Re: Enterprise customers and monitoring

Our clients have overwhelmingly voiced the same requests. 

Have a wonderful day!

> On May 12, 2020, at 4:15 PM, Jennifer Chadwick <jcha@siteimprove.com> wrote:
> 
> 
> Thanks, John. 
>  
> I’ll chime in from Siteimprove.  The same needs and requests abound.    
>  
> Jenn
>  
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> Jennifer Chadwick, CPACC, CUA 
> Lead Accessibility Strategist and Product Expert, North America
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> 110 Yonge Street, Suite 700   |   Toronto, Ontario M5C 1T4
> Direct +1 647 952 0364  |  Mobile +1 905 483 9139 |  jcha@siteimprove.com
>  
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> From: John Foliot <john.foliot@deque.com> 
> Sent: Tuesday, May 12, 2020 5:11 PM
> To: Silver TF <public-silver@w3.org>; WCAG <w3c-wai-gl@w3.org>
> Subject: Fwd: Enterprise customers and monitoring
>  
> All,
>  
> Someone has privately suggested to me that my current focus on Dashboards as part of the scoring discussion is driven by Deque's business needs. While I can freely admit that I am indeed watching out for the interests of my employer (you don't?), the need for this type of scoring ability is not being heard exclusively by Deque.
>  
> In chatting with Karl Groves (Tenon.io) he indicated that his company is receiving the same kind of requests/requirements from their enterprise clients. Karl has granted me permission to share this email with the group as more data and evidence of this need.
>  
> JF
>  
> ---------- Forwarded message ---------
> From: Karl Groves <karl@tenon.io>
> Date: Tue, May 12, 2020 at 3:48 PM
> Subject: Enterprise customers and monitoring
> 
> 
> John,
> 
> I'm glad we got to talk today. We don't talk enough and I particularly
> missed seeing you at CSUN.   Hopefully this time next year the
> discussion will be about how fun it was to catch up in person.
> 
> One of the things we talked about was reporting and monitoring and
> despite the fact that you work for a competitor, it is absolutely no
> secret that customers *really* want the ability to report on their
> performance.
> 
> In fact, Tenon's current dashboard is the result of a customer
> (Microsoft) wanting such data. Shortly after Tenon went into open
> beta, Jeff Petty at Microsoft reached out to us to purchase a SaaS
> plan on Tenon and very specific requests around the types of data he'd
> like to see in a Dashboard.   Because all of those ideas made sense,
> we added them.  Specifically, the dashboard includes
> Summary
> Top Issues
> Worst Performing Pages
> Issues by Content Type
> Issues by WCAG SC
> 
> Tenon's Dashboard can also be filtered by Start & End date which can
> be changed to get a "Snapshot" from a given period of time.
> 
> Among our Enterprise customers, there's one desire that's nearly
> universal among them: wanting at-a-glance insights into how they're
> doing. Frankly, I've always personally felt that the testing
> capabilities of the tool is most important, but when it comes to our
> largest purchasers of product, they're focused more on reporting.
> 
> 
> -- 
> Karl Groves
> @karlgroves
> Phone: +1 443.875.7343
> 
> www.tenon.io
> 
> Book a meeting with me: https://meetings.hubspot.com/karl-groves/meet
> 
>  
> --
> John Foliot | Principal Accessibility Strategist | W3C AC Representative
> Deque Systems - Accessibility for Good
> deque.com 
> "I made this so long because I did not have time to make it shorter." - Pascal
>  
>