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Re: Cathy O'Connor of paypal?

From: Karen Lewellen <klewellen@shellworld.net>
Date: Fri, 5 May 2017 21:59:21 -0400 (EDT)
To: "Patrick H. Lauke" <redux@splintered.co.uk>
cc: Nigel Peck <np.lists@sharphosting.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1705052153240.16038@server2.shellworld.net>
I understand Patrick.
Indeed I started here hoping Ms O'Connor was connected to the efforts 
here, in terms of accessibility because there   are millions of Paypal 
customers, many of whom benefit directly from wacg 2.0. 
I would love to address my a accessibility questions to someone at paypal 
responsible for access  elsewhere...but there  seems not to be a contact.
Ideas?
Karen


On Sat, 6 May 2017, Patrick H. Lauke wrote:

> Karen,
>
> this list is not the right place for this discussion. You have a problem with 
> PayPal, you asked for possible contact details/leads. Fine. The rest of this 
> entire thread is completely irrelevant to the thousands of people subscribed 
> to this list, particularly when you start discussing the merits of what an 
> employee of a company may or may not do in their spare time. Feel free to 
> carry on the discussion off-list,
>
> Could we please get some moderators to pipe up?
>
> P
>
> On 06/05/2017 02:23, Karen Lewellen wrote:
>>  I am sorry Nigel,
>>  My effort is not  to engage in which hunting. Instead My desire remains
>>  to share with those  on this list engaged in insuring companies understand
>>  the importance of  wacg 2.0 that a major company Paypal is ignoring
>>  such practices with a seeming figurehead engaged for the accessibility
>>  role.
>>  I have not found Patrick's post.
>>  Still, as Rachel noted the goal is to discover how paypal  makes its
>>  products and services  accessible.  Ms. O'Connor is the living
>>  personification of Paypal's accessibility commitment.
>>  Personally if she had posted here, I would feel very differently about
>>  both paypal, and herself.
>>  Karen
>> 
>>
>>  On Fri, 5 May 2017, Nigel Peck wrote:
>> 
>> > 
>> >  This is starting to sound more like a witch hunt than an attempt to
>> >  get changes made at PayPal. Her choice of how to spend her time away
>> >  from work is not in any way relevant to this discussion. Please stop
>> >  this, and as Patrick has already suggested, bring this topic to a
>> >  close on this list.
>> > 
>> >  On 05/05/2017 19:29, Karen Lewellen wrote:
>> > >   Please tell me that is a joke?
>> > >   Perhaps this illustrates how seriously she takes her commitment to 
>> > >   her
>> > >   job description at Paypal?
>> > >   Indeed not only do those not mix well,  they do not belong in the
>> > >   same...context?
>> > >   Does Ms. O'Connor have a supervisor?  surely someone staffed her in
>> > >  this
>> > >   position?
>> > >   I prefer to think paypal  is not intentionally  treating this issue
>> > >  with
>> > >   such   an interesting mixed  dictionary.
>> > >   Karen
>> > > 
>> > > 
>> > >   On Fri, 5 May 2017, Gordon Potter wrote:
>> > > 
>> > > >   She touts herself as a part-time Zumba instructor right next to
>> > >  being a
>> > > >   usability / accessibility engineer for PayPal.  What up with
>> > >  that?? >  Those
>> > > >   don't match very well.
>> > > > >   On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen >
>> > >  <klewellen@shellworld.net>
>> > > >   wrote:
>> > > > > >   Who said anything  about voice over?
>> > > > >   In the Ubuntu shell environment, using the only browser paypal
>> > > allows > >   me
>> > > > >   to use now, elinks,  <all others present an image verification
>> > > test> > >   the
>> > > > >   button says harmless.  the spacebar takes me to the next page.
>> > > > >   While  it is fine the bugs have been filed, I am deeply
>> > >  concerned how > >  that
>> > > > >   happened in the first place?
>> > > > >   what is Paypal's *direct* process for customers experiencing >
>> > > >   disabilities
>> > > > >   to inform Ms.O'Connor of issues before they become so critical?
>> > > > >   Her Linkedin profile describes her job as insuring paypal goods 
>> > > > >   and
>> > > > >   services are usable by people with all  abilities...and she does
>> > > this > >   how
>> > > > >   without talking to them?
>> > > > >   Karen
>> > > > >   <who has a laundry list of such issues from a w3c standpoint,
>> > > and > >   notjust
>> > > > >   of  her own.>
>> > > > > > > > > > >   On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>> > > > > > >   Apologies. Yes, Bugs have been filed with respective teams.
>> > > > > >   Voiceover speaks it as Button. So for now, could you try
>> > > activating > > >   PayNow
>> > > > > >   button with spacebar instead of enter key?
>> > > > > >   Sample invoice:
>> > > > > > 
>> > >  https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>> > > > > > > > > > > > > > > > > >   On Tue, May 2, 2017 at 9:57 AM, Nigel
>> > > Peck > > >   <np.lists@sharphosting.uk>
>> > > > > >   wrote:
>> > > > > > > > > > > > >   The Tweet I was referring to is one earlier in
>> > >  the thread you > > > >  suggested
>> > > > > > >   Karen and I get involved in (which I just did). Specifically
>> > > this > > > >   one
>> > > > > > >   where
>> > > > > > >   Bill said:
>> > > > > > > > > > >   "Yep. There are people that have been engaged on
>> > >  this a few days > > > >  back.
>> > > > > > >   Thanks."
>> > > > > > > > > > > 
>> > >  https://twitter.com/billwscott/status/858072965232996352
>> > > > > > > > > > >   Thanks,
>> > > > > > >   Nigel
>> > > > > > > > > > >   On 01/05/2017 20:37, Thierry Koblentz wrote:
>> > > > > > > > > > >   I think Nigel is talking about this tweet from her:
>> > > > > > > >   https://twitter.com/cagocon/status/858325552142221312
>> > > > > > > >   I think best would be to reply to her and CC (mention)
>> > > Bill > > > > >   Scott as I
>> > > > > > > >   did.
>> > > > > > > > > > > > >   -- > > > > >  Thierry Koblentz
>> > > > > > > >   Sent with Airmail
>> > > > > > > > > > > > >   On May 1, 2017 at 18:31:59, Karen Lewellen > > >
>> > > > >   (klewellen@shellworld.net
>> > > > > > > >   <mailto:klewellen@shellworld.net>) wrote:
>> > > > > > > > > > > > >   I am not a member of twitter...although I read
>> > >  your answers > > > > >  there.
>> > > > > > > > > > > > > >   I like you hope that is a bot, because not
>> > >  being able to read > > > > > >  a
>> > > > > > > > >   discussion,
>> > > > > > > > >   does not hold water.
>> > > > > > > > >   I did not notice Ms O'Connor taking part in that thread
>> > > > > > > > >   either.
>> > > > > > > > >   I feel sure this is not the conversation Nigel spoke of
>> > > where > > > > > >   someone
>> > > > > > > > >   indicated action?
>> > > > > > > > >   Kare
>> > > > > > > > > > > > > > > > > > > > >   On Mon, 1 May 2017, Thierry
>> > >  Koblentz wrote:
>> > > > > > > > > > > > > > >   Karen, Nigel,
>> > > > > > > > > > > > > > > > >   Did you hear anything from PayPal
>> > >  regarding this Karen?
>> > > > > > > > > > > > > > > > > > > > > > > > >   I think you should get
>> > >  involved in this thread:
>> > > > > > > > > >   https://twitter.com/AskPayPal/status/858805209736257536
>> > > > > > > > > > > > > > > > >   --  > Thierry Koblentz
>> > > > > > > > > >   Sent with Airmail
>> > > > > > > > > > > > > > > > >   On May 1, 2017 at 11:06:27, Nigel Peck >
>> > > > > > > > >   (np.lists@sharphosting.uk
>> > > > > > > > > > > > > > > >   <mailto:np.lists@sharphosting.uk>) wrote:
>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > >   Did you hear
>> > >  anything from PayPal regarding this Karen? One > > > > > > >  of the
>> > > > > > > > > >   responses on Twitter appears to suggest that they're
>> > > doing > > > > > > >   something
>> > > > > > > > > >   about it, would be good to know if that's the case.
>> > > > > > > > > > > > > > > > >   Nigel
>> > > > > > > > > > > > > > > > >   On 26/04/2017 21:19, Karen Lewellen 
>> > > > > > > > > > > > > > > > >   wrote:
>> > > > > > > > > > > > > > > > > >   Oh most certainly, I have spoken to
>> > >  several customer > > > > > > > >  support
>> > > > > > > > > > >   representatives and supervisors.
>> > > > > > > > > > >   The amazing thing is how many tell me that
>> > > > > > > > > > >   1, they have no one to report accessibility related
>> > > > > > > > > > >   issues, have
>> > > > > > > > > > >   never
>> > > > > > > > > > >   heard of ms O'Connor, and that Paypal has no
>> > > dedicated > > > > > > > >   staff who are
>> > > > > > > > > > >   responsible for access.
>> > > > > > > > > > >   and
>> > > > > > > > > > >   2, customer service no longer has direct contact
>> > > with > > > > > > > >   technical
>> > > > > > > > > > > > > > > > > >   support
>> > > > > > > > > > > > > > > >   either, there is an e-mail process but
>> > >  this has no assurance > > > > > > >  that the
>> > > > > > > > > > >   issue is actually addressed.
>> > > > > > > > > > >   These changes sliding further and further away from
>> > > > > > > > > > >   inclusion have
>> > > > > > > > > > >   been happening in stages for a couple of years now
>> > > at > > > > > > > >   least.
>> > > > > > > > > > >   I feel sure there is an entire file full of customer
>> > > > > > > > > > >   service contacts
>> > > > > > > > > > >   on my Canadian account, more than one on the
>> > > American > > > > > > > >   side, with a
>> > > > > > > > > > >   laundry list of wacg 2.0 related problems
>> > > > > > > > > > >   Did your kindly listening in sources say otherwise
>> > > then > > > > > > > >   what I am
>> > > > > > > > > > >   presenting here?
>> > > > > > > > > > >   Kare
>> > > > > > > > > > > > > > > > > > > > > > > > > > >   On Thu, 27 Apr 2017,
>> > >  lists@srinivasu.org > > > > > > > >  <mailto:lists@srinivasu.org
>> > > > > > > > > > > > > > > > > > > > > > > > > > >   wrote:
>> > > > > > > > > > > > > > > > > > > > > > > >   Did you reach out to
>> > >  customer support? Being a former > > > > > > > >  PayPal
>> > > > > > > > > > > > > > > > > > > >   employee,
>> > > > > > > > > > > > > > > >   my experience is that Customer Support
>> > >  always work with > > > > > > >  right team
>> > > > > > > > > > > > > > > > > > > >   and
>> > > > > > > > > > > > > > > >   ensures your concern is addressed in best
>> > >  possible way.
>> > > > > > > > > > > > > > > > > > > > >   BCC: some colleagues from PayPal.
>> > > > > > > > > > > > > > > > > > > > >   Regards,
>> > > > > > > > > > > >   Srinivasu Chakravarthula
>> > > > > > > > > > > >   +91-9900810881
>> > > > > > > > > > > >   Sent on my phone. Excuse typos, if any.
>> > > > > > > > > > > > > > > > > > > > >   On 27-Apr-2017, at 03:46, Karen
>> > > Lewellen > > > > > > > > >   <klewellen@shellworld.net
>> > > > > > > > > > > > > > > > > > > > > > 
>> > >  <mailto:klewellen@shellworld.net>>
>> > > > > > > > > > > > > > >   wrote:
>> > > > > > > > > > > > > > > > > > > > > > >   I am not on twitter, I am a
>> > >  paypal customer. Wonder > > > > > > > > > >  why she has no
>> > > > > > > > > > > > >   contact via the place where she makes sure
>> > > paypal > > > > > > > > > >   goods and
>> > > > > > > > > > > > >   services are usable by people of all abilities?
>> > > > > > > > > > > > >   Smiles. Perhaps I can find someone active to ask
>> > > some > > > > > > > > > >   pointed
>> > > > > > > > > > > > >   questions of her via social media.
>> > > > > > > > > > > > >   Thanks,
>> > > > > > > > > > > > >   Karen
>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >   On Wed,
>> > >  26 Apr 2017, Nigel Peck wrote:
>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 
>> > >  She has a Twitter account at:
>> > > > > > > > > > > > > >   https://twitter.com/cagocon
>> > > > > > > > > > > > > > > > > > > > > > > > >   And is presenting at
>> > >  FluentConf in June (according > > > > > > > > > > >  to her Tweets)
>> > > > > > > > > > > > > > > > > > > > > > > >   so
>> > > > > > > > > > > > > > > >   she seems very much real. Perhaps try
>> > >  contacting her through
>> > > > > > > > > > > > > > > > > > > > > > > >   Twitter?
>> > > > > > > > > > > > > > > > > > > > > > > > > > >   On 25/04/2017 12:52,
>> > >  Karen Lewellen wrote:
>> > > > > > > > > > > > > > >   Hi everyone,
>> > > > > > > > > > > > > > >   A while back when I first started sharing
>> > > new > > > > > > > > > > > >   access issues with
>> > > > > > > > > > > > > > >   paypal,
>> > > > > > > > > > > > > > >   someone suggested I discover the person > >
>> > > > > > > > > > > > >   responsible for
>> > > > > > > > > > > > > > > > > > > > > > > > > >   accessibility
>> > > > > > > > > > > > > > > >   there.
>> > > > > > > > > > > > > > >   I have a name, a linked-in profile, even a
>> > > job > > > > > > > > > > > >   description.
>> > > > > > > > > > > > > > >   However none
>> > > > > > > > > > > > > > >   of the at least 25 Paypal supervisors with
>> > >  whom i > > > > > > > > > > > >  have had
>> > > > > > > > > > > > > > > > > > > > > > > > > >   discussions
>> > > > > > > > > > > > > > > > > >   over the past several months, know
>> > >  her, or can reach her > > > > > > > >  if a
>> > > > > > > > > > > > > > >   customer is
>> > > > > > > > > > > > > > >   meeting with an accessibility issue.
>> > > > > > > > > > > > > > >   My latest? The previously functional from
>> > > the > > > > > > > > > > > >   keyboard button on
>> > > > > > > > > > > > > > >   invoice
>> > > > > > > > > > > > > > >   forms labeled pay now, is coded as harmless.
>> > > Doing > > > > > > > > > > > >   nothing when
>> > > > > > > > > > > > > > >   using an
>> > > > > > > > > > > > > > >   enter key in elinks. a browser that is more
>> > > java > > > > > > > > > > > >   script friendly
>> > > > > > > > > > > > > > > > > > > > > > > > > >   then
>> > > > > > > > > > > > > > > >   others like links or certainly lynx, all
>> > >  of which are > > > > > > >  distributed
>> > > > > > > > > > > > > > >   in Linux
>> > > > > > > > > > > > > > >   packages like Ubuntu.
>> > > > > > > > > > > > > > >   I will place her information below.
>> > > > > > > > > > > > > > > > > > > > > > > > > > > 
>> > >  https://www.linkedin.com/in/cathy-o-connor-407a56
>> > > > > > > > > > > > > > >   Cathy O'Connor
>> > > > > > > > > > > > > > >   Program Manager, Accessibility at PayPal
>> > > > > > > > > > > > > > > > > > > > > > > > > > >   Program Manager,
>> > >  Accessibility
>> > > > > > > > > > > > > > >   PayPal
>> > > > > > > > > > > > > > >   November 2014 ~V Present )|PayPal
>> > > > > > > > > > > > > > > > > > > > > > > > > > >   Keeping PayPal
>> > >  products and services accessible to > > > > > > > > > > > >  people
>> > >  of all
>> > > > > > > > > > > > > > >   abilities.
>> > > > > > > > > > > > > > >   Make sure product managers, designers and >
>> > > > > > > > > > > > > >   developers understand
>> > > > > > > > > > > > > > >   why accessibility is important by using > >
>> > > > > > > > > > > > >   simulations and assistive
>> > > > > > > > > > > > > > >   technology to gain first-hand experience of
>> > > how > > > > > > > > > > > >   people use
>> > > > > > > > > > > > > > >   computers differently in our accessibility >
>> > > > > > > > > > > > > >   showcase.
>> > > > > > > > > > > > > > >   Provide consulting, training and tools to
>> > >  make it > > > > > > > > > > > >  as easy as
>> > > > > > > > > > > > > > >   possible for teams to design, develop and
>> > > deliver > > > > > > > > > > > >   products that
>> > > > > > > > > > > > > > >   can be used by as many people as possible.
>> > > > > > > > > > > > > > > > > > > > > > > > > > >   Given her job
>> > >  description, why is there no way to > > > > > > > > > > > >  report 
>> > >  the
>> > > > > > > > > > > > > > >   issues she
>> > > > > > > > > > > > > > >   is paid to address? Granted the simulations
>> > > > > > > > > > > > > > >   sentence concerns me,
>> > > > > > > > > > > > > > >   reading
>> > > > > > > > > > > > > > >   a bit like pretending to experience a
>> > >  disability. > > > > > > > > > > > >  I find it
>> > > > > > > > > > > > > > >   difficult to
>> > > > > > > > > > > > > > >   understand how someone could secure this job
>> > > > > > > > > > > > > > >   knowing noting of...
>> > > > > > > > > > > > > > >   www.w3c.org/wai <http://www.w3c.org/wai>
>> > > > > > > > > > > > > > >   Anyone know if she is a real person?
>> > > > > > > > > > > > > > >   Thanks,
>> > > > > > > > > > > > > > >   Karen
>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 
>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 
>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > 
>> > > > > > > > 
>> > > 
>> > 
>> > 
>> 
>
>
> -- 
> Patrick H. Lauke
>
> www.splintered.co.uk | https://github.com/patrickhlauke
> http://flickr.com/photos/redux/ | http://redux.deviantart.com
> twitter: @patrick_h_lauke | skype: patrick_h_lauke
>
>
Received on Saturday, 6 May 2017 01:59:51 UTC

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