >>>>>
>> >>>>> She has a Twitter account at:
>> >>>>> https://twitter.com/cagocon
>> >>>>>
>> >>>>> And is presenting at FluentConf in June (according to her Tweets) so
>> >>>>> she seems very much real. Perhaps try contacting her through Twitter?
>> >>>>>
>> >>>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>> >>>>>> Hi everyone,
>> >>>>>> A while back when I first started sharing new access issues with
>> >>>>>> paypal,
>> >>>>>> someone suggested I discover the person responsible for accessibility
>> >>>>>> there.
>> >>>>>> I have a name, a linked-in profile, even a job description.
>> >>>>>> However none
>> >>>>>> of the at least 25 Paypal supervisors with whom i have had
>> > discussions
>> >>>>>> over the past several months, know her, or can reach her if a
>> >>>>>> customer is
>> >>>>>> meeting with an accessibility issue.
>> >>>>>> My latest? The previously functional from the keyboard button on
>> >>>>>> invoice
>> >>>>>> forms labeled pay now, is coded as harmless. Doing nothing when
>> >>>>>> using an
>> >>>>>> enter key in elinks. a browser that is more java script friendly then
>> >>>>>> others like links or certainly lynx, all of which are distributed
>> >>>>>> in Linux
>> >>>>>> packages like Ubuntu.
>> >>>>>> I will place her information below.
>> >>>>>>
>> >>>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>> >>>>>> Cathy O'Connor
>> >>>>>> Program Manager, Accessibility at PayPal
>> >>>>>>
>> >>>>>> Program Manager, Accessibility
>> >>>>>> PayPal
>> >>>>>> November 2014 ~V Present )|PayPal
>> >>>>>>
>> >>>>>> Keeping PayPal products and services accessible to people of all
>> >>>>>> abilities.
>> >>>>>> Make sure product managers, designers and developers understand
>> >>>>>> why accessibility is important by using simulations and assistive
>> >>>>>> technology to gain first-hand experience of how people use
>> >>>>>> computers differently in our accessibility showcase.
>> >>>>>> Provide consulting, training and tools to make it as easy as
>> >>>>>> possible for teams to design, develop and deliver products that
>> >>>>>> can be used by as many people as possible.
>> >>>>>>
>> >>>>>> Given her job description, why is there no way to report the
>> >>>>>> issues she
>> >>>>>> is paid to address? Granted the simulations sentence concerns me,
>> >>>>>> reading
>> >>>>>> a bit like pretending to experience a disability. I find it
>> >>>>>> difficult to
>> >>>>>> understand how someone could secure this job knowing noting of...
>> >>>>>> www.w3c.org/wai <http://www.w3c.org/wai>
>> >>>>>> Anyone know if she is a real person?
>> >>>>>> Thanks,
>> >>>>>> Karen
>> >>>>>>
>> >>>>>
>> >>>>>
>> >>>>
>> >>>
>> >>>
>> >>
>> >
Received on Tuesday, 2 May 2017 04:28:19 UTC

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