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Re: UK Businesses Reject Accessible Web Sites

From: Ineke van der Maat <inekemaa@xs4all.nl>
Date: Fri, 24 Dec 2004 01:18:49 +0100
Message-ID: <005001c4e94e$246f2080$1d197e50@ineke>
To: "Access Systems" <accessys@smart.net>
Cc: <w3c-wai-ig@w3.org>

Hello Bob,

> ?? is the phone access 24/7 and what do folks with speech problems or
> hearing problems do???  the big question "is it equivalant

it is more worse: how can these people find out what  e.g. the
conditions for delivery are, because these are mostly written in tiny
fonts? i really don't believe that service people  of a firm will take
the time to repeat these some times before the text is clear to the
caller. Or don't simply read the whole text.

In the Netherlands it is still more worse: KLM will only sell flytickets
in the internet starting on the first of January, because so they can
save much money on personal services and staff. And when you don't have
such a e-ticket, you are a real poor person. Extra costs: 30 Euro!!!
Because the website http://www.klm.com/nl_nl/ is not accessible at all,
I sent them a mail with links to the WCAG 1.0 and pages about
information society and accessibility in the EU site.
Today I got a mail from their e-service that they sent my mail to the

But now  my concern is that more companies will follow this example and
disabled people are the financial victim when the site is not accessible
and/or are becoming more dependent on other people.

I think it is now very urgent that all  laws about accessible websites
will also include comercial sites!

In the Netherlands there is not an accessible law at all, so I filled
out an e-alarm  about the KLM and the lacking accesibility law in the
website of the Socialist Party (http://www.sp.nl), a party at the very
left side with 9 of 150 seats in in the Dutch parliament.

Ineke van der Maat
Received on Friday, 24 December 2004 00:09:17 UTC

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