Re: ontology for helpdesk government data

Dear Kotis,

You may want to look into the Open Services for Lifecycle Collaboration 
(OSLC) specifications, which contains among other things RDF Vocabularies 
for Asset Management and Change Management.

http://open-services.net/bin/view/Main/WebHome 
 http://open-services.net/ns/cm# 
http://open-services.net/ns/asset# 

OSLC-CM has been implemented in Eclipse Mylyn. 
http://www.eclipse.org/mylyn/ 

with kind regards,
Stijn


Stijn Goedertier
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Direct: +32 2 7107385 | Mobile: +32 496 105390 | Fax: +32 2 7107224
Email: stijn.goedertier@pwc.be
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From:   public-egov-ig-request@w3.org
To:     <public-egov-ig@w3.org>
Date:   04/04/2013 20:11
Subject:        ontology for helpdesk government data



Dear friends,
 
At NARAA, a European regional islander public administration located in 
the Aegean Sea, we are experimenting with semantic technologies to support 
the opening, reuse and integration of helpdesk data originally gathered in 
localized and heterogeneous sources (on different islands). The 
technologies we are currently use in this experiment is a) the D2RQ open 
source software for accessing relational databases as virtual, read-only 
RDF graphs (as part of the LOGD cloud) and b) the Fuseki Server for 
executing federated SPARQL 1.1 queries over multiple sources using ARQ 
SPARQL to merge data. We also plan to try-out DERI pipes for Web Data 
transformations and Mashup.
 
However, what is really missing from us at the moment is a domain ontology 
for representing knowledge related to a helpdesk support application (e.g. 
OsTicketing app). We plan to use Person and ORG namespaces for describing 
basic concepts such as Person and Organizational units, but we need to 
improvise definitions (if not available) related to asset management and 
helpdesk IT management domains e.g.  'ticket', 'asset', etc. Are you 
familiar with any related effort?
 
Thanks in advance,
 
Konstantinos
 
Konstantinos Kotis, PhD
Post Doctoral Research Scientist
Department of Digital Systems, University of Piraeus.
Head of IT Department
Samos Regional Unit, North Aegean Region Admin. Authority.

Samos, Greece
+30 6974822712
http://gr.linkedin.com/in/kotis
 


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