Re: Disability statistics

This is true. Harry's real point, I think, was that the cost of this
under-exploited 10% is often extremely small, making the cost/benefit
analysis that is so important to the financial commitment to decision making
a lot clearer. More particularly, it is that the benefit of accessibility to
the bottom line is often simple to get and very good return on investment -
accountants might not know that, but will be interested in it if it can be
backed up.

cheers

Charles

On Sun, 16 Dec 2001, David Woolley wrote:

  > get from the disabled population increase their profit,  can many afford to
  > throw away 10 or more percent of customers?

  The normal rule for a business that is not locked into a saturated market
  is that they can afford to throw away 20%!


-- 
Charles McCathieNevile    http://www.w3.org/People/Charles  phone: +61 409 134 136
W3C Web Accessibility Initiative     http://www.w3.org/WAI    fax: +1 617 258 5999
Location: 21 Mitchell street FOOTSCRAY Vic 3011, Australia
(or W3C INRIA, Route des Lucioles, BP 93, 06902 Sophia Antipolis Cedex, France)

Received on Sunday, 16 December 2001 07:04:49 UTC