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Re: Cathy O'Connor of paypal?

From: <lists@srinivasu.org>
Date: Thu, 27 Apr 2017 06:55:54 +0530
Cc: Nigel Peck <np.lists@sharphosting.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-Id: <780233D8-B313-4FC7-A2B8-3A96729BE1F0@srinivasu.org>
To: Karen Lewellen <klewellen@shellworld.net>
Did you reach out to customer support? Being a former PayPal employee, my experience is that Customer Support always work with right team and ensures your concern is addressed in best possible way. 

BCC: some colleagues from PayPal. 

Srinivasu Chakravarthula
Sent on my phone. Excuse typos, if any. 

> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net> wrote:
> I am not on twitter, I am a paypal customer.  Wonder why she has no contact via  the place where she   makes sure paypal goods and services are usable by people of all abilities?
> Smiles.  Perhaps I can find someone active to ask some pointed questions of her via social media.
> Thanks,
> Karen
>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>> She has a Twitter account at:
>> https://twitter.com/cagocon
>> And is presenting at FluentConf in June (according to her Tweets) so she seems very much real. Perhaps try contacting her through Twitter?
>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>> Hi everyone,
>>> A while back when I first started sharing new access issues with paypal,
>>> someone  suggested I discover the person responsible for accessibility
>>> there.
>>> I have a name, a linked-in  profile, even a job description.  However none
>>> of the at least 25 Paypal supervisors with whom i have had discussions
>>> over the past several months, know her, or can reach her if a customer is
>>> meeting with an accessibility issue.
>>> My latest? The previously functional from the keyboard button on invoice
>>> forms labeled pay now, is coded as harmless.  Doing nothing when using an
>>> enter key in elinks.  a browser that is more java script friendly then
>>> others like links or certainly lynx, all of which are distributed in Linux
>>> packages like Ubuntu.
>>> I will place her information below.
>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>> Cathy O'Connor
>>> Program Manager, Accessibility at PayPal
>>> Program Manager, Accessibility
>>> PayPal
>>> November 2014 ~V Present )|PayPal
>>> Keeping PayPal products and services accessible to people of all
>>> abilities.
>>> Make sure product managers, designers and developers understand
>>> why accessibility is important by using simulations and assistive
>>> technology to gain first-hand experience of how people use
>>> computers differently in our accessibility showcase.
>>> Provide consulting, training and tools to make it as easy as
>>> possible for teams to design, develop and deliver products that
>>> can be used by as many people as possible.
>>> Given her job description,  why is there no way to report the issues she
>>> is paid to address?  Granted the simulations sentence concerns me, reading
>>> a bit like pretending to experience a disability.  I find it difficult to
>>> understand how someone could secure this job knowing noting of...
>>> www.w3c.org/wai
>>> Anyone know if she  is a real person?
>>> Thanks,
>>> Karen
Received on Thursday, 27 April 2017 01:26:32 UTC

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