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Re: Cathy O'Connor of paypal?

From: Thierry Koblentz <thierry.koblentz@gmail.com>
Date: Mon, 1 May 2017 18:37:12 -0700
Message-ID: <CAL-Q1XyKCuV4kNtX_5ex-yEu1ZFsYa85xiFWv6SRHLDj9=+C8Q@mail.gmail.com>
To: Karen Lewellen <klewellen@shellworld.net>
Cc: Nigel Peck <np.lists@sharphosting.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
I think Nigel is talking about this tweet from her:
https://twitter.com/cagocon/status/858325552142221312
I think best would be to reply to her and CC (mention) Bill Scott as I did.

-- 
Thierry Koblentz
Sent with Airmail

On May 1, 2017 at 18:31:59, Karen Lewellen (klewellen@shellworld.net) wrote:

I am not a member of twitter...although I read your answers there.
I like you hope that is a bot, because not being able to read a discussion,
does not hold water.
I did not notice Ms O'Connor taking part in that thread either.
I feel sure this is not the conversation Nigel spoke of where someone
indicated action?
Kare


On Mon, 1 May 2017, Thierry Koblentz wrote:

> Karen, Nigel,
>
>> Did you hear anything from PayPal regarding this Karen?
>
> I think you should get involved in this thread:
> https://twitter.com/AskPayPal/status/858805209736257536
>
> --
> Thierry Koblentz
> Sent with Airmail
>
> On May 1, 2017 at 11:06:27, Nigel Peck (np.lists@sharphosting.uk) wrote:
>
>
> Did you hear anything from PayPal regarding this Karen? One of the
> responses on Twitter appears to suggest that they're doing something
> about it, would be good to know if that's the case.
>
> Nigel
>
> On 26/04/2017 21:19, Karen Lewellen wrote:
>> Oh most certainly, I have spoken to several customer support
>> representatives and supervisors.
>> The amazing thing is how many tell me that
>> 1, they have no one to report accessibility related issues, have never
>> heard of ms O'Connor, and that Paypal has no dedicated staff who are
>> responsible for access.
>> and
>> 2, customer service no longer has direct contact with technical support
>> either, there is an e-mail process but this has no assurance that the
>> issue is actually addressed.
>> These changes sliding further and further away from inclusion have
>> been happening in stages for a couple of years now at least.
>> I feel sure there is an entire file full of customer service contacts
>> on my Canadian account, more than one on the American side, with a
>> laundry list of wacg 2.0 related problems
>> Did your kindly listening in sources say otherwise then what I am
>> presenting here?
>> Kare
>>
>>
>> On Thu, 27 Apr 2017, lists@srinivasu.org wrote:
>>
>>> Did you reach out to customer support? Being a former PayPal employee,
>>> my experience is that Customer Support always work with right team and
>>> ensures your concern is addressed in best possible way.
>>>
>>> BCC: some colleagues from PayPal.
>>>
>>> Regards,
>>> Srinivasu Chakravarthula
>>> +91-9900810881
>>> Sent on my phone. Excuse typos, if any.
>>>
>>>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net>
>>>> wrote:
>>>>
>>>> I am not on twitter, I am a paypal customer. Wonder why she has no
>>>> contact via the place where she makes sure paypal goods and
>>>> services are usable by people of all abilities?
>>>> Smiles. Perhaps I can find someone active to ask some pointed
>>>> questions of her via social media.
>>>> Thanks,
>>>> Karen
>>>>
>>>>
>>>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>>>>>
>>>>>
>>>>> She has a Twitter account at:
>>>>> https://twitter.com/cagocon
>>>>>
>>>>> And is presenting at FluentConf in June (according to her Tweets) so
>>>>> she seems very much real. Perhaps try contacting her through Twitter?
>>>>>
>>>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>>>>> Hi everyone,
>>>>>> A while back when I first started sharing new access issues with
>>>>>> paypal,
>>>>>> someone suggested I discover the person responsible for
accessibility
>>>>>> there.
>>>>>> I have a name, a linked-in profile, even a job description.
>>>>>> However none
>>>>>> of the at least 25 Paypal supervisors with whom i have had
> discussions
>>>>>> over the past several months, know her, or can reach her if a
>>>>>> customer is
>>>>>> meeting with an accessibility issue.
>>>>>> My latest? The previously functional from the keyboard button on
>>>>>> invoice
>>>>>> forms labeled pay now, is coded as harmless. Doing nothing when
>>>>>> using an
>>>>>> enter key in elinks. a browser that is more java script friendly
then
>>>>>> others like links or certainly lynx, all of which are distributed
>>>>>> in Linux
>>>>>> packages like Ubuntu.
>>>>>> I will place her information below.
>>>>>>
>>>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>>>>> Cathy O'Connor
>>>>>> Program Manager, Accessibility at PayPal
>>>>>>
>>>>>> Program Manager, Accessibility
>>>>>> PayPal
>>>>>> November 2014 ~V Present )|PayPal
>>>>>>
>>>>>> Keeping PayPal products and services accessible to people of all
>>>>>> abilities.
>>>>>> Make sure product managers, designers and developers understand
>>>>>> why accessibility is important by using simulations and assistive
>>>>>> technology to gain first-hand experience of how people use
>>>>>> computers differently in our accessibility showcase.
>>>>>> Provide consulting, training and tools to make it as easy as
>>>>>> possible for teams to design, develop and deliver products that
>>>>>> can be used by as many people as possible.
>>>>>>
>>>>>> Given her job description, why is there no way to report the
>>>>>> issues she
>>>>>> is paid to address? Granted the simulations sentence concerns me,
>>>>>> reading
>>>>>> a bit like pretending to experience a disability. I find it
>>>>>> difficult to
>>>>>> understand how someone could secure this job knowing noting of...
>>>>>> www.w3c.org/wai
>>>>>> Anyone know if she is a real person?
>>>>>> Thanks,
>>>>>> Karen
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
Received on Tuesday, 2 May 2017 01:37:46 UTC

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