RE: [WebTech] Types of Online Government Services - Vocabulary

Chris,

The UK Local Government Services List and the FEA business reference
model (links here [1]) are indeed two efforts you should definitely
consider before drafting a new list of services. 

Regards,

Vassilios 

 

 

[1] http://en.wikipedia.org/wiki/Business_reference_model

 

________________________________

From: public-egov-ig-request@w3.org
[mailto:public-egov-ig-request@w3.org] On Behalf Of Mike Thacker
Sent: 22 February 2010 11:17
To: chris-beer@grapevine.net.au
Cc: public-egov-ig@w3.org
Subject: Re: [WebTech] Types of Online Government Services - Vocabulary

 

Hello Chris

 

I'm afraid I've not followed discussions in depth so apologies in
advance if my comments are naive .

 

Do we have a definition of "service"?

 

In UK local government, we have controlled lists at:
http://www.esd.org.uk/standards/ That includes the Local Government
Services List which can be browsed at:
http://www.esd.org.uk/standards/lgsl/viewer/

 

The model is being upgraded and replaced by a richer set of lists
expressed in SKOS format with relationships between them.  You can see
that from the pages at: http://doc.esd.org.uk/

 

Your list contains a mixture of what we would consider to be
interaction/transaction types and 'functions', ie broad service areas.
That may well be adequate for your purposes.

 

I hope this helps.

 

Mike

 

 

 

 

On Mon, Feb 22, 2010 at 00:36, <chris-beer@grapevine.net.au> wrote:

Hello all

In keeping with the "Delivery of Government Services" part of the
project,
the following is a potential list of online (or offline) services
delivered by the Public Sector. I've derived it from the AGLS Service
Vocabulary Scheme developed by the National Archives of Australia - link
below.

I'd like people to pull it apart, discuss it, comment on it and add to
it
based on their own experiences and jurisdictions.

This will also be up for discussion as an agenda item for the Project
initial call on the 4th of March. Hopefully at that point it will be a
simple matter of acceptance by the group about groupings/categories for
services to give us areas to focus on. Some groupings will probably be
obvious (eg: e-commerce/transations) but some might not be.

The list here contains the values only, without scope. You can view the
full scheme here: http://www.agls.gov.au/documents/agls-service/

The NAA is welcoming suggestions and feedback on this vocabulary - there
may be some opportunity for some outreach out of this discussion :)

The basic list is as follows:
--------------------------

* Applications (general applications/requests)
* Benefits and entitlements
* Bills, rates and levies
* Bonds
* Bookings and Reservations
* Business Advisory
* Certificates
* Claims
* Communications forums (eg: chat services, listservs)
* Complaints and appeals
* Data exchange
* Enquiries
* Enrolments
* Financial (general e-commerce)
* Grants
* Infringements and fines
* Legal advisory
* Licences and permits
* Lodgements (formal statements or submissions to court, tribunal,
inquiry
etc)
* Orders and Purchases
* Refunds
* Registrations
* Renewals
* Subscription
* Technical
* Tenders
* Testing
* Training
* Transactions
--------------------------------

I look forward to the responses, comments and thoughts!

Cheers

Chris Beer
Co-ordinator - WebTech Project
http://www.w3.org/2007/eGov/IG/wiki/WebTech