- From: Mike Thacker <mike.thacker@esd.org.uk>
- Date: Mon, 22 Feb 2010 09:17:06 +0000
- To: chris-beer@grapevine.net.au
- Cc: public-egov-ig@w3.org
- Message-ID: <6b32244e1002220117t106b3ff3oeeb0a728be9fd13c@mail.gmail.com>
Hello Chris I'm afraid I've not followed discussions in depth so apologies in advance if my comments are naive . Do we have a definition of "service"? In UK local government, we have controlled lists at: http://www.esd.org.uk/standards/ That includes the Local Government Services List which can be browsed at: http://www.esd.org.uk/standards/lgsl/viewer/ The model is being upgraded and replaced by a richer set of lists expressed in SKOS format with relationships between them. You can see that from the pages at: http://doc.esd.org.uk/ Your list contains a mixture of what we would consider to be interaction/transaction types and 'functions', ie broad service areas. That may well be adequate for your purposes. I hope this helps. Mike On Mon, Feb 22, 2010 at 00:36, <chris-beer@grapevine.net.au> wrote: > Hello all > > In keeping with the "Delivery of Government Services" part of the project, > the following is a potential list of online (or offline) services > delivered by the Public Sector. I've derived it from the AGLS Service > Vocabulary Scheme developed by the National Archives of Australia - link > below. > > I'd like people to pull it apart, discuss it, comment on it and add to it > based on their own experiences and jurisdictions. > > This will also be up for discussion as an agenda item for the Project > initial call on the 4th of March. Hopefully at that point it will be a > simple matter of acceptance by the group about groupings/categories for > services to give us areas to focus on. Some groupings will probably be > obvious (eg: e-commerce/transations) but some might not be. > > The list here contains the values only, without scope. You can view the > full scheme here: http://www.agls.gov.au/documents/agls-service/ > > The NAA is welcoming suggestions and feedback on this vocabulary - there > may be some opportunity for some outreach out of this discussion :) > > The basic list is as follows: > -------------------------- > > * Applications (general applications/requests) > * Benefits and entitlements > * Bills, rates and levies > * Bonds > * Bookings and Reservations > * Business Advisory > * Certificates > * Claims > * Communications forums (eg: chat services, listservs) > * Complaints and appeals > * Data exchange > * Enquiries > * Enrolments > * Financial (general e-commerce) > * Grants > * Infringements and fines > * Legal advisory > * Licences and permits > * Lodgements (formal statements or submissions to court, tribunal, inquiry > etc) > * Orders and Purchases > * Refunds > * Registrations > * Renewals > * Subscription > * Technical > * Tenders > * Testing > * Training > * Transactions > -------------------------------- > > I look forward to the responses, comments and thoughts! > > Cheers > > Chris Beer > Co-ordinator - WebTech Project > http://www.w3.org/2007/eGov/IG/wiki/WebTech > > >
Received on Monday, 22 February 2010 09:18:01 UTC