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Re: Cathy O'Connor of paypal?

From: Patrick H. Lauke <redux@splintered.co.uk>
Date: Sat, 6 May 2017 02:36:03 +0100
To: Karen Lewellen <klewellen@shellworld.net>, Nigel Peck <np.lists@sharphosting.uk>
Cc: "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <e0358320-66f8-76bc-4b41-89841086797c@splintered.co.uk>
Karen,

this list is not the right place for this discussion. You have a problem 
with PayPal, you asked for possible contact details/leads. Fine. The 
rest of this entire thread is completely irrelevant to the thousands of 
people subscribed to this list, particularly when you start discussing 
the merits of what an employee of a company may or may not do in their 
spare time. Feel free to carry on the discussion off-list,

Could we please get some moderators to pipe up?

P

On 06/05/2017 02:23, Karen Lewellen wrote:
> I am sorry Nigel,
> My effort is not  to engage in which hunting. Instead My desire remains
> to share with those  on this list engaged in insuring companies understand
>  the importance of  wacg 2.0 that a major company Paypal is ignoring
> such practices with a seeming figurehead engaged for the accessibility
> role.
> I have not found Patrick's post.
> Still, as Rachel noted the goal is to discover how paypal  makes its
> products and services  accessible.  Ms. O'Connor is the living
> personification of Paypal's accessibility commitment.
> Personally if she had posted here, I would feel very differently about
> both paypal, and herself.
> Karen
>
>
> On Fri, 5 May 2017, Nigel Peck wrote:
>
>>
>> This is starting to sound more like a witch hunt than an attempt to
>> get changes made at PayPal. Her choice of how to spend her time away
>> from work is not in any way relevant to this discussion. Please stop
>> this, and as Patrick has already suggested, bring this topic to a
>> close on this list.
>>
>> On 05/05/2017 19:29, Karen Lewellen wrote:
>>>  Please tell me that is a joke?
>>>  Perhaps this illustrates how seriously she takes her commitment to  her
>>>  job description at Paypal?
>>>  Indeed not only do those not mix well,  they do not belong in the
>>>  same...context?
>>>  Does Ms. O'Connor have a supervisor?  surely someone staffed her in
>>> this
>>>  position?
>>>  I prefer to think paypal  is not intentionally  treating this issue
>>> with
>>>  such   an interesting mixed  dictionary.
>>>  Karen
>>>
>>>
>>>  On Fri, 5 May 2017, Gordon Potter wrote:
>>>
>>> >  She touts herself as a part-time Zumba instructor right next to
>>> being a
>>> >  usability / accessibility engineer for PayPal.  What up with
>>> that?? >  Those
>>> >  don't match very well.
>>> > >  On Tue, May 2, 2017 at 11:13 AM, Karen Lewellen >
>>> <klewellen@shellworld.net>
>>> >  wrote:
>>> > > >  Who said anything  about voice over?
>>> > >  In the Ubuntu shell environment, using the only browser paypal
>>> allows > >  me
>>> > >  to use now, elinks,  <all others present an image verification
>>> test> > >  the
>>> > >  button says harmless.  the spacebar takes me to the next page.
>>> > >  While  it is fine the bugs have been filed, I am deeply
>>> concerned how > >  that
>>> > >  happened in the first place?
>>> > >  what is Paypal's *direct* process for customers experiencing >
>>> >  disabilities
>>> > >  to inform Ms.O'Connor of issues before they become so critical?
>>> > >  Her Linkedin profile describes her job as insuring paypal goods and
>>> > >  services are usable by people with all  abilities...and she does
>>> this > >  how
>>> > >  without talking to them?
>>> > >  Karen
>>> > >  <who has a laundry list of such issues from a w3c standpoint,
>>> and > >  notjust
>>> > >  of  her own.>
>>> > > > > > > > >  On Tue, 2 May 2017, Maraikayar Prem Nawaz wrote:
>>> > > > >  Apologies. Yes, Bugs have been filed with respective teams.
>>> > > >  Voiceover speaks it as Button. So for now, could you try
>>> activating > > >  PayNow
>>> > > >  button with spacebar instead of enter key?
>>> > > >  Sample invoice:
>>> > > >
>>> https://www.paypal.com/invoice/payerView/details/INV2-FUZ2-K4T7-JJTT-8SU2
>>> > > > > > > > > > > > > > > >  On Tue, May 2, 2017 at 9:57 AM, Nigel
>>> Peck > > >  <np.lists@sharphosting.uk>
>>> > > >  wrote:
>>> > > > > > > > > > >  The Tweet I was referring to is one earlier in
>>> the thread you > > > >  suggested
>>> > > > >  Karen and I get involved in (which I just did). Specifically
>>> this > > > >  one
>>> > > > >  where
>>> > > > >  Bill said:
>>> > > > > > > > >  "Yep. There are people that have been engaged on
>>> this a few days > > > >  back.
>>> > > > >  Thanks."
>>> > > > > > > > >
>>> https://twitter.com/billwscott/status/858072965232996352
>>> > > > > > > > >  Thanks,
>>> > > > >  Nigel
>>> > > > > > > > >  On 01/05/2017 20:37, Thierry Koblentz wrote:
>>> > > > > > > > >  I think Nigel is talking about this tweet from her:
>>> > > > > >  https://twitter.com/cagocon/status/858325552142221312
>>> > > > > >  I think best would be to reply to her and CC (mention)
>>> Bill > > > > >  Scott as I
>>> > > > > >  did.
>>> > > > > > > > > > >  -- > > > > >  Thierry Koblentz
>>> > > > > >  Sent with Airmail
>>> > > > > > > > > > >  On May 1, 2017 at 18:31:59, Karen Lewellen > > >
>>> > >  (klewellen@shellworld.net
>>> > > > > >  <mailto:klewellen@shellworld.net>) wrote:
>>> > > > > > > > > > >  I am not a member of twitter...although I read
>>> your answers > > > > >  there.
>>> > > > > > > > > > > >  I like you hope that is a bot, because not
>>> being able to read > > > > > >  a
>>> > > > > > >  discussion,
>>> > > > > > >  does not hold water.
>>> > > > > > >  I did not notice Ms O'Connor taking part in that thread
>>> > > > > > >  either.
>>> > > > > > >  I feel sure this is not the conversation Nigel spoke of
>>> where > > > > > >  someone
>>> > > > > > >  indicated action?
>>> > > > > > >  Kare
>>> > > > > > > > > > > > > > > > > > >  On Mon, 1 May 2017, Thierry
>>> Koblentz wrote:
>>> > > > > > > > > > > > >  Karen, Nigel,
>>> > > > > > > > > > > > > > >  Did you hear anything from PayPal
>>> regarding this Karen?
>>> > > > > > > > > > > > > > > > > > > > > > >  I think you should get
>>> involved in this thread:
>>> > > > > > > >  https://twitter.com/AskPayPal/status/858805209736257536
>>> > > > > > > > > > > > > > >  --  > Thierry Koblentz
>>> > > > > > > >  Sent with Airmail
>>> > > > > > > > > > > > > > >  On May 1, 2017 at 11:06:27, Nigel Peck >
>>> > > > > > >  (np.lists@sharphosting.uk
>>> > > > > > > > > > > > > >  <mailto:np.lists@sharphosting.uk>) wrote:
>>> > > > > > > > > > > > > > > > > > > > > > > > > > > >  Did you hear
>>> anything from PayPal regarding this Karen? One > > > > > > >  of the
>>> > > > > > > >  responses on Twitter appears to suggest that they're
>>> doing > > > > > > >  something
>>> > > > > > > >  about it, would be good to know if that's the case.
>>> > > > > > > > > > > > > > >  Nigel
>>> > > > > > > > > > > > > > >  On 26/04/2017 21:19, Karen Lewellen wrote:
>>> > > > > > > > > > > > > > > >  Oh most certainly, I have spoken to
>>> several customer > > > > > > > >  support
>>> > > > > > > > >  representatives and supervisors.
>>> > > > > > > > >  The amazing thing is how many tell me that
>>> > > > > > > > >  1, they have no one to report accessibility related
>>> > > > > > > > >  issues, have
>>> > > > > > > > >  never
>>> > > > > > > > >  heard of ms O'Connor, and that Paypal has no
>>> dedicated > > > > > > > >  staff who are
>>> > > > > > > > >  responsible for access.
>>> > > > > > > > >  and
>>> > > > > > > > >  2, customer service no longer has direct contact
>>> with > > > > > > > >  technical
>>> > > > > > > > > > > > > > > >  support
>>> > > > > > > > > > > > > >  either, there is an e-mail process but
>>> this has no assurance > > > > > > >  that the
>>> > > > > > > > >  issue is actually addressed.
>>> > > > > > > > >  These changes sliding further and further away from
>>> > > > > > > > >  inclusion have
>>> > > > > > > > >  been happening in stages for a couple of years now
>>> at > > > > > > > >  least.
>>> > > > > > > > >  I feel sure there is an entire file full of customer
>>> > > > > > > > >  service contacts
>>> > > > > > > > >  on my Canadian account, more than one on the
>>> American > > > > > > > >  side, with a
>>> > > > > > > > >  laundry list of wacg 2.0 related problems
>>> > > > > > > > >  Did your kindly listening in sources say otherwise
>>> then > > > > > > > >  what I am
>>> > > > > > > > >  presenting here?
>>> > > > > > > > >  Kare
>>> > > > > > > > > > > > > > > > > > > > > > > > >  On Thu, 27 Apr 2017,
>>> lists@srinivasu.org > > > > > > > >  <mailto:lists@srinivasu.org
>>> > > > > > > > > > > > > > > > > > > > > > > > >  wrote:
>>> > > > > > > > > > > > > > > > > > > > > >  Did you reach out to
>>> customer support? Being a former > > > > > > > >  PayPal
>>> > > > > > > > > > > > > > > > > >  employee,
>>> > > > > > > > > > > > > >  my experience is that Customer Support
>>> always work with > > > > > > >  right team
>>> > > > > > > > > > > > > > > > > >  and
>>> > > > > > > > > > > > > >  ensures your concern is addressed in best
>>> possible way.
>>> > > > > > > > > > > > > > > > > > >  BCC: some colleagues from PayPal.
>>> > > > > > > > > > > > > > > > > > >  Regards,
>>> > > > > > > > > >  Srinivasu Chakravarthula
>>> > > > > > > > > >  +91-9900810881
>>> > > > > > > > > >  Sent on my phone. Excuse typos, if any.
>>> > > > > > > > > > > > > > > > > > >  On 27-Apr-2017, at 03:46, Karen
>>> Lewellen > > > > > > > > >  <klewellen@shellworld.net
>>> > > > > > > > > > > > > > > > > > > >
>>> <mailto:klewellen@shellworld.net>>
>>> > > > > > > > > > > > >  wrote:
>>> > > > > > > > > > > > > > > > > > > > >  I am not on twitter, I am a
>>> paypal customer. Wonder > > > > > > > > > >  why she has no
>>> > > > > > > > > > >  contact via the place where she makes sure
>>> paypal > > > > > > > > > >  goods and
>>> > > > > > > > > > >  services are usable by people of all abilities?
>>> > > > > > > > > > >  Smiles. Perhaps I can find someone active to ask
>>> some > > > > > > > > > >  pointed
>>> > > > > > > > > > >  questions of her via social media.
>>> > > > > > > > > > >  Thanks,
>>> > > > > > > > > > >  Karen
>>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >  On Wed,
>>> 26 Apr 2017, Nigel Peck wrote:
>>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
>>> She has a Twitter account at:
>>> > > > > > > > > > > >  https://twitter.com/cagocon
>>> > > > > > > > > > > > > > > > > > > > > > >  And is presenting at
>>> FluentConf in June (according > > > > > > > > > > >  to her Tweets)
>>> > > > > > > > > > > > > > > > > > > > > >  so
>>> > > > > > > > > > > > > >  she seems very much real. Perhaps try
>>> contacting her through
>>> > > > > > > > > > > > > > > > > > > > > >  Twitter?
>>> > > > > > > > > > > > > > > > > > > > > > > > >  On 25/04/2017 12:52,
>>> Karen Lewellen wrote:
>>> > > > > > > > > > > > >  Hi everyone,
>>> > > > > > > > > > > > >  A while back when I first started sharing
>>> new > > > > > > > > > > > >  access issues with
>>> > > > > > > > > > > > >  paypal,
>>> > > > > > > > > > > > >  someone suggested I discover the person > >
>>> > > > > > > > > > >  responsible for
>>> > > > > > > > > > > > > > > > > > > > > > > >  accessibility
>>> > > > > > > > > > > > > >  there.
>>> > > > > > > > > > > > >  I have a name, a linked-in profile, even a
>>> job > > > > > > > > > > > >  description.
>>> > > > > > > > > > > > >  However none
>>> > > > > > > > > > > > >  of the at least 25 Paypal supervisors with
>>> whom i > > > > > > > > > > > >  have had
>>> > > > > > > > > > > > > > > > > > > > > > > >  discussions
>>> > > > > > > > > > > > > > > >  over the past several months, know
>>> her, or can reach her > > > > > > > >  if a
>>> > > > > > > > > > > > >  customer is
>>> > > > > > > > > > > > >  meeting with an accessibility issue.
>>> > > > > > > > > > > > >  My latest? The previously functional from
>>> the > > > > > > > > > > > >  keyboard button on
>>> > > > > > > > > > > > >  invoice
>>> > > > > > > > > > > > >  forms labeled pay now, is coded as harmless.
>>> Doing > > > > > > > > > > > >  nothing when
>>> > > > > > > > > > > > >  using an
>>> > > > > > > > > > > > >  enter key in elinks. a browser that is more
>>> java > > > > > > > > > > > >  script friendly
>>> > > > > > > > > > > > > > > > > > > > > > > >  then
>>> > > > > > > > > > > > > >  others like links or certainly lynx, all
>>> of which are > > > > > > >  distributed
>>> > > > > > > > > > > > >  in Linux
>>> > > > > > > > > > > > >  packages like Ubuntu.
>>> > > > > > > > > > > > >  I will place her information below.
>>> > > > > > > > > > > > > > > > > > > > > > > > >
>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>> > > > > > > > > > > > >  Cathy O'Connor
>>> > > > > > > > > > > > >  Program Manager, Accessibility at PayPal
>>> > > > > > > > > > > > > > > > > > > > > > > > >  Program Manager,
>>> Accessibility
>>> > > > > > > > > > > > >  PayPal
>>> > > > > > > > > > > > >  November 2014 ~V Present )|PayPal
>>> > > > > > > > > > > > > > > > > > > > > > > > >  Keeping PayPal
>>> products and services accessible to > > > > > > > > > > > >  people
>>> of all
>>> > > > > > > > > > > > >  abilities.
>>> > > > > > > > > > > > >  Make sure product managers, designers and >
>>> > > > > > > > > > > >  developers understand
>>> > > > > > > > > > > > >  why accessibility is important by using > >
>>> > > > > > > > > > >  simulations and assistive
>>> > > > > > > > > > > > >  technology to gain first-hand experience of
>>> how > > > > > > > > > > > >  people use
>>> > > > > > > > > > > > >  computers differently in our accessibility >
>>> > > > > > > > > > > >  showcase.
>>> > > > > > > > > > > > >  Provide consulting, training and tools to
>>> make it > > > > > > > > > > > >  as easy as
>>> > > > > > > > > > > > >  possible for teams to design, develop and
>>> deliver > > > > > > > > > > > >  products that
>>> > > > > > > > > > > > >  can be used by as many people as possible.
>>> > > > > > > > > > > > > > > > > > > > > > > > >  Given her job
>>> description, why is there no way to > > > > > > > > > > > >  report the
>>> > > > > > > > > > > > >  issues she
>>> > > > > > > > > > > > >  is paid to address? Granted the simulations
>>> > > > > > > > > > > > >  sentence concerns me,
>>> > > > > > > > > > > > >  reading
>>> > > > > > > > > > > > >  a bit like pretending to experience a
>>> disability. > > > > > > > > > > > >  I find it
>>> > > > > > > > > > > > >  difficult to
>>> > > > > > > > > > > > >  understand how someone could secure this job
>>> > > > > > > > > > > > >  knowing noting of...
>>> > > > > > > > > > > > >  www.w3c.org/wai <http://www.w3c.org/wai>
>>> > > > > > > > > > > > >  Anyone know if she is a real person?
>>> > > > > > > > > > > > >  Thanks,
>>> > > > > > > > > > > > >  Karen
>>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
>>> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
>>> > > > > >
>>>
>>
>>
>


-- 
Patrick H. Lauke

www.splintered.co.uk | https://github.com/patrickhlauke
http://flickr.com/photos/redux/ | http://redux.deviantart.com
twitter: @patrick_h_lauke | skype: patrick_h_lauke
Received on Saturday, 6 May 2017 01:36:41 UTC

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