I really like Andrew's letter. I just have one additional idea. Recently some trouble with a specific site. They did respond positively, but not without a nudge. I complained to my purchasing department at my organization who purchase a lot of the product. They passed the complaint along and we got a quick response. The lesson: if your organization has a purchasing relationship with the company, send your report to the purchasing group. This works sometimes. WayneReceived on Wednesday, 11 November 2009 19:43:49 UTC
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