Finding Help

Hello Oliver and Gundula,

We are trying to move Finding Help
<https://docs.google.com/document/d/1fX4Iw169OGUny5RTd70S8qAneYy5e0hr7zupE21gPBM/edit#heading=h.c1ri43umkho0>
to CFC and want to work with you to resolve your objections to the SC.

Oliver, we believe we have addressed your point about the balance of the
bullets by moving the examples from all the bullets to the understanding
documents.

Gundula, you objected to including self-help as an option but, as Oliver
and others pointed out in previous conversations and emails, many websites
and preshipped software can not support a human option. The intent of this
SC, which I believe is being met with the current SC text, was to:

1. Ensure some form of help was provided and
2. Ensure it is in a consistent location.


To address your concern that organizations may fall back to the self help
option only as it is easiest, I've added a phrase to the
understanding document that states "*Human help is the recommended option
but* if a human is not available to help, other methods such as a
Frequently Asked Questions page must be provided. "

Do these changes address your concern?

Thank you,

Rachael

-- 
Rachael Montgomery, PhD
Director, Accessible Community
rachael@accessiblecommunity.org

"I will paint this day with laughter;
I will frame this night in song."
 - Og Mandino