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Re: NCSA httpd question

From: Beth Frank <efrank@ncsa.uiuc.edu>
Date: Wed, 21 Feb 1996 16:11:46 -0600 (CST)
Message-Id: <9602212211.AA21778@void.ncsa.uiuc.edu>
To: www-talk@w3.org

Another place to you can look for answers is the
newsgroup comp.infosystems.www.servers.unix.

I'm sorry for the delay in getting answers out.
We have 1 part-time student answering the mail
as fast as he can.  The last time we dumped the
mailbox (because it was so backed up that we couldn't
answer all the mail) was around Christmas.  So
if you sent a question before Christmas and it
wasn't answered, it probably won't be.  If you
sent a question in this year, it'll get answered
as soon as possible.  FYI, when the back log is
over 1000 messages, we dump anything over 3 months
old, then over 2 months etc. until we're down
to around 500 messages.  We never dump questions
less than 1 month old and we try to send email
out requesting that anyone whose mail was dumped
who still has a question to resubmit it.  

For those people who don't even get the standard
"we've received your mail" response, your reply-to
address was invalid.  (We get a fair amount of
this mail.)  Make sure you include a valid Email
address in your message.  It takes time and effort
to track down & write answers; when the message
bounces, a limited resource has been wasted.

We are looking for solutions to this problem.
The only way we'll get better customer support is
if we find a way to fund it or charge for it.
On the upside, this summer we will be upgrading 
our cust. support software to the @ATS system
which should improve response times.  I'm sorry
but one of the realities of free software is slow
customer support.

	- Elizabeth Frank

Forwarded message:
> From bearheart@bearnet.com Wed Feb 21 11:28:18 1996
> Message-Id: <>
> Organization: BearHeart Technology Group
> X-Bearmail: Mars
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> X-Sender: billw@
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> Mime-Version: 1.0
> Content-Type: text/plain; charset="us-ascii"
> Date: Wed, 21 Feb 1996 11:29:02 -0600
> To: dnew@fv.com, Beth Frank <efrank@ncsa.uiuc.edu>
> From: BearHeart / Bill Weinman <bearheart@bearnet.com>
> Subject: Re: NCSA httpd question (fwd)
> Cc: www-talk@w3.org
> At 08:31 am 2/21/96 -0800, Darren New spake:
> >On Wed, 21 Feb 1996, Beth Frank wrote:
> >> Questions about NCSA HTTPd can be sent to httpd@ncsa.uiuc.edu.
> >I've sent mail several times to that address asking about licensing your 
> >server as you require for redistribution. All I ever get back is a robot 
> >reply saying "thanks for the mail".
>    I've sent technical questions to that mailbox, with exactly 
> the same response. 
> +--------------------------------------------------------------------------+
> | BearHeart / Bill Weinman | BearHeart@bearnet.com | http://www.bearnet.com/ 
> | Author of The CGI Book -- http://www.bearnet.com/cgibook/ 

		Elizabeth(Beth) Frank
		NCSA Server Development Team
Received on Wednesday, 21 February 1996 17:13:37 UTC

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