Re: Making the Suits "get it" - Part 2 (was RE: Media - Suit Over Airlines' Web Sites Tests Bounds of ADA)

> 1) I'd question the Lynx user base... it may be bigger than you suspect.  At
> any rate, can your employer afford to deliberately piss off 1% of a billion+
> potential users?

That only applies if you are trapped in a mature market.  If you are not
trapped, you apply the 80:20 rule, which allows you to displease the 20% 
least profitable customers.

Received on Tuesday, 8 October 2002 17:04:17 UTC