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Re: User stories and user tests for the 3rd objective

From: Steve Lee <stevelee@w3.org>
Date: Mon, 24 Jun 2019 16:17:31 +0100
To: "James A." <A.James@soton.ac.uk>, "lisa.seeman@zoho.com" <lisa.seeman@zoho.com>
Cc: EA Draffan <ead@ecs.soton.ac.uk>, public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>
Message-ID: <2519cc55-1a5e-27aa-6b8d-ca7ea996c6fb@w3.org>
+1

On 24/06/2019 13:29, James A. wrote:
> Hi Lisa
> 
> I do feel that there will be push back if we publish a document saying 
> that there should be user testing with people with all cognitive 
> disabilities as the list would be endless. Therefore I was recommending 
> we change it to “a range of cognitive disabilities “. But if others feel 
> that it is ok then defer to to the group opinion.
> 
> Best wishes
> 
> Abi
> 
> Sent from my iPhone
> 
> On 24 Jun 2019, at 08:21, lisa.seeman <lisa.seeman@zoho.com 
> <mailto:lisa.seeman@zoho.com>> wrote:
> 
>> Hi Abi
>>
>> Do you have any objection to using what I wrote for the current iteration?
>>
>> We aggee that it could be better for the next time.
>>
>> All the best
>>
>> Lisa Seeman
>>
>> LinkedIn 
>> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fil.linkedin.com%2Fin%2Flisaseeman%2F&data=01%7C01%7CA.James%40soton.ac.uk%7Ca910b28434974f8cb84108d6f87489b7%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=4WjYkbt5juxB1trHA31sjdZ0m9vpetspHrBSpKj9e7g%3D&reserved=0>, 
>> Twitter 
>> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSeemanLisa&data=01%7C01%7CA.James%40soton.ac.uk%7Ca910b28434974f8cb84108d6f87489b7%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=C06ERNU2bPpkLpu2yr5%2B2TQrJx4tEpCPsOG8SDDWP%2Fs%3D&reserved=0>
>>
>>
>>
>>
>> ---- On Sun, 23 Jun 2019 20:36:48 +0300 *James A. <A.James@soton.ac.uk 
>> <mailto:A.James@soton.ac.uk>>* wrote ----
>>
>>     Hi Lisa
>>
>>
>>     I agree these are good but have a couple of comments. From a
>>     practical point of view, the recommendation that “user testing has
>>     all the different cognitive disabilities represented” is
>>     incredibly difficult. This is partially from a recruitment
>>     perspective but also as not all people with cognitive disabilities
>>     will have difficulties with every website/app so its not cost
>>     effective to include them. Could we rephrase this to “user testing
>>     has a range of cognitive disabilities represented”
>>
>>
>>     My other points are that I think is that I think your lists of
>>     tests are great but also apply to any user testing (whether the
>>     individual has a disability or not). Is that a problem? Should we
>>     make this clear that standard user testing methodologies can be
>>     deployed but may need to be adapted to suite individuals needs.
>>
>>
>>     I was at a conference this week and saw a presentation on a
>>     project where they talked about user testing methods they had
>>     developed for a project to understand the needs of people with
>>     aphasia. I thought many of the recommendations would also apply to
>>     people with cognitive disabilities such as dementia, autism,
>>     dyslexia etc – article at
>>     http://openaccess.city.ac.uk/20242/1/Roper%20et%20al%202018%20Experience%20Report%20Final.pdf
>>     <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopenaccess.city.ac.uk%2F20242%2F1%2FRoper%2520et%2520al%25202018%2520Experience%2520Report%2520Final.pdf&data=01%7C01%7CA.James%40soton.ac.uk%7Ca910b28434974f8cb84108d6f87489b7%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=wzNuVLiB52vSIkjt0I9YQByWBStyCmUJpzQ5uOfYNQI%3D&reserved=0>
>>
>>
>>     Best wishes
>>
>>
>>     Abi
>>
>>
>>
>>     *From:*EA Draffan <ead@ecs.soton.ac.uk <mailto:ead@ecs.soton.ac.uk>>
>>     *Sent:* 23 June 2019 16:01
>>     *To:* lisa.seeman@zoho.com <mailto:lisa.seeman@zoho.com>
>>     *Cc:* public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org
>>     <mailto:public-cognitive-a11y-tf@w3.org>>; Steve Lee
>>     <stevelee@w3.org <mailto:stevelee@w3.org>>
>>     *Subject:* Re: User stories and user tests for the 3rd objective
>>
>>
>>     Dear Lisa.
>>
>>
>>     I really liked your collection in your email below and I am just
>>     so sorry I have not been able to help more in the recent weeks.
>>
>>
>>     Best wishes
>>
>>     E.A.
>>
>>     Sent from my mobile phone
>>
>>
>>     On 23 Jun 2019, at 14:15, lisa.seeman <lisa.seeman@zoho.com
>>     <mailto:lisa.seeman@zoho.com>> wrote:
>>
>>         Hi Folks
>>
>>
>>         The third objective
>>         <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fw3c.github.io%2Fcoga%2Fcontent-usable%2F%23objective-help-the-user-find-what-they-need&data=01%7C01%7CA.James%40soton.ac.uk%7Ca910b28434974f8cb84108d6f87489b7%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=YR0iY1tOpS%2FEXBQEk2wlpFjQW1cXMsWUliz7gH0PAok%3D&reserved=0> in
>>         the design guide is missing user stories. I have written up
>>         some. I think they could be improved but are OK for this
>>         iterations of the design guided.
>>
>>         Let me know if there are any essential changes that need to be
>>         made for this iteration of the design guide. We hope to put
>>         them the draft in tomorow.
>>
>>
>>               Help the user find what they need
>>
>>
>>                 User testing
>>
>>         Make sure your user groups for user testing has all the
>>         different cognitive disabilities represented. Do not just ask
>>         questions, but ask the user to do an action that demonstrates
>>         usability.
>>
>>         Test for the following:
>>
>>         ·Can the user easily  find each different page from the home
>>         page, without going down incorrect paths?
>>
>>         ·Can the user easily find each different page from the main
>>         page of each set of pages or template, without going down
>>         incorrect paths?
>>
>>         ·Can  the user identify what key information  and applications
>>         are available in the site from the home page?
>>
>>         ·Can the user can easily find the different key information
>>         and applications available in the site from the home page,
>>         without going down incorrect paths?
>>
>>         ·On each page, identify any critical functions  necessary to
>>         complete the main purpose of the page and important
>>         information. Is the user aware that this information and task
>>         are available as soon as the page loads?
>>
>>         ·On each page, identify any critical functions necessary to
>>         complete the main purpose of the page. Can the use find them
>>         easily without scrolling. Does the user know where to look the
>>         first time they try to find these functions?
>>
>>         ·On each page, identify any important information, including
>>         any information that may affect the well being of the user.
>>         Can the user find them easily without scrolling. Does the user
>>         know where to look the first time they try to find this
>>         information?
>>
>>         ·Some users are likely to pick up a screen and touch it by
>>         mistake, or they may click on the wrong item.  Can they always
>>         recover and go back to where they where via the standard back
>>         mechanism?
>>
>>         ·Can users always go back to the step they were at before via
>>         a standard mechanism?
>>
>>
>>                 User stories
>>
>>         This leads to the following user stories:
>>
>>
>>           * As a user who has memory impairments and weak language
>>             processing skills, I want to find  the content I need
>>             without looking in the wrong place.
>>           *  As a user who has memory impairments, weak executive
>>             function and weak language processing skills, I want to
>>             know what important information and functions are on a
>>             site quickly and easily.
>>           *  As a user who has memory impairments, weak executive
>>             function and weak language processing skills, I want to
>>             know what important information and functions are on a
>>             page, quickly and easily.
>>           *  As a user who has memory impairments, weak spacial skills
>>             and  weak executive function and I often touch or click on
>>             the wrong item. I want to go back to exactly where  I was
>>             easily via a simple familiar action (that I use every time
>>             I touch or click on the wrong item).
>>
>>
>>
>>
>>
>>         All the best
>>
>>         Lisa Seeman
>>
>>         LinkedIn<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fil.linkedin.com%2Fin%2Flisaseeman%2F&data=01%7C01%7CA.James%40soton.ac.uk%7Ca910b28434974f8cb84108d6f87489b7%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=4WjYkbt5juxB1trHA31sjdZ0m9vpetspHrBSpKj9e7g%3D&reserved=0>,
>>         Twitter
>>         <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSeemanLisa&data=01%7C01%7CA.James%40soton.ac.uk%7Ca910b28434974f8cb84108d6f87489b7%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=C06ERNU2bPpkLpu2yr5%2B2TQrJx4tEpCPsOG8SDDWP%2Fs%3D&reserved=0>
>>
>>
>>
>>
>>
>>
Received on Monday, 24 June 2019 15:17:36 UTC

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