- From: Ineke van der Maat <inekemaa@xs4all.nl>
- Date: Fri, 24 Dec 2004 01:18:49 +0100
- To: "Access Systems" <accessys@smart.net>
- Cc: <w3c-wai-ig@w3.org>
Hello Bob, > ?? is the phone access 24/7 and what do folks with speech problems or > hearing problems do??? the big question "is it equivalant facilitation" it is more worse: how can these people find out what e.g. the conditions for delivery are, because these are mostly written in tiny fonts? i really don't believe that service people of a firm will take the time to repeat these some times before the text is clear to the caller. Or don't simply read the whole text. In the Netherlands it is still more worse: KLM will only sell flytickets in the internet starting on the first of January, because so they can save much money on personal services and staff. And when you don't have such a e-ticket, you are a real poor person. Extra costs: 30 Euro!!! (poooiiinngg) Because the website http://www.klm.com/nl_nl/ is not accessible at all, I sent them a mail with links to the WCAG 1.0 and pages about information society and accessibility in the EU site. Today I got a mail from their e-service that they sent my mail to the sitemaster. But now my concern is that more companies will follow this example and disabled people are the financial victim when the site is not accessible and/or are becoming more dependent on other people. I think it is now very urgent that all laws about accessible websites will also include comercial sites! In the Netherlands there is not an accessible law at all, so I filled out an e-alarm about the KLM and the lacking accesibility law in the website of the Socialist Party (http://www.sp.nl), a party at the very left side with 9 of 150 seats in in the Dutch parliament. Greetings Ineke van der Maat
Received on Friday, 24 December 2004 00:09:17 UTC