ontology for helpdesk government data

Dear friends,

 

At NARAA, a European regional islander public administration located in the
Aegean Sea, we are experimenting with semantic technologies to support the
opening, reuse and integration of helpdesk data originally gathered in
localized and heterogeneous sources (on different islands). The technologies
we are currently use in this experiment is a) the D2RQ open source software
for accessing relational databases as virtual, read-only RDF graphs (as part
of the LOGD cloud) and b) the Fuseki Server for executing federated SPARQL
1.1 queries over multiple sources using ARQ SPARQL to merge data. We also
plan to try-out DERI pipes for Web Data transformations and Mashup.

 

However, what is really missing from us at the moment is a domain ontology
for representing knowledge related to a helpdesk support application (e.g.
OsTicketing app). We plan to use Person and ORG namespaces for describing
basic concepts such as Person and Organizational units, but we need to
improvise definitions (if not available) related to asset management and
helpdesk IT management domains e.g.  'ticket', 'asset', etc. Are you
familiar with any related effort?

 

Thanks in advance,

 

Konstantinos

 

Konstantinos Kotis, PhD
Post Doctoral Research Scientist
Department of Digital Systems, University of Piraeus.
Head of IT Department
Samos Regional Unit, North Aegean Region Admin. Authority.



Samos, Greece
+30 6974822712
 <http://gr.linkedin.com/in/kotis> http://gr.linkedin.com/in/kotis