Re: Inviting feedback

Hi Andrew,

I have changed the byline as you suggest. I think it does better highlight that there is a need to be open to and accepting of user feedback. I also took a look at the last sentence and agree that it is a bit opaque. I have changed it to:

“Make it easy for website users to submit feedback on accessibility and ensure that any feedback is used when considering future improvements.”

Hopefully this addresses your concerns,

Thanks

Kevin

> On 26 Jan 2016, at 11:00, Andrew Arch <andrew.arch@gmail.com> wrote:
> 
> Hi Kevin,
> 
> Sorry to miss your email before the long weekend over here.
> 
> Yes - I can see it being covered in 'incorporate user feedback' (rather than 'monitor websites'). 
> 
> Maybe the byline could be changed to "Invite user feedback and use it to help guide improvement activities and identify areas in need of attention." The closing sentence (Provide mechanisms to gather feedback to be used to inform future improvements.) is probably sufficient text for this section, but maybe could be clearer :)
> 
> Cheers, Andrew
> 
> On 21 January 2016 at 22:33, Kevin White <kevin@w3.org <mailto:kevin@w3.org>> wrote:
> Hi Andrew,
> 
> I am just following up on one of your comments in this week’s survey. You mention about the repetition; "However, are we missing something about "inviting feedback" when issues arise?”
> 
> This could be covered more in Incorporate user feedback <http://w3c.github.io/wai-dynamic-planning/sustain/#incorporate-user-feedback> or in Monitor websites <http://w3c.github.io/wai-dynamic-planning/sustain/#monitor-websites> depending on how you are thinking about it. Can you expand a bit on what you might add and where?
> 
> Thanks
> 
> Kevin
> 
> 
> 
> -- 
> Andrew Arch
>   Canberra, Australia
> 
> “Man does not cease to play because he grows old. 
>     Man grows old because he ceases to play.”
> George Bernard Shaw