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RE: Library catalogue issue in Australia, Singapore, USA

From: Clarkson, Ann <clarksona@caboolture.qld.gov.au>
Date: Mon, 17 Jul 2006 08:05:00 +1000
Message-ID: <AF5AEA6DCB6FD2449DEFA33BBB29A00102731B4B@CSCMAIL-EVS1.caboolturesc.qld.gov.au>
To: "David Woolley" <david@djwhome.demon.co.uk>, <w3c-wai-ig@w3.org>

>>The problem I think you will have is that the supplier will have spent
so much on "upgrading" their web site to make it bad that they will
either find it cheaper to give your money back or they will try to argue
that it is you that is forcing the change and you should bear all their
resulting costs.<<

You're probably right. However, this software is very expensive, and to
lose us for a single year would cost them a lot more than it would cost
them to fix their templates, so I'm hopeful of getting them to listen.

>>It sounds as though this is not a small detail that can be cheaply
fixed but that you are challenging the whole basis of their design,
which their designers will probably claim is "best" modern practice
(although one can make a good claim that frames ceased to be that half a
decade ago!)  They will probably argue that the old design is poor
because it is not modern.<<

No doubt their designers will put that argument. This is one reason I
came here, to get ammunition for my arguments in favour of their making
the changes to good design.

>>It's probably that neither their other customers nor their management
and marketing people are aware of the implications of accessibility on
web design, so they won't believe that they need to change.<<

I think you're right there, and I am happy to tell them. Their customers
as well if necessary. If they try to fob us off (my manager is fully
supportive of this initiative, having fought to get compliance with the
existing version), I can always get support from the other users. It's a
small market, and I know many of the other users, so if the worst comes
to the worst, I can drum up support.

Thanks to you and others here who have supplied good information for me
to use in my dealings with them.

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Received on Sunday, 16 July 2006 22:05:17 UTC

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