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Re: Responses to Last Call survey objections

From: Laura Carlson <laura.lee.carlson@gmail.com>
Date: Thu, 26 May 2011 11:52:59 -0500
Message-ID: <BANLkTi=HLun6OCsTSwQ=CE7squFFTvmjkw@mail.gmail.com>
To: Charles McCathieNevile <chaals@opera.com>
Cc: HTML WG <public-html@w3.org>, Maciej Stachowiak <mjs@apple.com>
Hi Chaals,

>> Laura Carlson
>> - Objected that accessibility dependencies are not satisfied. This will
>> be reflected in the status section.
>> - Objected that people with disabilities may have trouble using
>> bugzilla. We will do everything we can to help such folks enter their
>> comments and follow progress. There is a bug recording this concern:
>> <http://www.w3.org/Bugs/Public/show_bug.cgi?id=10525>
> I agree that this is important. If it causes substantive problems, I hope
> people will at least report during the last call that such a problem
> occurred

I hope that they do, but doubt that they will. If a website is
difficult to use or not accessibility, people leave. This has been
known for many years. Leaving is the first line of defense when users
encounter difficulties.

"If the homepage fails to clearly state what a company offers and what
users can do on the site, people leave. If users get lost on a
website, they leave. If a website's information is hard to read or
doesn't answer users' key questions, they leave. Note a pattern here?
There's no such thing as a user reading a website manual or otherwise
spending much time trying to figure out an interface." - Jakob
Nielsen, 2003 [1].

Best Regards,

[1] http://www.useit.com/alertbox/20030825.html
Laura L. Carlson
Received on Thursday, 26 May 2011 16:53:26 UTC

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