Re: Community outreach: Surveys & Verbatims

On 5 Mar 2013, at 23:25, Scott Rowe <scottrowe@google.com> wrote:

> Hello everyone,
> 
> First, let's forestall the inevitable argument about the use of "verbatims" as a noun. There. Thanks. :)

My lips are sealed ;-)

> 
> Now, the results of our community outreach efforts over the last two Doc Sprints may be found in the Survey and Verbatims pages. Note that the survey covers only the Berlin Doc Sprint of February 8 & 9. Since we only received two responses to the survey from the San Francisco Doc Sprint on February 23, those results are not evaluated. The verbatim responses (there, I used it properly) are from both Doc Sprints, including the observations gathered in San Francisco.
> 
> I am reluctant to draw broad conclusions based on the data gathered thus far. I'd like to wait until the survey is made generally available (independent of doc sprints and maintained perpetually), to modify the survey to capture the important issues, and I'd like for us to first address the more obvious and easy (low-hanging fruit) issues before we resume surveillance.
> 
> That said, based on these results, many of our initial assumptions have been challenged, and there are some obvious and immediate measures we can take to make contributing to WebPlatform.org easier for our community - the aforementioned low-hanging fruit.
> 
> Navigation
> 
> The lack of visibility into site architecture and options is crippling our ability to find pages, to start working in the wiki, and to participating in the community. We need a first- and second-tier navigation widget. Baring that, consider the alternatives mentioned below.

https://www.w3.org/Bugs/Public/show_bug.cgi?id=20250 I believe Lea had started to think about a solution to this, a little while before Xmas.

We also have https://www.w3.org/Bugs/Public/show_bug.cgi?id=19386 for the main navigation on the homepage.

> 
> Search
> 
> Since the problems with navigation are perceived as being insurmountable at this time, let me humbly suggest that we at least fix our search. We need to remove the duplication of pages in the search results. We should also make WPD:* pages available to the index (at least for the time being, while we are in pre-release mode). I watched a guy nearly loose his temper over our obvious ineptitude in this area.
> 
> Getting Started
> 
> The path from the home page, or any page, to the Getting Started and Editor's Guide pages needs to be clearer. Without a navigation widget, we should consider links in the navigation bar - and remove links that don't work for the time being:
> 
> Docs   Getting Started    Editors Guide    Community Pages    Blog
> 
> I'll even take bold flashing red text (a la 1995) seriously at this point.
> 
> The Getting Started page needs to be reorganized to present tasks based on domain expertise, skills, and roles. We should also remove those tasks that we really don't expect people to perform as they are only cluttering the page.
> 
> * * * * *
> 
> The good news is that just fixing these three things will help immensely, maybe even measurably. In this Friday's teleconference let's talk about how go about it.
> 
> There are dozens of bugs revealed in the Verbatims. Some exist, some we'll have to create. The remaining work on that page is to run through the list and assign a bug to each issue or otherwise deal with it. We can talk about that on Friday, too.
> 
> +Scott
>

Received on Wednesday, 6 March 2013 09:23:16 UTC