W3C home > Mailing lists > Public > public-webplatform@w3.org > May 2013

Re: Problem with Wiki / Bug Genie mails (SendGrid)

From: Jonathan Garbee <jonathan.garbee@gmail.com>
Date: Wed, 15 May 2013 16:14:08 -0400
Message-ID: <CANQy2y0-X0xQQ0m+kK8V6TBZgN84hzYLCOyZA-WVuhXd0vK72g@mail.gmail.com>
To: "public-webplatform@w3.org" <public-webplatform@w3.org>
I'd go 1) Yes, 2) No, 3) No. People that unsubscribed probably mean that.
Let's not send them more email for any reason. Plus, I don't think it is
legal (in some countries) once someone un-subscribes to re-contact them and
give them an update on the automatic email settings. So, we should really
err on the side of caution with that one.


On Wed, May 15, 2013 at 3:27 PM, David Kirstein <frozenice@frozenice.de>wrote:

> I didn’t find anything on the SendGrid page itself for re-subscribing (it
> would need to be per SendGrid account and a user generally doesn’t know our
> account). SendGrid also offers some APIs, which I haven’t looked too much
> into, so maybe we could put a page up where users can re-subscribe, but I
> don’t know how complex / feasible that would be. We would also make that
> page known, though that could be done via customizing the unsubscribe
> message in the mail, perhabs.****
>
> ** **
>
> -fro****
>
> ** **
>
> *From:* Julee [mailto:julee@adobe.com]
> *Sent:* Mittwoch, 15. Mai 2013 21:10
> *To:* David Kirstein; public-webplatform@w3.org
> *Subject:* Re: Problem with Wiki / Bug Genie mails (SendGrid)****
>
> ** **
>
> Hi, frozenice!****
>
> ** **
>
> Quick question: is there a way to provide a ui for re-subscribing?****
>
> ** **
>
> If not, then my votes are:****
>
> **1.      **Yes****
>
> **2.       **Yes****
>
> **3.       **No****
>
> ** **
>
> Thanks much for looking into this morass!****
>
> ** **
>
> Regards.****
>
> ** **
>
> Julee****
>
> ----------------------------****
>
> julee@adobe.com****
>
> @adobejulee****
>
> ** **
>
> *From: *David Kirstein <frozenice@frozenice.de>
> *Date: *Wednesday, May 15, 2013 12:02 PM
> *To: *"public-webplatform@w3.org" <public-webplatform@w3.org>
> *Subject: *Problem with Wiki / Bug Genie mails (SendGrid)****
>
> ** **
>
> I’m sending this to the list in case anyone has thoughts on the problem. I
> had a quick chat with Doug (shepazu) about it and we agreed to gather some
> feedback.****
>
>  ****
>
> Currently all our mails, whether generated by the Wiki or Bug Genie or any
> other application, are sent through SendGrid (a cloud email
> infrastructure). All those mails automatically get an “unsubscribe” link
> appended, which, when clicked, will add the user’s mail-address to the
> unsubscribe list of our SendGrid account. Future Web Platform mails to
> addresses on that list won’t be delivered.****
>
>  ****
>
> Now the problem is, every mail contains that link and there is no separate
> list per application, the list is shared for all applications that use our
> SendGrid account. That means once unsubscribed, a user would never get
> another mail from Web Platform.****
>
>  ****
>
> Case in point, out of curiosity I clicked on that unsubscribe link in a
> mail from Bug Genie some time ago and was instantly “unsubscribed” (no
> confirmation button on the page). Today I created an account in our test
> Wiki install, but the confirmation mail didn’t arrive. After wondering why,
> I remembered clicking that link and tried to re-subscribe. I couldn’t find
> a way on the SendGrid page to do that. I had to log into our account and
> manually remove me from the unsubscribe list. After re-sending the
> confirmation mail it arrived instantly.****
>
>  ****
>
> The problems are that a) the unsubscribe occurs instantly without warning
> and b) it’s valid for all our applications. A user might click on that
> unsubscribe link easily and has no chance to re-subscribe, maybe he just
> wanted to unsubscribe from Bug Genie. Some of our mails already do include
> an unsubscribe link or info about unsubscribing on their own (the social
> Wiki profile mails like messages or friend requests), some don’t.****
>
>  ****
>
> So the questions are:****
>
> **1.       **Should we remove the unsubscribe link (there is a setting on
> SendGrid for this)?****
>
> **2.       **There are currently 34 unsubscribed addresses (mostly from
> October and then like 1-3 per month). Should we mail them, telling them we
> made some changes (if 1. = yes) and ask them if they really intended to
> unsubscribe?****
>
> **3.       **We also got some spam reports (people reporting our mails to
> their ISP as spam, they also won’t receive future mails), 3 in October and
> 1 in early November. Also mail them like 2.?****
>
>  ****
>
> My votes are 1. yes, 2. dunno, 3. no. I don’t know how serious others are
> about unsubscribe info. Personally, I like having a link in automatically
> generated mails, but I also know that I can log in to whatever site and
> disable those mails there. Having a link to unsubscribe from all
> applications with no possibility to re-subscribe (or did I just miss it?)
> is rather unfortunate, though.****
>
>  ****
>
> Thoughts, votes?****
>
>  ****
>
>  ****
>
> -fro****
>
>  ****
>
Received on Thursday, 16 May 2013 06:59:46 UTC

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