changes to mental health user needs

Hi folks



Can we change theuser needs for the mental health section from:



User Story: Safety

As a user with sensitivities that can be triggered by content (eg content that is busy, confusing, depressing, loud noise), I need content that I can cope with so that I can be successful.

This also includes the following user needs:

I need to avoid triggers


I need to feel safe. I need to feel safe and secure when using a website, especially if providing information or communicating with others.


I need to avoid and recover from mental fatigue



to the following new version:



 Cognitive Stress

As a user with sensitivities that can be affected by content (eg content that is busy, confusing, depressing, loud noise), I need content that I can cope with so that I can be successful.

This also includes the following user needs:

I need simple consistent content


I need to avoid and recover from mental fatigue


I need to sometimes avoid types of content, such as social media, distractions, noises  or triggers


I need to make less mistakes and errors


I need to know I am safe and secure when using a website, especially if providing information or communicating with others.



This would add more about the risks of too much social media or repeated stressful contnet. Also it focuses a bit on the user being safe, rather then just feeling safe when they are not!





We will need to add to distractions  pattern for "I need to sometimes avoid types of content, such as social media, distractions, noises  or triggers"



Also I dont think this belongs under "help and support.  where should it sit?



All the best

Lisa Seeman

http://il.linkedin.com/in/lisaseeman/, https://twitter.com/SeemanLisa

Received on Thursday, 2 April 2020 09:34:47 UTC