W3C home > Mailing lists > Public > public-sws-ig@w3.org > October 2004

RE: ambiguous match and business transaction

From: <sam.watkins@bt.com>
Date: Thu, 14 Oct 2004 12:23:44 +0100
Message-ID: <21DA6754A9238B48B92F39637EF307FD0A27DF7F@i2km41-ukdy.domain1.systemhost.net>
To: <public-sws-ig@w3.org>
If we have "service insurance" as described by Joe, 
"I see you did not receive a response on the above point yet: What this
comes down to is electronic trust, and potentially SLAs (service-level
agreements). For example, Web Service A is provided by a service
provider (that we will call Service Provider A). The service consumer
would need to have an SLA with Service Provider A that makes Service
Provider A responsible for the authenticity and non-harmful nature of
Web Service A. 


What is missing in this is something that I foresee a need for in the
future - and that is some type of insurance policy (call it "service
insurance") by which a service provider can be held liable for damages
by a service that they offer (whether the damages be theft of personal
information as you describe above, or interruption to business
operations if a service is down for longer than the agreed-upon
permissible time, etc.). A service consumer would then be entitled to
some monetary award by filing a claim with the service insurance
provider. This is an incentive for a service provider to ensure the
authenticity, non-harmfulness, and dependability of their services. I
foresee the existence of this new type of insurance provider within the
next 10 years.  


An e-business registry - such as UDDI or ebXML Registry - might also be
involved here. In this case, the service consumer would have an SLA with
the registry provider, who vouches for the authenticity,
non-harmfulness, and dependability of the services within its registry."

However, as with any business transaction, I protect myself by using
trust worthy suppliers so will not require such insurance.  I do not
trust businesses until I have established trust.
As such, I would not insure myself against this loss as an individual.
As a supplier I would aim to only deal with companies I knew and trusted
- and I certainly would not request or pass on credit card details
unless I were using them.  So again I would not buy such insurance.
Anyway, with a credit card, I would expect that any fraud of this kind
would be covered by the credit cards insurance...
Sam J Watkins

Next Generation Web Research, BT
Tel: +44(0) 1473 609636

British Telecommunications plc
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Received on Thursday, 14 October 2004 11:23:16 UTC

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