- From: Robert Neff <rneff@bbnow.net>
- Date: Mon, 5 Feb 2001 09:17:06 -0600
- To: "Charles McCathieNevile" <charles@w3.org>, "Hiroshi Kawamura" <hkawa@attglobal.net>
- Cc: <w3c-wai-ig@w3.org>, <daisy@jsrd.or.jp>, "Sonomi Kanamaru" <sonomi@dinf.ne.jp>, "K.Harada" <kharada@dinf.ne.jp>
There is a mail messaging and call center product called eshare. This has an HTML interface option for chat. If the HML were designed properly this would seem to be accessible. Need to consider the tools the call centers are using such as, egain, kana, siebels, clarify. If they can render HTML and I think they can, then they should work for chat - as long as the code is compliant. The beauty here is the contact information is maintained and less agent time is required as well as it can provide integrated cross sale and up sale functionality
Received on Monday, 5 February 2001 10:15:07 UTC