RE: qq on mailto links

Thanks, Sailesh. 

Yes, it was more a case of whether I needed to indicate anything to the user for email. For applications/external links we know we need to signpost that it opens in a new window using these techniques: https://www.w3.org/TR/WCAG20-TECHS/G201.html, so I wanted to check I wasn't missing some kind of requirement for email links.

However, it looks like we should be okay though, and as you say, it's more a case of trying to be as helpful as possible to both sighted and non-sighted users.

Kind regards
Louise




-----Original Message-----
From: Sailesh Panchang <sailesh.panchang@deque.com> 
Sent: 26 July 2021 20:18
To: Louise Lister <Louise.Lister@iop.org>
Cc: ashraf aleem <ashraf.aleem@gmail.com>; w3c-wai-ig@w3.org
Subject: Re: qq on mailto links

I think questions like these belong  more to usability  than accessibility. When markup is  in line with what is standard / valid / considered programmatically determinable, user agents and assistive technologies render them in their own ways. Users get accustomed to how something is handled on a particular platform and are able to access content / functionality as needed.
Thanks,
Sailesh

On 7/26/21, Louise Lister <Louise.Lister@iop.org> wrote:
> Hello,
>
> That's interesting. I may not be able to use that option for us 
> unfortunately, but I really like it!
>
>
> With kind regards
> Louise
>
> From: ashraf aleem <ashraf.aleem@gmail.com>
> Sent: 26 July 2021 14:45
> To: Louise Lister <Louise.Lister@iop.org>
> Cc: w3c-wai-ig@w3.org
> Subject: Re: qq on mailto links
>
> Hi,
>     Most web/browser based email clients handle "mailto:" as expected. 
> Yes, often the behavior on web pages might be annoying.
> I like how Craiglist handles it i.e. with expand-collapse reply button 
> which gives you options to use "mailto:" link or links to open using 
> one of the popular email services.
>
>
> [cid:image001.png@01D7822E.1781AD80]
> Thank you,
> Ashraf
>
>
>
>
> On Mon, Jul 26, 2021 at 7:51 AM Louise Lister 
> <Louise.Lister@iop.org<mailto:Louise.Lister@iop.org>> wrote:
>
> Hello,
>
> I hope you are all having a good day.
>
> We are currently in the process of improving our hyperlinks across the 
> website and wondered what the deal was with mailto: links. For links 
> that open in a new window, we will signpost that the link 'opens in a 
> new window', but what happens with email because if they use Outlook, 
> it will open in their default email client, and if they use a 
> browser-based email client set up then it will open in a new window ( 
> but it's not one size fits all).
>
> Is it best in this case to have some hidden text that says, "send 
> email", or, "opens in new browser or application"? Does anyone have 
> examples of how they have handled it? These links don't merit being 
> replaced by forms, so I am left with mailto abc@123.com<mailto:abc@123.com> style links instead.
>
> Or is it obvious that as email it will do what it does and doesn't 
> need signposting?
>
> I tried looking on WebAIM but had no joy.
>
> Thank you!
> Louise
>
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--
Sailesh Panchang
Principal Accessibility Consultant
Deque Systems Inc
381 Elden Street, Suite 2000, Herndon,
VA 20170
Mobile: 571-344-1765

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