Re: Making the Suits "get it" - Part 2 (was RE: Media - Suit Over Airlines' Web Sites Tests Bounds of ADA)

On Tue, 8 Oct 2002, David Woolley wrote:

> 
> > 1) I'd question the Lynx user base... it may be bigger than you suspect.  At
> > any rate, can your employer afford to deliberately piss off 1% of a billion+
> > potential users?
> 
> That only applies if you are trapped in a mature market.  If you are not
> trapped, you apply the 80:20 rule, which allows you to displease the 20% 
> least profitable customers.

however the folks MOST likely to be using another browser are also the
ones most likely to be experienced internet users, 

Bob
will now be off line for a few days.
> 

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Received on Tuesday, 8 October 2002 18:54:20 UTC