Re: Enterprise customers and monitoring

These needs and requests for reporting and data trends from customers of
testing tools have, in my experience, always been desired and needed.

That though seems to be a task of the tool makers, and does not necessarily
meet the needs of end users. Other than perhaps identifying where resources
should be shifted to more adequately address conformance gaps in their
organizations.

I am not sure that the AG is the place, as its aim is authors to meet the
needs of end users. Perhaps we could go back and restart the WAI Evaluation
& Repair Tools WG.

On Tue, May 12, 2020, 5:15 PM Jennifer Chadwick <jcha@siteimprove.com>
wrote:

> Thanks, John.
>
>
>
> I’ll chime in from Siteimprove.  The same needs and requests abound.
>
>
>
> Jenn
>
>
>
> [image: Perfect Your Digital Presence]
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>
> *Jennifer Chadwick, CPACC, CUA*
> Lead Accessibility Strategist and Product Expert, North America
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> [image: Siteimprove] <http://www.siteimprove.com/>
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> 110 Yonge Street, Suite 700   |   Toronto, Ontario M5C 1T4
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>
> *From:* John Foliot <john.foliot@deque.com>
> *Sent:* Tuesday, May 12, 2020 5:11 PM
> *To:* Silver TF <public-silver@w3.org>; WCAG <w3c-wai-gl@w3.org>
> *Subject:* Fwd: Enterprise customers and monitoring
>
>
>
> All,
>
>
>
> Someone has privately suggested to me that my current focus on Dashboards
> as part of the scoring discussion is driven by Deque's business needs.
> While I can freely admit that I am indeed watching out for the interests of
> my employer (you don't?), the need for this type of scoring ability is not
> being heard exclusively by Deque.
>
>
>
> In chatting with Karl Groves (Tenon.io) he indicated that his company is
> receiving the same kind of requests/requirements from their enterprise
> clients. Karl has granted me permission to share this email with the group
> as more data and evidence of this need.
>
>
>
> JF
>
>
>
> ---------- Forwarded message ---------
> From: *Karl Groves* <karl@tenon.io>
> Date: Tue, May 12, 2020 at 3:48 PM
> Subject: Enterprise customers and monitoring
>
>
> John,
>
> I'm glad we got to talk today. We don't talk enough and I particularly
> missed seeing you at CSUN.   Hopefully this time next year the
> discussion will be about how fun it was to catch up in person.
>
> One of the things we talked about was reporting and monitoring and
> despite the fact that you work for a competitor, it is absolutely no
> secret that customers *really* want the ability to report on their
> performance.
>
> In fact, Tenon's current dashboard is the result of a customer
> (Microsoft) wanting such data. Shortly after Tenon went into open
> beta, Jeff Petty at Microsoft reached out to us to purchase a SaaS
> plan on Tenon and very specific requests around the types of data he'd
> like to see in a Dashboard.   Because all of those ideas made sense,
> we added them.  Specifically, the dashboard includes
>
>    - Summary
>    - Top Issues
>    - Worst Performing Pages
>    - Issues by Content Type
>    - Issues by WCAG SC
>
>
> Tenon's Dashboard can also be filtered by Start & End date which can
> be changed to get a "Snapshot" from a given period of time.
>
> Among our Enterprise customers, there's one desire that's nearly
>
> universal among them: wanting at-a-glance insights into how they're
> doing. Frankly, I've always personally felt that the testing
> capabilities of the tool is most important, but when it comes to our
> largest purchasers of product, they're focused more on reporting.
>
>
>
> --
> Karl Groves
> @karlgroves
> Phone: +1 443.875.7343
>
> www.tenon.io
> <https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.tenon.io%2F&data=02%7C01%7Cjcha%40siteimprove.com%7Cdd913fdfded346af68a108d7f6b92e7a%7Cad30e5bc301d40dba10a0e8d40abe0f9%7C1%7C0%7C637249147522410660&sdata=k%2FuJsTDzkU4QJan%2FIUk165T71ng0cJLLak9nh3EDf9A%3D&reserved=0>
>
> Book a meeting with me: https://meetings.hubspot.com/karl-groves/meet
> <https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmeetings.hubspot.com%2Fkarl-groves%2Fmeet&data=02%7C01%7Cjcha%40siteimprove.com%7Cdd913fdfded346af68a108d7f6b92e7a%7Cad30e5bc301d40dba10a0e8d40abe0f9%7C1%7C0%7C637249147522420656&sdata=GI%2FKnTrsgt9pKSm%2FKnOyi0W9lfpgJ9nLpp26sE6AOHQ%3D&reserved=0>
>
>
>
>
> --
>
> *John Foliot* | Principal Accessibility Strategist | W3C AC Representative
> Deque Systems - Accessibility for Good
> deque.com
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> "I made this so long because I did not have time to make it shorter." -
> Pascal
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