Re: How not to get a good reaction from a webmaster

can you supply us with a transcript of your interaction with him?  I do
agree that this seems like it might have come down like a bomb out of
the blue but I also understand and feel the frustration in the original
missive and from a business to customer relationship stand point, the
business side lost.  Were I to get a letter like that, I would provide a
reasonable response.  After all, the goal here should have been to win
back her confidence.  as far as the site and its accessibility or lack
there of is concerned which this topic is, It is no secret especially
given the last site of this nature discussed that accessibility is
important and possible.  This discussion points up once again That those
in ower are deciding what accessibility is and I can tell you, they are
most often quite incorrect but not because they don't understand but
because they feel that it is enough that someone in a certain class of
users can access it, or a certain combination of technologies provide
access to it.

Received on Wednesday, 31 October 2001 07:47:45 UTC