Semantic mail

here is the URL of the PDF of this article
Jérôme Euzenat has recommended for us

http://faculty.biu.ac.il/~dgs/papers/ijhcs.pdf

May I suggest a look at:
@Article{Schwartz:99,
   author =       "D. Schwartz",
   title =        "When Email meets organizational memories",
   journal =      "International journal of human-computer studies",
   year =         1999,
   volume =       51,
   number =       3,
   pages =        "599-614"
}

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