Re: ontology for helpdesk government data

I think ADMS would be helpful. However, IMHO archiving and linking trouble tickets is like counting sheep, it helps governments sleep, but does not enable dreams.
--Gannon


________________________________
 From: Kotis Kostas <kotis@aegean.gr>
To: public-egov-ig@w3.org 
Sent: Thursday, April 4, 2013 1:07 PM
Subject: ontology for helpdesk government data
 

Dear friends,
 
At NARAA, a European regional islander public administration located in the Aegean Sea, we are experimenting with semantic technologies to support the opening, reuse and integration of helpdesk data originally gathered in localized and heterogeneous sources (on different islands). The technologies we are currently use in this experiment is a) the D2RQ open source software for accessing relational databases as virtual, read-only RDF graphs (as part of the LOGD cloud) and b) the Fuseki Server for executing federated SPARQL 1.1 queries over multiple sources using ARQ SPARQL to merge data. We also plan to try-out DERI pipes for Web Data transformations and Mashup.
 
However, what is really missing from us at the moment is a domain ontology for representing knowledge related to a helpdesk support application (e.g. OsTicketing app). We plan to use Person and ORG namespaces for describing basic concepts such as Person and Organizational units, but we need to improvise definitions (if not available) related to asset management and helpdesk IT management domains e.g.  'ticket', 'asset', etc. Are you familiar with any related effort?
 
Thanks in advance,
 
Konstantinos
 
Konstantinos Kotis, PhD
Post Doctoral Research Scientist
Department of Digital Systems, University of Piraeus.
Head of IT Department
Samos Regional Unit, North Aegean Region Admin. Authority.


Samos, Greece
+30 6974822712
http://gr.linkedin.com/in/kotis