- From: Charles McCathieNevile <charlesn@sunrise.srl.rmit.edu.au>
- Date: Sun, 17 May 1998 13:38:57 +1000 (EST)
- To: Wayne Crotts <wcrotts@arches.uga.edu>
- cc: WAI <w3c-wai-ig@w3.org>
In this imperfect world, I teach HTML to overworked secretaries, executive officers, work experience students (schoolkids who spend a week in an office so their teachers can catch up on trying to teach them, while they learn about 'real workplaces') and other well-known groups of computer experts. There are a couple of areas where they have difficulty: linking pages together - understanding what is a relative and absolute URI relies on a bit of knowledge about the systems they use every day which many of them don't have. And Style sheets - a vast majority of the professional secretaries I teach do not know what a style sheet is or how to use one in MSWord, the standard for most of these people. This knowledge is about getting people trained enough to do their job properly. It is not rocket science - it is understanding how to use the everyday tools of trade. The analogy I draw is not knowing that Car tyres need air in them or they do not work properly. (A friend of mine found that her car was much easier to drive when she learned that little fact and acted on it). The unfortunate reality of this world is that people are buying products they do not understand, often from people who nly half-understand themselves, and expecting other peopoe to live with their decisions. So if the salesman said 'this requires no training', or the agency says 'our staff are fully trained', then they are assumed not to rquire any training. It's not a web issue, it is about sales techniques and business techniques, and there has to come a opint when the anser is 'your practise is so fundamentally flawed that we cannot help you until you fix it' Charles McCathieNevile
Received on Saturday, 16 May 1998 23:59:04 UTC